Bay Crest Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 75 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (60 vs median 13.0)
- High staff turnover (59%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in GENESIS HEALTHCARE chain · $156,358 in fines · Special Focus Facility (CMS)
What this means for your family
This facility presents significant risks regarding basic hygiene and medical monitoring, with multiple reports of patients being left in soiled linens and experiencing dehydration. While certain social workers are highly regarded, the recurring pattern of neglect and poor response to call lights suggests that families must provide intense, daily advocacy for their loved ones.
Google Reviews
Google Reviews
75 reviews on Google“Families considering Bay Crest Care Center should be aware of significant reports of neglect, specifically regarding hygiene, dehydration, and delayed medication administration. While some families praise the compassion of specific social workers and certain nursing staff, there is a recurring pattern of complaints regarding understaffing and poor sanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate social workers
- Welcoming admissions process
- Effective rehabilitation for some patients
- Friendly administrative staff members
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Delayed response to call lights and medication (mentioned by 3 reviewers)
- Inadequate hydration and monitoring of medical needs (mentioned by 2 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how welcoming the admissions process is; how do you work with new residents to help them settle in and feel at home during those first few weeks?
- 2What specific protocols do you have in place to ensure that call lights are answered promptly and that medication is administered exactly on schedule?
- 3Could you tell me more about your daily routine regarding meal service and how you ensure every resident is getting proper nutrition and staying hydrated throughout the day?
- 4How does the nursing team manage personal hygiene and incontinence care to ensure residents are kept clean, comfortable, and dignified?
- 5What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
- 6In the event of a medical emergency or a change in a resident's condition after hours, what is the communication process for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The care my grandpa has received has been unacceptable.”
“Recently my mom was admitted to Bay Crest Care Center and I noticed how hard the stuff works to make the patients comfortable and card for. Many exceptional employees work here and I am especially thankful to the social workers Ms. Tahanae Butler.”
“My father was placed in Bay crest for physical therapy. This is the worst unprofessional location I’ve ever experienced in my Career. From Administration to the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bay Crest Care Center has a concerning pattern with 148 deficiencies across 43 surveys, with families filing 100 complaints that triggered investigations. Recurring problems include medication management errors, safety hazards and accident prevention failures, and care planning deficiencies. While most issues show correction dates, recent complaints as of late 2025 and one unresolved infection control deficiency from January 2026 indicate ongoing quality concerns.
Mar 18, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 13, 2026Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 6, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 23, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 30, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Federal Penalties
Fine
Nov 3, 2025
$44,256
Payment Denial
Nov 3, 2025
4-day denial
Fine
Oct 15, 2025
$12,425
Payment Denial
Aug 19, 2025
1-day denial
Fine
Aug 19, 2025
$16,149
Fine
Dec 7, 2023
$51,506
Payment Denial
Dec 7, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Bay Crest Care Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 138 of 188 (Worst)
Ownership & Management
Owners
Bq Operations Holdings LLC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Hccf Management Group Xi LLC
Owner (parent company) · Organization
Sundance Rehabilitation Holdco INC
Owner (parent company) · Organization
Zac Properties Xi LLC
Owner (parent company) · Organization
Fishman, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit baycrestcc.com
Medicare data downloads
Original nursing home datasets
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