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Nursing HomeMedicaid

Providence Little Co of Mary Transitional Care Ctr

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy staff. Still worth an in-person visit.

4320 Maricopa Street, Torrance, CA 90503115 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 46 Google reviews

5
4
3
2
1
Providence Little Co of Mary Transitional Care Ctr Nursing Home in Torrance, CA — Street View
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What this means for your family

The facility offers exceptional physical and occupational therapy that can significantly aid in post-surgical recovery. However, families must be extremely vigilant about nursing care during night shifts, as multiple reports indicate call buttons are ignored and hygiene needs are neglected.

Google Reviews

Google Reviews

46 reviews on Google
Families seeking rehabilitation services will find highly praise for the physical and occupational therapy teams, which many reviewers describe as 'superheroes.' However, there are serious, recurring allegations regarding neglectful night staff, failure to answer call buttons, and inadequate hygiene care for patients.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy staff
  • Compassionate and skilled nursing professionals
  • Clean and well-maintained facility
  • Strong connection to Little Company of Mary Hospital

Concerns

  • Unresponsive night staff and call buttons (mentioned by 4 reviewers)
  • Neglect regarding hygiene and bathing (mentioned by 2 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)
  • Poor communication regarding discharge and patient status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(2)'22(9)'24(7)'26(1)

Distribution · 47 analyzed

5
21
4
5
3
4
2
1
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those sessions to help residents regain their independence?
  • 2Since you have such a strong connection to Little Company of Mary Hospital, how does that relationship benefit the residents during medical transitions?
  • 3What specific protocols do you have in place during the overnight hours to ensure call buttons are answered promptly and residents are safe?
  • 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 5Could you tell us more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
  • 6What is your process for keeping families updated on a resident's status or changes in their care plan, especially regarding discharge planning?

Personalized based on this facility's data


Key Review Excerpts

Adam, PT and Danisha, OT, worked with my reluctant dad every day, and by the end of the month, got him doing things that amazed me. All the PTs and OTs here are superheroes.

Long-term resident's family · 2024★★★★★

Staff isn't very helpful, especially the night staff. Dint answer call buttons so you're left sitting in your and your own excretion, don't get your required medication, etc.

Short-term patient · 2025★★★☆☆

The nursing staff on units I and IV were so competent and responsive. Phys Therapy and OT taught me to walk again. They were so excellent at their jobs!!

Rehab patient · 2025★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
3.25hrs
OK
Registered nurses for medical care
Total Nursing
6.70hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
3/ 5
Better Than Avg

2

measures

Worse Than Avg

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
5 complaint-triggered

This facility has a concerning pattern with 26 deficiencies across multiple surveys, including three complaint-triggered issues where families reported problems. The most recurring problems involve medication management, resident rights violations, and infection control. While all deficiencies show correction dates, the facility has persistent issues with infection control appearing in 2019, 2024, and 2025, suggesting ongoing challenges in maintaining consistent standards of care.

Mar 5, 2026Complaint
2
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 22, 2025Complaint
1
0559Potential for harm · Isolated

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Mar 28, 2025Routine
11
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 18, 2024Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 15, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 20, 2023Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Providence Little Co of Mary Transitional Care Ctr

Organization Type

nonprofit

Chain Affiliation

Chain Name

Providence Health & Services

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Providence Health System-Southern California

Owner · Organization

100%

Key personnel

Goeders, JohnW-2 Managing EmployeeRicks, MichaelW-2 Managing EmployeeSonka-Maarek, SherryW-2 Managing EmployeeBlair, RichardOfficer / DirectorCrawford, IsiaahOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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