Devereux Pa Adult Services Pch - Hillcrest Cottage
Limited public data on Devereux Pa Adult Services Pch - Hillcrest Cottage. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 11 Google reviews
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What this means for your family
This facility presents significant risks due to recent, highly specific allegations of staff verbal abuse and medication errors. While some staff members are praised for their compassion, the reported lack of management responsiveness to serious safety concerns is a major red flag that requires immediate investigation during any facility visit.
Google Reviews
Google Reviews
11 reviews on Google“Families should exercise extreme caution as recent reviews contain serious allegations regarding staff misconduct, including verbal abuse, medication errors, and a lack of management accountability. While some reviewers describe the staff as compassionate professionals, the presence of multiple reports involving disrespect and safety concerns is significant.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated professionals mentioned by some staff
- Positive experiences from a subset of residents/families
Concerns
- Allegations of staff verbal abuse and disrespect
- Serious safety issues including medication errors and potential cover-ups
- Management failure to address grievances or investigate complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small, intimate community of 21 residents, how do you ensure each person receives personalized attention during their daily routines?
- 2Could you walk me through your specific protocols for medication administration and how you double-check for accuracy?
- 3How does the management team approach and resolve concerns or feedback brought forward by families to ensure everyone feels heard?
- 4What kind of training do your staff members undergo to ensure they are providing the most respectful and compassionate care possible?
- 5What does a typical day of social activities and engagement look like for the residents here at Hillcrest Cottage?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“What an amazing group of caring, compassionate, dedicated professionals!”
“The people who work here are simply here for a paycheck. They do not care about the individuals well being and safety and even go as far to covering up behind themselves when they make mistakes as big as med errors, abuse and investigations.”
“Please no one go here I am a individual in devereux please... don't go here the staff will treat who goes here terribly I get treated with disrespect and I have been cursed at by staff”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Devereux PA Adult Services PCH - Hillcrest Cottage underwent 31 inspections, resulting in 12 clean reports and 57 recorded violations. Findings from these inspections included issues regarding staff training, documentation errors, and instances of improper physical restraint or resident abuse.
Nov 18, 2025RoutineCleanReport
No deficiencies found during this inspection.
Oct 7, 2024Routine
The home's current violation report and a copy of 55 Pa.Code Chapter 2600 were not posted in a conspicuous and public place.
The home's boiler certificate had expired on 7/30/2023.
The administrator's list of staff persons did not include three specific staff members.
Water was leaking from the bottom of the dishwasher in the kitchen.
No soap was available in the shared bathroom located off the pantry.
Bottles of emergency water were stored directly on the floor in the pantry.
Jun 22, 2023RoutineCleanReport
No deficiencies found during this inspection.
Apr 3, 2023Routine
A staff person did not receive required fire safety and emergency preparedness orientation until after their first day of work.
The home did not have sufficient hot water in resident rooms for showering.
The shower in a resident's bathroom lacked a slip-resistant surface.
There was an approximately two-inch accumulation of lint in the dryer's lint trap.
Oct 18, 2022Routine
Acetaminophen and Cepacol lozenges that were discontinued on 10/11/22 were found in the medication cart on 10/12/22.
Several expired medications, including Acetaminophen, Artificial Tears, and Loperamide, were found in the medication cart.
Aug 31, 2022Routine
The home's current license was not posted in a conspicuous and public place; the posted license had expired.
The resident-home contract for resident #1 was not signed by the administrator or a designee.
The home lacked the certificate of completion for the Department-approved direct care training course for a direct care staff person.
A bedroom occupied by two residents only contained one chair.
Jul 15, 2021Routine
The home did not provide a quality management plan during the inspection.
Resident #1 did not have access to an operable bedside lamp or light source.
The home failed to provide documentation that annual written emergency procedures were submitted to the local emergency management agency.
Fire extinguishers throughout the home had not been inspected by a fire safety expert since August 2019.
A required medical evaluation for resident #2 had not been completed as of the inspection date.
Expired medication (Nyamyc Powder) was found in resident #1's medication container.
Nov 4, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Devereux Foundation INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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