Driftwood Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Below recommended RN staffing · $24,349 in fines
What this means for your family
This facility is a strong candidate if you prioritize a clean environment and a highly compassionate nursing team. However, you must proactively verify their medication administration protocols and confirm how often physicians are physically present on-site, as these have been significant points of failure for other families.
Google Reviews
Google Reviews
72 reviews on Google“Families considering Driftwood Healthcare Center will find a facility widely praised for its compassionate, attentive nursing staff and clean, welcoming environment. However, there are serious, documented allegations regarding medication errors, lack of physician availability, and instances of neglect that require careful investigation during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and physical therapy services
- Welcoming and professional social services
Concerns
- Medication management and errors (mentioned by 2 reviewers)
- Lack of on-site physician availability (mentioned by 2 reviewers)
- Understaffing in social services and administrative processing (mentioned by 2 reviewers)
- Communication lapses regarding patient decline (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner uses highly templated, formal language that focuses on the facility's mission rather than engaging with the specific details of the reviews. Responses to positive feedback are largely repetitive and lack true personalization.
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
- 2How does the nursing team ensure accuracy with medication administration and double-check dosages during shift changes?
- 3In the event of a medical emergency after hours, what is the process for contacting a physician or getting immediate care?
- 4What is the best way for family members to stay updated on any changes in a resident's health or daily well-being?
- 5Could you tell me more about the social services team and what kind of daily activities or group outings are available for residents?
- 6Since some people have mentioned staffing levels in administration, how do you ensure that paperwork and resident updates are processed promptly?
Personalized based on this facility's data
Key Review Excerpts
“I met with the friendly and amazing patient , resident and family advocate, Irine Garcia , Director of Social Services. She is knowledgeable and caring and thorough as she helps current clients and folks she helps to safely discharge home after a short term stay.”
“My wife was a patient in Driftwood for three weeks. They have some of the most carrying and attentive employees I’ve ever seen. Their p/t and o/t personnel are both thoughtful, knowledgeable, and caring.”
“The first thing l noticed was that it doesn't have that odor like most of the other facilities have. They are constantly cleaning and taking out the trash.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Driftwood Healthcare Center shows concerning patterns with families filing 29 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve resident rights violations, medical record management, and medication safety issues. While all deficiencies show correction dates, the persistent nature of complaints about abuse prevention, care planning, and resident treatment suggests ongoing quality concerns that families should carefully evaluate during visits.
Nov 25, 2025Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 8, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 19, 2024
$22,601
Fine
Jun 20, 2023
$1,748
Ownership & Operations
Who Operates This Facility
Driftwood Healthcare Center
for profit
Chain Affiliation
Citrus Wellness Centre
5 facilities nationwide
Ownership & Management
Owners
Citrus Wellness Centre, LLC
Owner · Organization
Pinson, Devora
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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