The Cottages at Lacey
Families consistently rate this highly — reviewers highlight compassionate and friendly care staff. Schedule a visit to confirm the fit.
based on 60 Google reviews

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What this means for your family
While many families report excellent care and health improvements for their loved ones, there are recurring, serious allegations of neglect and poor hygiene. We strongly recommend that you conduct unannounced visits at different times of the day and specifically ask management how they ensure consistent hygiene and medication administration for residents.
Google Reviews
Google Reviews
60 reviews on Google“The Cottages at Lacey receives highly polarized feedback, with many families praising the compassionate staff, clean environment, and engaging activities for memory care residents. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, high staff turnover, and inadequate medical oversight. Families considering this facility should be aware of these conflicting experiences and conduct thorough, unscheduled visits.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly care staff
- Clean and well-maintained facility
- Engaging activities and social events
- Effective memory care environment
Concerns
- Neglect and poor hygiene (soiled clothing, lack of grooming) (mentioned by 4 reviewers)
- High staff turnover and lack of continuity (mentioned by 3 reviewers)
- Inadequate medical oversight and medication management (mentioned by 3 reviewers)
- Poor quality or insufficient food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the staff here are often praised for being compassionate; how do you ensure that same level of consistency and continuity in care when you have changes in your staffing team?
- 2Could you walk me through your daily grooming and hygiene assistance protocols to ensure residents always feel comfortable and well-cared for?
- 3Given that medication management is a top priority for our family, could you explain the specific oversight process your team uses to ensure accuracy and timely administration?
- 4We saw some great mentions of your social events online; what are some of the most popular activities that residents are currently participating in?
- 5How do you gather and incorporate feedback from families regarding the quality and variety of the meals served in the dining room?
- 6I appreciate that you actively engage with families online; how do you typically communicate with us if there are any changes in our loved one's health or daily needs?
Personalized based on this facility's data
Key Review Excerpts
“My wife's mother at the Cottages last June. We discovered that Shirley was not being taken care of well. My wife often had to change her mother's clothing that had not been changed in many days. This included very soiled underwear.”
“My dad had skin caked in his hair from his eczema that they didn’t take care for or put his prescribed ointment on. My dad needs help using the restroom so I told one of the caregivers, and t”
“My mom had lived in a different facility for 4.5 years. Her blood sugar was very high. After living at the cottages for a few months, her blood sugar is under control. The cottage caregivers are very attentive and caring.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 2, 2026Fire
The document set includes an initial inspection with deficiencies (Disapproved status) followed by a final page indicating that all violations noted during previous related inspection(s) have been corrected as of 06/02/2026 (Approved status).
Facility failed to provide fire/smoke damper report, only invoice provided.
Fire inspection report from 1/15/2025 for Building C states a smoke detector did not signal the fire alarm control panel; need report stating violation was fixed.
Double doors by room D-05 in D Cottage failed to latch.
Facility failed to provide fire department connection 5-year hydrostatic test; missing escutcheon ring on sprinkler near room D-13.
Feb 2, 2026EnforcementPenaltyReport
This letter serves as formal notice that the conditions placed on the facility's license on November 5, 2025, were lifted effective January 26, 2026.
Nov 5, 2025EnforcementPenaltyReport
This document is a formal Notice of Conditions on License based on a prior Statement of Deficiencies dated October 27, 2025. It references an additional prior Statement of Deficiencies dated October 14, 2024.
Oct 27, 2025Investigation
Investigation involved a resident (R1) who passed away. The primary cause of death was cited as probable severe sepsis secondary to a urinary tract infection that remained untreated due to the facility's failure to secure the ordered antibiotic.
The facility failed to obtain prescribed antibiotics for a resident after they were ordered. The facility ignored pharmacy requests for billing approval, leading to the resident not receiving medication for several days, worsening their condition, and requiring hospitalization. This was a recurring deficiency.
Oct 27, 2025EnforcementPenaltyReport
This letter serves as formal notice of the imposition of conditions on the facility's license. The deficiency is noted as a recurring issue, previously cited on October 14, 2024.
The facility failed to obtain medications from the pharmacy as ordered by a physician to treat a resident's infection, leading to a worsening of the resident's condition and subsequent hospitalization.
Aug 22, 2025Investigation
The document set includes a later cover letter dated 10/20/2025 stating that the deficiencies for compliance determination 63859 (completed 08/22/2025) were corrected.
Staff locked a resident (R4) out of their bedroom against the resident's wishes. R4 reacted with distress, shouting, and hitting the door while staff laughed. This was a recurring deficiency.
Aug 22, 2025Enforcement$1,000.00Report
Civil fine of $1,000.00 imposed. This is a recurring deficiency previously cited on August 10, 2022.
The licensee failed to ensure staff promoted care for residents in a manner that maintained or enhanced the resident’s dignity and respect for one resident when the resident was not allowed to have free access to their own apartment.
Feb 28, 2025Enforcement$1,750.00Report
This is a letter imposing civil fines for uncorrected and recurring deficiencies previously cited on December 17, 2024, and October 14, 2024. Total fine is $1,750.00.
Facility failed to maintain hot water temperature between 105 and 120 degrees Fahrenheit for three areas reviewed, placing 56 residents at risk.
Facility failed to document training and verification for two staff members performing RN-delegated tasks for four residents.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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