Brightview Devon
Families consistently rate this highly — reviewers highlight clean and beautiful facility. Schedule a visit to confirm the fit.
based on 56 Google reviews
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What this means for your family
The facility offers a beautiful, high-end environment with a staff that is generally regarded as very kind. However, due to a recent and extremely serious report of physical neglect and injury, families must perform rigorous due diligence regarding nursing oversight and safety protocols during site visits.
Google Reviews
Google Reviews
56 reviews on Google“Brightview Devon is widely praised for its beautiful, hotel-like atmosphere and a staff that many families describe as warm, welcoming, and caring. However, one extremely serious review alleges severe physical neglect and safety issues involving a resident, which serves as a critical warning for families to investigate care protocols.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful facility
- Warm and friendly staff
- Welcoming, hotel-like atmosphere
- Easy visitor sign-in process
Concerns
- Serious allegations of physical neglect and resident injury
- Dining service errors and slow delivery
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The facility looks so beautiful and well-maintained; what steps do you take to ensure this high standard of cleanliness is consistent throughout the building?
- 2It is wonderful to see how much care goes into responding to feedback from families; how does the management team use resident and visitor input to improve daily operations?
- 3We noticed the dining area has a lovely hotel-like feel; could you tell us more about the meal service process and how you ensure food is delivered promptly and accurately to each resident?
- 4The staff seems very warm and welcoming during our walk-through; how do you ensure this level of attentive care is maintained during the overnight hours or during medical emergencies?
- 5What does a typical day of social activities and engagement look like for the residents here to help them stay connected with the community?
- 6The sign-in process for visitors seems very seamless; how do you balance this ease of access with maintaining a secure and safe environment for all 95 residents?
Personalized based on this facility's data
Key Review Excerpts
“From the moment you walk in there isn’t a single item that would make you think this is a retirement /assisted living home. Instead the lobby, hall ways, doors, art work, and decor are more similar to a lovely hotel.”
“Brightview was such a wonderful place for my Mom. From the moment we arrived, the staff made us enough to feel welcome and truly cared for her well-being.”
“The worst decision that we ever made was sending our Mother to Brightview in Devon, PA. In our mother's last year of life, she was placed in her wheelchair twice in a way that resulted in her sustaining 2 large, deep, painful leg wounds that required months of wound care.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Brightview Devon underwent 17 inspections, resulting in 5 clean reports and 34 recorded violations. The inspection history includes findings related to safety protocols, medication management, and staff-resident interactions.
Apr 18, 2025Routine
The resident-home contract did not include a fee schedule of actual amounts charged for available services.
A resident room had a very strong pungent odor.
Resident records were missing identifying marks and an inventory of the resident's personal property.
Jan 16, 2025Routine
The home failed to submit a final incident report to the Department regional office immediately following the conclusion of an investigation.
A staff member treated a resident without dignity and respect by forcefully yanking bed linens, causing the resident to strike their head on a dresser.
Jan 8, 2025Routine
Feces were found smeared in the bathroom sink of room 320.
Jul 1, 2024Routine
An uncovered, unwrapped, and undated container of ice cream was found stored in the memory care unit pantry freezer.
Glucometer readings for two residents were recorded inaccurately.
The Controlled Substance Form for a resident did not include the quantity of syringes received.
May 15, 2024Routine
Staff discarded medication packages containing resident information in the trash, and the medication room and narcotics box were left unlocked and unattended.
A staff member pushed a resident's arm during an interaction, resulting in a large skin tear on the resident's forearm.
Oct 31, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 20, 2023Routine
The home returned a staff member to work following an allegation of resident abuse without an approved plan of supervision.
A direct care staff person lacked a U.S. high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
A direct care staff person did not receive required annual training topics, including medication self-administration and personal care service needs.
Sep 26, 2022Routine
Two delivery workers were found in the facility without criminal background checks on file and were not escorted by staff.
The freezer in the 2nd floor kitchenette was unclean and stained by spills.
The floor in the 2nd floor common area kitchenette was sticky.
A used towel was found in a resident's bathroom, and there were no sanitary means of hand drying available.
Food containers in the 2nd floor kitchenette freezer were unlabeled and undated.
Ownership & Operations
Who Operates This Facility
Bh Brightview Devon Opco, LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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