Wayne Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
Wayne Center offers highly regarded rehabilitation therapy and a clean environment, which many families appreciate. However, because multiple reviewers have reported issues with responsiveness and communication, you should ensure you have a direct point of contact and visit during off-hours to observe staffing levels for yourself.
Google Reviews
Google Reviews
129 reviews on Google“Wayne Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant concerns regarding communication, inconsistent responsiveness, and cleanliness issues in patient rooms have been raised by multiple reviewers. Prospective families should weigh the strong clinical support against reports of staffing shortages and lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and welcoming common areas
- Helpful and professional administrative support
Concerns
- Poor communication with family members (mentioned by 4 reviewers)
- Slow response times for patient assistance (mentioned by 3 reviewers)
- Inadequate room cleanliness and sanitation (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your administrative team is very active in responding to feedback online; how do you use that family input to improve daily operations?
- 2With the current staffing levels, what is the standard process for ensuring residents receive timely assistance when they press their call button?
- 3We understand that communication is vital for families; what is the best way for us to stay updated on our loved one's health status and daily progress?
- 4Could you walk us through your current housekeeping schedule and the protocols in place to ensure resident rooms are kept clean and sanitized?
- 5I see that therapy services are a highlight here; how do you incorporate those physical and occupational therapy goals into the residents' daily activity schedules?
- 6Regarding the dining experience, what options are available for residents to provide feedback on the menu or request specific dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are knowledgeable and caring, and they are always attentive, kind with the residents, and kind to visiting family/friends too.”
“The Physical and Occupational department was beyond compare. I made good progress and have returned home.”
“My mother was here from 11/20 to 3/24. We were not happy with the care that she received . She fell multiple times, and we needed to insist to have her seen by a hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wayne Center shows a concerning pattern with families filing complaints that triggered three separate inspections, highlighting recurring issues with providing appropriate treatment and care according to residents' preferences and medical orders. The facility has struggled with treatment care coordination, medication management, and safety protocols across multiple surveys, though all deficiencies have been corrected by the provider with specific completion dates.
May 23, 2025Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 1, 2024Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 10, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 10, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Oct 7, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Wayne Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 17 of 188
Ownership & Management
Owners
Genesis Operations IV LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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