The Elms at Abbotswood
Families consistently rate this highly — reviewers highlight professional and compassionate staff. Schedule a visit to confirm the fit.
based on 70 Google reviews
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What this means for your family
The Elms at Abbotswood is an excellent choice for families seeking a clean, social, and highly attentive care environment. While the staff is a major strength, you should specifically ask management about their current visitor check-in and identification procedures to ensure your peace of mind regarding building security.
Google Reviews
Google Reviews
70 reviews on Google“Families considering The Elms at Abbotswood can expect a highly professional and caring environment, with many reviewers praising the staff's intuitive and responsive nature. While the facility is noted for its cleanliness and vibrant social atmosphere, one reviewer raised a significant concern regarding building security and visitor identification protocols.”
Quality Themes
Tap a score for detailsStrengths
- Professional and compassionate staff
- Clean and well-maintained facilities
- Engaging social activities and atmosphere
- Strong leadership and administrative consistency
Concerns
- Security protocols regarding visitor identification
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much care you put into responding to everyone's feedback; how does that commitment to communication translate to how you interact with families daily?
- 2The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay so clean and inviting?
- 3We’d love to hear more about the social calendar—what are some of the most popular group activities that help residents connect with one another?
- 4With a cozy community of 48 residents, how do you ensure that the staff is able to provide that personalized, compassionate attention each person needs?
- 5Could you walk us through your protocols for identifying visitors at the entrance to ensure the community remains secure and private?
- 6In the event of a medical emergency or a change in health needs during the night, what is the specific process for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“The entire team is service-oriented and remarkably consistent. The outstanding leadership provided by the Executive Director is reflected in every function - administration, food service, maintenance, activities...everything!”
“My Dad and Mother in law are both residents at Abbottswood. It’s been great for my MIL - she has her independent back that she lost after the death of my FIL. Church, friends, activities - even though she is “winding down” she is living a much more full and independent life.”
“The staff at abbotswood are top notch. I have observed staff from the front desk to servers and all those in between be so polite to residents.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 18, 2023Other
The facility failed to ensure 8 ounces of milk was served twice a day to each resident in a secured assisted living unit. Review of the week-at-a-glance menu showed milk or other beverages were not listed, and observations during lunch services in both locked units revealed that milk was not offered or served to residents.
Oct 18, 2023Other
The facility failed to ensure that 8 ounces of milk was served twice a day to each resident in a secured assisted living unit. Additionally, the facility's week-at-a-glance menu for regular diets did not list milk or other beverages.
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References & Resources
Google Maps
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Google Reviews
70 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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