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Nursing HomeMedicaid Investigative

Driftwood Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4109 Emerald St, Torrance, CA 9050399 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 72 Google reviews

5
4
3
2
1
Driftwood Healthcare Center Nursing Home in Torrance, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 13.0)

Below average in CA · Below recommended RN staffing · $24,349 in fines

Source: Medicare data

What this means for your family

This facility is a strong candidate if you prioritize a clean environment and a highly compassionate nursing team. However, you must proactively verify their medication administration protocols and confirm how often physicians are physically present on-site, as these have been significant points of failure for other families.

Google Reviews

Google Reviews

72 reviews on Google
Families considering Driftwood Healthcare Center will find a facility widely praised for its compassionate, attentive nursing staff and clean, welcoming environment. However, there are serious, documented allegations regarding medication errors, lack of physician availability, and instances of neglect that require careful investigation during your visit.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean8.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and physical therapy services
  • Welcoming and professional social services

Concerns

  • Medication management and errors (mentioned by 2 reviewers)
  • Lack of on-site physician availability (mentioned by 2 reviewers)
  • Understaffing in social services and administrative processing (mentioned by 2 reviewers)
  • Communication lapses regarding patient decline (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'19(6)'21(2)'23(2)'25(47)'26(6)

Distribution · 77 analyzed

5
56
4
7
3
0
2
1
1
13

How They Respond to Reviews

3%response rate
Generic

The owner uses highly templated, formal language that focuses on the facility's mission rather than engaging with the specific details of the reviews. Responses to positive feedback are largely repetitive and lack true personalization.

Questions for Your Tour

  • 1I noticed many people mention how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
  • 2How does the nursing team ensure accuracy with medication administration and double-check dosages during shift changes?
  • 3In the event of a medical emergency after hours, what is the process for contacting a physician or getting immediate care?
  • 4What is the best way for family members to stay updated on any changes in a resident's health or daily well-being?
  • 5Could you tell me more about the social services team and what kind of daily activities or group outings are available for residents?
  • 6Since some people have mentioned staffing levels in administration, how do you ensure that paperwork and resident updates are processed promptly?

Personalized based on this facility's data


Key Review Excerpts

I met with the friendly and amazing patient , resident and family advocate, Irine Garcia , Director of Social Services. She is knowledgeable and caring and thorough as she helps current clients and folks she helps to safely discharge home after a short term stay.

Short-term stay family member · 2026★★★★★

My wife was a patient in Driftwood for three weeks. They have some of the most carrying and attentive employees I’ve ever seen. Their p/t and o/t personnel are both thoughtful, knowledgeable, and caring.

Rehab patient's family · 2025★★★★★

The first thing l noticed was that it doesn't have that odor like most of the other facilities have. They are constantly cleaning and taking out the trash.

Long-term resident's family · 2024★★☆☆☆
Source: 72 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility62.5%
Worse than Avg
Here
62.5%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.4%
CA
11.6%
Los angeles
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
4.9%
CA
4.5%
Los angeles
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
2penalties
Above state avg (15.4)
31 complaint-triggered
$24,349 in fines

Driftwood Healthcare Center shows concerning patterns with families filing 29 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve resident rights violations, medical record management, and medication safety issues. While all deficiencies show correction dates, the persistent nature of complaints about abuse prevention, care planning, and resident treatment suggests ongoing quality concerns that families should carefully evaluate during visits.

Nov 25, 2025Complaint
2
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Aug 8, 2025Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jul 7, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jun 11, 2025Complaint
2
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Apr 30, 2025Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 20, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Aug 19, 2024

$22,601

Fine

Jun 20, 2023

$1,748

Ownership & Operations

Who Operates This Facility

Owner / Operator

Driftwood Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Citrus Wellness Centre

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Citrus Wellness Centre, LLC

Owner · Organization

44%

Pinson, Devora

Owner

44%

Key personnel

Rockport Administrative Services, LLCManagerButlig, RichardManagerRechnitz, ShlomoManagerWeiss, JonathanManagerRockport Administrative Services, LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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