Ayden Healthcare of Oregon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (64%)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces severe and recurring complaints regarding basic hygiene, call-light response times, and the loss of personal property. If you are considering this facility, we strongly recommend visiting during a weekend or evening shift to observe staffing levels and cleanliness firsthand, and asking specifically how they prevent the loss of resident belongings.
Google Reviews
Google Reviews
73 reviews on Google“Ayden Healthcare of Oregon receives highly polarized feedback, with a distinct divide between those praising the rehabilitation therapy department and those reporting severe neglect. While some families appreciate the therapy team's efforts in recovery, numerous reviewers describe a facility plagued by poor hygiene, unresponsive staff, and significant communication gaps. Families should be aware of consistent reports regarding delayed call-light responses, cleanliness issues, and concerns over the management of resident personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Some dedicated and compassionate individual staff members
- Helpful social work communication for some families
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Unsanitary conditions and persistent odors of waste (mentioned by 7 reviewers)
- Theft or loss of resident personal belongings and clothing (mentioned by 4 reviewers)
- Poor communication with families and POA (mentioned by 4 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk me through how you manage call light response times, especially during weekend shifts?
- 2We noticed that maintaining a fresh and clean environment is a focus for many families; what is your current protocol for housekeeping and managing facility odors?
- 3How do you ensure the safety and security of residents' personal belongings and clothing to prevent loss or misplacement?
- 4Since communication is so important to us, what is your standard process for keeping families updated on changes in a loved one's health or care plan?
- 5I understand you have a strong rehabilitation department; how are those therapy sessions integrated into the daily schedule for residents who are also living here long-term?
- 6What steps are currently being taken to address the recent CMS staffing and health inspection findings to ensure a higher quality of care for residents?
Personalized based on this facility's data
Key Review Excerpts
“Therapy has been awesome! I went from not being able to stand up to walking and standing. Molly, Becky, and Mary did an amazing job!”
“The facility reeked of urine and feces also there were food trays all on the nurses stations also food on the floor with ants piles over it the nurses were very rude and just gave a unwelcoming negative energy”
“My step dad just went in and later that evening he did not receive supper, he wet himself and laid in it all night, their response, he should be able to get up himself”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring safety issues across multiple areas, with families filing 15 complaint-triggered deficiencies. The most persistent problems involve fire safety violations, food safety and nutrition concerns, and medication management errors, all appearing repeatedly across surveys despite reported corrections. Recent complaints in 2025 highlight ongoing issues with infection control and medication labeling, suggesting systemic problems persist.
Mar 19, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 24, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 23, 2025Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 9, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 11, 2024Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Ayden Healthcare of Oregon
for profit
Chain Affiliation
Ayden Healthcare
11 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 11
Ownership & Management
Owners
Buckeye Family Trust
Owner · Organization
Kaplan, Yisroel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit aydencareoregon.com
Medicare data downloads
Original nursing home datasets
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