Kokua
Limited public data on Kokua. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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What this means for your family
Kokua is highly regarded by residents for its supportive, non-judgmental caregiving and focus on personal autonomy. However, families should be aware that the organization has faced consistent criticism regarding administrative professionalism and internal management, so it is advisable to clarify how administrative concerns are handled before committing.
Google Reviews
Google Reviews
26 reviews on Google“Kokua is a community-based support organization that receives high praise from residents for its person-centered approach, specifically regarding autonomy and supportive caregiving. However, the facility faces significant criticism from former employees regarding administrative professionalism, payroll issues, and poor leadership, which may impact the overall stability of the service environment.”
Quality Themes
Tap a score for detailsStrengths
- Empowering, person-centered care
- Supportive and attentive caregivers
- Encourages resident independence and choice
Concerns
- Poor administrative and office staff professionalism (mentioned by 2 reviewers)
- Payroll and human resources management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since Kokua focuses on resident independence, how do you balance that autonomy with the need for consistent medical monitoring and emergency support?
- 2Could you walk me through how your administrative team coordinates with families to ensure we stay informed about our loved one's care and any facility updates?
- 3How do you ensure that your caregivers feel supported and stable in their roles so they can maintain the high level of attentive care you are known for?
- 4What does a typical daily schedule look like for a resident who wants to take advantage of your person-centered activity programs?
- 5Given the importance of clear communication, what is the best way for us to reach the office staff if we have questions regarding billing or administrative paperwork?
- 6How do you integrate resident feedback into your daily operations to ensure that the care remains as empowering and personalized as possible?
Personalized based on this facility's data
Key Review Excerpts
“When I first came to Kokua I was in another facility for 13 years and when I see the difference it is wonderful. I have learned allot from them like choices that this is your home you can do whatever you want to do.”
“When I am struggling broken my caregivers are an amazing people because they listen to you they let you vent what is on your mind. They never judge me or send me in my room to t”
“I tried to get my W-2 because I have moved and changed numbers and was given a very rude service . They would not give me my W-2 so now I’m choosing to go to the IRS . I am glad I left this company the office staff needs to learn to be professional.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jul 12, 2023Inspection
There is also a separate follow-up letter dated 10/19/2023 stating that deficiencies identified under Compliance Determination 26860 and 31373 were corrected.
Provider failed to include actions taken to prevent target behaviors in the Positive Behavior Support Plan (PBSP), specifically the use of door and motion-sensor alarms.
Provider failed to ensure required documentation was in place for client refusal of health services, specifically lacking a Refusal Plan for preventative and diagnostic healthcare.
Provider failed to reconcile and verify provider-managed client funds for seven of seven sampled clients since January 2023.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit kokuaservices.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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