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Nursing HomeMedicaid Investigative

The Earlwood

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

20820 Earl Street, Torrance, CA 9050387 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 72 Google reviews

5
4
3
2
1
The Earlwood Nursing Home in Torrance, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (52 vs median 13.0)
  • High RN turnover (71%)

Bottom 25% in CA · Critically understaffed (RN) · Worst in GENESIS HEALTHCARE chain · $12,649 in fines

Source: Medicare data

What this means for your family

While some families report excellent results with the physical therapy department, there is a recurring and serious pattern of neglect regarding hygiene, wound care, and medication management. If you choose this facility, you must maintain frequent, unannounced visits and closely monitor your loved one's skin integrity and medication schedule.

Google Reviews

Google Reviews

72 reviews on Google
Families considering The Earlwood should be aware of significant discrepancies in care quality, as some residents report excellent physical therapy and kind staff, while others describe severe neglect including bedsores and medication errors. While some recent reviews praise the cleanliness and staff, multiple long-term patterns of understaffing, poor hygiene, and inadequate communication persist.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean2.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy and rehab services
  • Kind and attentive nursing staff in certain units
  • Cleanliness in some recent stays

Concerns

  • Severe hygiene and cleanliness issues (mentioned by 4 reviewers)
  • Understaffing, particularly on weekends (mentioned by 2 reviewers)
  • Poor communication from administration and nursing (mentioned by 3 reviewers)
  • Inadequate wound care and development of bedsores (mentioned by 2 reviewers)
  • Poor food quality and dietary management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(4)'20(3)'22(5)'24(2)'26(17)

Distribution · 71 analyzed

5
33
4
5
3
0
2
2
1
31

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through the daily dining experience and how you manage specific dietary needs or meal quality for the residents?
  • 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
  • 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 4With the high level of care required, how do you ensure consistent staffing levels and attentive care during the weekends?
  • 5Can you tell me more about the protocols for wound care and how the clinical team monitors skin integrity for residents?
  • 6What kind of daily activities or social engagement programs do you have in place to keep the residents active and connected?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy that he got was very good, it helped him a lot, with regaining his strength. He is able to walk, stand and move much better, because of their efforts to help him do so.

Long-term resident's family · 2024★★★★★

The facility is filthy and visibly falling apart—holes in the walls, broken bathrooms, and drapes hanging

Rehab patient's family · 2025☆☆☆☆

At one point a night nurse shoved a bedpan under her and left it there for hours. Our mother cried for several hours begging to have the bedpan removed and was ignored.

Long-term resident's family · 2023☆☆☆☆
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
86%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.7%
Mixed vs Avgs
Here
18.7%
US
19.4%
CA
10.7%
Los angeles
9.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.5%
CA
11.7%
Los angeles
11.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
CA
10.4%
Los angeles
12.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.0%
Worse than Avg
Here
15.0%
US
12.1%
CA
7.0%
Los angeles
8.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.5%
Worse than Avg
Here
71.5%
US
79.8%
CA
93.2%
Los angeles
93.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Mixed vs Avgs
Here
83.3%
US
81.8%
CA
94.2%
Los angeles
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
CA
1.5%
Los angeles
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

32deficiencies
2penalties
Well above state avg (15.4)
48 complaint-triggered
$12,649 in fines

The Earlwood has faced significant scrutiny with 110 deficiencies across 24 surveys, including 51 complaint-triggered violations where families filed reports about care concerns. The most recurring problems involve medication management, resident care planning, and treatment according to doctor's orders. While most issues have been corrected, ongoing patterns suggest persistent challenges, and some recent violations from 2025-2026 remain uncorrected, raising concerns about care consistency.

Jan 8, 2026Routine
20
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0826Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jan 8, 2026Complaint
6
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Dec 31, 2025Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 20, 2025Complaint
2
0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Sep 3, 2025Complaint
1
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Aug 15, 2025Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Dec 31, 2025

$17,882

Fine

Jul 29, 2023

$12,649

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Earlwood

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 187 of 188 (Worst)

Ownership & Management

Owners

9560 Pico LLC

Owner (parent company) · Organization

Bold Quail Holdings LLC

Owner (parent company) · Organization

Gen Bq Jv Holdings LLC

Owner (parent company) · Organization

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Ghc Jv Holdings LLC

Owner (parent company) · Organization

Newgen LLC

Owner (parent company) · Organization

Pico Ar LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Robin, Aaron

Owner (parent company)

Tress, Avrohom

Owner (parent company)

Whitman, Arnold

Owner (parent company)

Sundance Rehabilitation Holdco INC

Owner (parent company) · Organization

Welltower Op, LLC

Owner (parent company) · Organization

Zac Properties Xi LLC

Owner (parent company) · Organization

Fishman, Steven

Owner (parent company)

Key personnel

Robin, AaronManaging Control - Governing BodyTress, AvrohomManaging Control - Governing BodyBoatwright-Williams, MonnieceManagerDavoudian, SohailManagerHayes, AliciaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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