The Devon Senior Living
Families consistently rate this highly — reviewers highlight compassionate and professional management. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
The Devon Senior Living offers a uniquely charming, historic environment with a staff that many families find exceptionally warm and communicative. However, because there are highly critical reports regarding medical oversight in the memory care unit, families should conduct thorough due diligence and ask specific questions about monitoring protocols and hydration management during shift changes.
Google Reviews
Google Reviews
35 reviews on Google“The Devon Senior Living is widely praised for its warm, family-like atmosphere and a highly professional sales and management team that eases the transition for new residents. While many families highlight the personalized care and the charming, historic mansion setting, there are serious, critical allegations regarding medical neglect and lack of supervision in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional management
- Warm, welcoming, and family-like atmosphere
- Engaging activities and programs
- Unique, historic building with character
- Supportive nursing and physical therapy teams
Concerns
- Allegations of medical neglect and lack of supervision in memory care (mentioned by 2 reviewers)
- Issues with cleanliness and facility maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the warm, family-like atmosphere here; how do you foster that sense of community among the 84 residents?
- 2Since the building has such unique historic character, how do you manage the balance between preserving its charm and ensuring all maintenance and cleanliness standards are met?
- 3Could you tell us more about the specific supervision protocols and caregiver training in place for residents in the memory care unit?
- 4What does a typical day of engaging activities and programs look like for a resident here?
- 5How do the nursing and physical therapy teams coordinate care if a medical emergency occurs after hours?
- 6We noticed the management team is very responsive to feedback; how do you typically incorporate resident or family suggestions into your daily operations?
Personalized based on this facility's data
Key Review Excerpts
“Juniper village at Devon is all that we hoped it would be for our mother. Dan, the sales director, was incredibly kind and understanding to her needs and made sure it was a very easy process.”
“The care staff is so caring and the physical therapy team has improved her mobility beyond expectations in 4 short weeks.”
“My dear Father walked in here smiling on a Monday afternoon and by Saturday morning, he was found unresponsive being rushed to the hospital taken out on a wonderful stretcher! He was severely dehydrated and numerous blood clots in his legs.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Devon Senior Living underwent 51 inspections, resulting in 12 clean reports and 100 recorded violations. Documented findings included issues with staff training records, missing exit signage, and lapses in medication and resident documentation protocols.
Dec 4, 2025Routine
Staff member B was reported to have verbally abused residents, including shouting at a resident and being demanding/not nice.
Staff member B failed to treat residents with dignity by turning off lights and TVs against resident protests and confiscating remotes.
Nov 10, 2025Routine
A prescribed medication was not available in the home, indicating a failure to implement procedures for the safe storage and availability of medications.
Sep 4, 2025Routine
A resident was not secured with a seat belt during transport, resulting in an abrupt stop that caused the resident to fall and sustain injuries including a tibial fracture.
A direct care staff person did not possess a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Aug 11, 2025Routine
An empty medication blister pack was left unlocked and unattended on a medication cart, and the nursing office was found unsecured.
A resident-home contract was discovered that had not been signed by the resident.
The facility did not have a quality management plan established or implemented at the time of inspection.
Aug 4, 2025Routine
The home's copy of 55 Pa. Code Chapter 2600 was not posted in a conspicuous and public place.
The required influenza awareness poster was not posted in a public place in the home.
A staff member's employee file did not contain an available criminal background check.
The home failed to provide the required minimum hours of direct care staffing for residents with mobility needs.
Jun 2, 2025Routine
The home failed to submit an incident report to the Department regarding a resident who required six sutures for an ankle laceration.
A staff member failed to follow the resident's support plan during a transfer, resulting in a resident sustaining a bloody laceration to the ankle.
The facility did not have a Pennsylvania State Police criminal background check available for staff person A.
A direct care staff person did not possess a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
Aug 27, 2024Routine
The resident-home contract for resident #1 was not signed by the resident.
Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
A direct care staff person lacked a high school diploma, GED, or active Pennsylvania nurse aide registry status.
Two staff members failed to complete required orientation training regarding the reporting of reportable incidents and conditions within 40 working hours.
Jul 18, 2024Routine
The portable smoke detector in the 1st floor visitor's bathroom did not have an operable battery installed.
A direct care staff person in the Secure Dementia Care Unit had only 7 hours of dementia care training during the 2023 training year.
Ownership & Operations
Who Operates This Facility
Five Star Quality Care Ns Operator LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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