The Earlwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (52 vs median 13.0)
- High RN turnover (71%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in GENESIS HEALTHCARE chain · $12,649 in fines
What this means for your family
While some families report excellent results with the physical therapy department, there is a recurring and serious pattern of neglect regarding hygiene, wound care, and medication management. If you choose this facility, you must maintain frequent, unannounced visits and closely monitor your loved one's skin integrity and medication schedule.
Google Reviews
Google Reviews
72 reviews on Google“Families considering The Earlwood should be aware of significant discrepancies in care quality, as some residents report excellent physical therapy and kind staff, while others describe severe neglect including bedsores and medication errors. While some recent reviews praise the cleanliness and staff, multiple long-term patterns of understaffing, poor hygiene, and inadequate communication persist.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab services
- Kind and attentive nursing staff in certain units
- Cleanliness in some recent stays
Concerns
- Severe hygiene and cleanliness issues (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
- Poor communication from administration and nursing (mentioned by 3 reviewers)
- Inadequate wound care and development of bedsores (mentioned by 2 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the daily dining experience and how you manage specific dietary needs or meal quality for the residents?
- 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4With the high level of care required, how do you ensure consistent staffing levels and attentive care during the weekends?
- 5Can you tell me more about the protocols for wound care and how the clinical team monitors skin integrity for residents?
- 6What kind of daily activities or social engagement programs do you have in place to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy that he got was very good, it helped him a lot, with regaining his strength. He is able to walk, stand and move much better, because of their efforts to help him do so.”
“The facility is filthy and visibly falling apart—holes in the walls, broken bathrooms, and drapes hanging”
“At one point a night nurse shoved a bedpan under her and left it there for hours. Our mother cried for several hours begging to have the bedpan removed and was ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Earlwood has faced significant scrutiny with 110 deficiencies across 24 surveys, including 51 complaint-triggered violations where families filed reports about care concerns. The most recurring problems involve medication management, resident care planning, and treatment according to doctor's orders. While most issues have been corrected, ongoing patterns suggest persistent challenges, and some recent violations from 2025-2026 remain uncorrected, raising concerns about care consistency.
Jan 8, 2026Routine20
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 8, 2026Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Dec 31, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Aug 15, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 31, 2025
$17,882
Fine
Jul 29, 2023
$12,649
Ownership & Operations
Who Operates This Facility
The Earlwood
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 187 of 188 (Worst)
Ownership & Management
Owners
9560 Pico LLC
Owner (parent company) · Organization
Bold Quail Holdings LLC
Owner (parent company) · Organization
Gen Bq Jv Holdings LLC
Owner (parent company) · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Ghc Jv Holdings LLC
Owner (parent company) · Organization
Newgen LLC
Owner (parent company) · Organization
Pico Ar LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Robin, Aaron
Owner (parent company)
Tress, Avrohom
Owner (parent company)
Whitman, Arnold
Owner (parent company)
Sundance Rehabilitation Holdco INC
Owner (parent company) · Organization
Welltower Op, LLC
Owner (parent company) · Organization
Zac Properties Xi LLC
Owner (parent company) · Organization
Fishman, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit earlwoodcenter.com
Medicare data downloads
Original nursing home datasets
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