Devereux Pa Adult Services Pch - Hilltop Cottage
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based on 11 Google reviews
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What this means for your family
This facility presents significant risks that require immediate investigation. While some staff members are described as compassionate, there are critical allegations regarding medication errors, verbal abuse, and a management culture that ignores resident complaints. If you consider this facility, you must personally verify their medication administration protocols and speak directly with residents or their families about staff conduct.
Google Reviews
Google Reviews
11 reviews on Google“Families should approach this facility with extreme caution due to serious allegations of staff misconduct, including verbal abuse, medication errors, and a lack of management accountability. While some reviewers describe the staff as compassionate professionals, there are highly specific and alarming reports of residents being treated with disrespect and safety being compromised.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated professionals mentioned by some staff
- Some positive experiences with staff dedication
Concerns
- Allegations of staff verbal abuse and disrespect
- Reports of medication errors and safety neglect
- Management failure to address grievances or investigate complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the specific protocols your team uses to ensure medication is administered accurately and on schedule every day?
- 2How does the management team approach and resolve concerns or feedback brought forward by residents or their families?
- 3What steps are in place to ensure that every staff member maintains a respectful and compassionate tone when interacting with residents?
- 4In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 6How do you ensure that communication between the facility and family members remains consistent and transparent?
Personalized based on this facility's data
Key Review Excerpts
“What an amazing group of caring, compassionate, dedicated professionals!”
“The people who work here are simply here for a paycheck. They do not care about the individuals well being and safety and even go as far to covering up behind themselves when they make mistakes as big as med errors, abuse and investigations.”
“Please no one go here I am a individual in devereux please... don't go here the staff will treat who goes here terribly I get treated with disrespect and I have been cursed at by staff”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Hilltop Cottage underwent 33 inspections, resulting in 13 clean reports and 64 recorded violations. Reported findings included issues regarding staff training documentation and requirements, as well as lapses in maintaining up-to-date medical evaluations and resident support plans.
Feb 2, 2026Routine
An allegation of abuse involving a staff member's tone toward a resident was not reported to the local area agency on aging.
The resident-home contract was not signed by the administrator, designee, or the resident.
The resident-home contract failed to indicate whether the home collects a portion of the resident's rent rebate benefit.
The resident's record lacked a signed statement acknowledging receipt of the resident rights and complaint procedures.
Dec 4, 2025Routine
The home's current violation report was not posted in a conspicuous and public place.
The home failed to post a waiver of qualifications for a direct care staff person in a conspicuous and public place.
Direct care staff members did not receive required training in medication self-administration, resident needs assessment, or dementia care.
Nov 1, 2023Routine
The home's most recent licensing inspection summary, dated 04/18/2023, was not posted in a conspicuous and public place.
The administrator completed only 78 hours of Department-approved training in the 2022 training year.
A staff person had no record of completing required orientation training regarding resident rights, emergency medical plans, and mandatory reporting of abuse.
A direct care staff person did not receive required training in dementia care, cognitive impairments, or infection control and hygiene.
Apr 18, 2023Routine
A staff person was observed physically kicking a resident in the buttocks area after the resident failed to follow a command.
Staff members made retaliatory comments to a resident after a complaint was filed regarding physical abuse.
Criminal background checks for two building contractors providing renovation services were not available on-site.
A direct care staff member was providing unsupervised ADL services without having completed the required Department-approved training and competency test.
Mar 6, 2023Routine
The Medication Administration Record Binder was left unlocked, unattended, and accessible in the resident common living area.
No administrator or designee was available in the home between 9:00 am and 10:10 am while residents were present.
A medication found in the medication cart was not a current medication listed on the resident's Medication Administration Record.
Prescribed medication was not administered to a resident on multiple dates because the medication was not available in the home.
Aug 5, 2022Routine
The home discarded pill packs with resident individually identifiable health information visible in the trash.
Common areas, the kitchen, and the stairs leading to the resident room were not clean.
An insulin pen was stored in the staff refrigerator without being properly covered, labeled, and stored in a dedicated medical refrigerator; additionally, a resident room had a strong unclean odor.
The ceiling light in room #205 was very dim and had a short in the wire, evidenced by blinking.
Feb 28, 2022Routine
The home failed to post the current license, the most recent inspection summary, and the chapter 2600 regulations in a conspicuous place.
Staff was unable to provide immediate access to residents' electronic medication administration records upon request by the Department agent.
The home failed to report a suspected abuse incident involving a resident not receiving prescribed medication to the local Area Agency on Aging.
The home failed to report an incident involving a resident not receiving prescribed medication to the Department within the required 24-hour timeframe.
A resident did not receive required assistance with Instrumental Activities of Daily Living (IADLs) as indicated in their support plan.
Jul 7, 2021Routine
The home failed to report an incident to the Department where a staff person was struck in the face during an altercation.
The facility's boiler certificate had expired on 11/23/17, violating health and safety laws.
New staff members did not receive required fire safety and emergency preparedness orientation by their first day of work.
Ownership & Operations
Who Operates This Facility
Devereux Foundation INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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