Providence Little Co of Mary Transitional Care Ctr
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy staff. Still worth an in-person visit.
based on 46 Google reviews

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What this means for your family
The facility offers exceptional physical and occupational therapy that can significantly aid in post-surgical recovery. However, families must be extremely vigilant about nursing care during night shifts, as multiple reports indicate call buttons are ignored and hygiene needs are neglected.
Google Reviews
Google Reviews
46 reviews on Google“Families seeking rehabilitation services will find highly praise for the physical and occupational therapy teams, which many reviewers describe as 'superheroes.' However, there are serious, recurring allegations regarding neglectful night staff, failure to answer call buttons, and inadequate hygiene care for patients.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy staff
- Compassionate and skilled nursing professionals
- Clean and well-maintained facility
- Strong connection to Little Company of Mary Hospital
Concerns
- Unresponsive night staff and call buttons (mentioned by 4 reviewers)
- Neglect regarding hygiene and bathing (mentioned by 2 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor communication regarding discharge and patient status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those sessions to help residents regain their independence?
- 2Since you have such a strong connection to Little Company of Mary Hospital, how does that relationship benefit the residents during medical transitions?
- 3What specific protocols do you have in place during the overnight hours to ensure call buttons are answered promptly and residents are safe?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 5Could you tell us more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 6What is your process for keeping families updated on a resident's status or changes in their care plan, especially regarding discharge planning?
Personalized based on this facility's data
Key Review Excerpts
“Adam, PT and Danisha, OT, worked with my reluctant dad every day, and by the end of the month, got him doing things that amazed me. All the PTs and OTs here are superheroes.”
“Staff isn't very helpful, especially the night staff. Dint answer call buttons so you're left sitting in your and your own excretion, don't get your required medication, etc.”
“The nursing staff on units I and IV were so competent and responsive. Phys Therapy and OT taught me to walk again. They were so excellent at their jobs!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 26 deficiencies across multiple surveys, including three complaint-triggered issues where families reported problems. The most recurring problems involve medication management, resident rights violations, and infection control. While all deficiencies show correction dates, the facility has persistent issues with infection control appearing in 2019, 2024, and 2025, suggesting ongoing challenges in maintaining consistent standards of care.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Mar 28, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 15, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 20, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Providence Little Co of Mary Transitional Care Ctr
nonprofit
Chain Affiliation
Providence Health & Services
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Providence Health System-Southern California
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit providence.org
Medicare data downloads
Original nursing home datasets
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