Nursing HomeMedicaid Investigative

Highlands Living Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

500 Hahnemann Trail, Pittsford, NY 14534|122 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.3/5

based on 3 Google reviews

(585) 383-1700 Directions Website

Street View

Watch Highlands Living Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (8 vs median 6.0)
High staff turnover (66%)

Below average in NY · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

Given the serious allegations of neglect and verbal abuse reported in recent years, we strongly advise families to conduct unannounced visits and monitor their loved ones closely. While some have praised the food, the safety concerns regarding dehydration and falls are critical and require direct investigation with facility management.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

55%

Registered nurses for medical care

Total Nursing

3.51hrs

86%

All nurses + aides combined

Staff Turnover

59%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility21.3%

Worse than Avg

Here

21.3%

93.4%

91.3%

Monroe

86.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

12.1%

18.9%

Monroe

9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

19.5%

13.3%

Monroe

15.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility22.9%

Worse than Avg

Here

22.9%

14.4%

14.8%

Monroe

16.5%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility13.0%

Worse than Avg

Here

13.0%

4.9%

6.8%

Monroe

6.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.2%

Worse than Avg

Here

27.2%

19.4%

20.2%

Monroe

23.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility28.4%

Worse than Avg

Here

28.4%

81.8%

77.0%

Monroe

73.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility61.1%

Worse than Avg

Here

61.1%

79.7%

78.8%

Monroe

73.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.3%

Worse than Avg

Here

3.3%

1.6%

1.2%

Monroe

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Above state avg (7.6)

5 complaint-triggered

Highlands Living Center has ongoing challenges with 31 deficiencies across three surveys, including five complaint-triggered issues where families reported concerns. The facility shows recurring problems with fire safety systems, medication management, and infection control that persist across multiple inspections. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.

Feb 19, 2025Routine11 findings

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0029Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

Jun 9, 2023Routine7 findings

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Jun 9, 2023Complaint5 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Sep 2, 2021Routine8 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0885Potential for harm · PatternCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highlands Living Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Busari, SamuelOfficer / DirectorGarrett, ElizabethOfficer / DirectorHall, WilliamOfficer / DirectorLatella, RobertOfficer / DirectorMagee, RobbieOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 383-1700

highlandsatpittsford.org

500 Hahnemann Trail

Pittsford, NY 14534

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

3 reviews from families & visitors

Official Website

Visit highlandsatpittsford.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Laurelwood at the Highlands

< 1 mi

Assisted Living · Pittsford, NY

★5.0(2)68 beds

Heather Heights of Pittsford

1.6 mi

Assisted Living · Pittsford, NY

★4.7(75)120 beds

The Friendly Home

3.1 mi

Nursing Home · Rochester, NY

★4.2(46)Medicare 4/5200 bedsMedicaid