Linden Place Center for Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 4.0)
Bottom 25% in NC · Below recommended RN staffing · Worst in ALLIANCE HEALTH GROUP chain · $11,518 in fines
What this means for your family
Linden Place has a strong therapy team and is undergoing visible facility improvements, which some families find encouraging. However, the facility struggles with consistent communication and nursing responsiveness; we strongly recommend visiting in person during off-hours to observe staff interaction and verifying that your loved one's specific medical needs can be met reliably.
Google Reviews
Google Reviews
95 reviews on Google“Linden Place Center for Nursing and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant improvements in facility aesthetics due to ongoing renovations and praise for specific administrative and therapy staff. However, recurring complaints regarding poor communication, inconsistent nursing care, and neglectful staff behavior persist, suggesting that the quality of experience depends heavily on the specific shift or department involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Welcoming and professional admissions staff
- Visible facility renovations and upgrades
- Compassionate and attentive individual nurses and CNAs
Concerns
- Difficulty reaching staff via phone (mentioned by 4 reviewers)
- Neglectful care and slow response to call bells (mentioned by 7 reviewers)
- Unsanitary conditions and facility cleanliness (mentioned by 5 reviewers)
- Inconsistent or poor communication regarding medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see the recent renovations around the facility; what other upgrades are planned for the resident living areas?
- 2We want to make sure we stay closely connected to our loved one's care; what is the best way for family members to get timely updates on medical status or changes in condition?
- 3How do the nurses and CNAs manage call bells during the night shifts to ensure residents receive quick assistance when they need it?
- 4Could you walk us through your daily cleaning and sanitation schedule to ensure the resident rooms and common areas stay consistently tidy?
- 5What specific protocols are in place for medication management to ensure everything is administered accurately and on time?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly and attentive. They take excellent care of my grandmother.”
“The care team at Linden place was by far the best care team we have dealt with. They were responsive to his needs and our families requests.”
“Communication regarding care and patient progress was extremely poor. There were no meaningful updates provided throughout the stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated complaints from families triggering 19 of its 54 deficiencies across six surveys, indicating ongoing problems with resident protection from abuse and neglect, medication management, and care planning. Issues with fire safety systems and electrical problems have persisted across multiple years, suggesting maintenance challenges. While the facility reports correction plans for most deficiencies, the frequency of family complaints about fundamental care and safety issues warrants careful consideration during any visit.
Jan 10, 2026Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 10, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 12, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 12, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 18, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 6, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
May 26, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Linden Place Center for Nursing and Rehabilitation
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 3 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit lindenplacecnr.com
Medicare data downloads
Original nursing home datasets
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