Primrose of Tyler
Families consistently rate this highly — reviewers highlight beautifully maintained and modern facility. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
This facility offers a beautiful environment and highly engaging activities that promote an active lifestyle. However, families should perform rigorous due diligence regarding their emergency communication protocols and be prepared for potential significant increases in monthly costs.
Google Reviews
Google Reviews
26 reviews analyzed“Primrose of Tyler is highly regarded by many families for its beautiful, clean facility and its engaging activity programs. While many reviewers praise the warmth of the staff, there are serious concerns regarding communication during medical emergencies and significant price increases for care.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained and modern facility
- Engaging resident activities and life enrichment
- Warm and professional staff members
- Convenient location and excellent transportation services
Concerns
- Failure to notify family during medical emergencies
- Frequent and significant increases in monthly rent and care costs
- Food quality and lack of seasoning/freshness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mirroring specific details mentioned by the reviewer. For negative feedback, they use a professional, non-defensive approach that directs the reviewer to a private channel for resolution.
Questions for Your Tour
- 1It's clear from your high response rate to feedback that you value family input; how do you typically involve families in the care planning process?
- 2We've heard great things about the modern facility and the beautiful grounds, but could you tell us more about how the dining room experience is managed to ensure meals are fresh and flavorful?
- 3What specific types of life enrichment and engaging activities are available to keep residents active and social throughout the week?
- 4In the event of a medical emergency or a sudden change in health, what is your specific protocol for ensuring the family is notified immediately?
- 5For residents who may need extra support, what specific specialized care and safety measures are in place within your memory care wing?
- 6Since transportation is a noted strength here, how does the facility assist residents with getting to off-site appointments or community outings?
Personalized based on this facility's data
Key Review Excerpts
“The staff go above and beyond every single day to make sure the residents feel safe, comfortable, and truly at home.”
“When we called to get my mother-in-law admitted, they were incredibly responsive and were able to get everything sorted the same day.”
“My nana had a fall and an ambulance was called however they never called us. Once she had received care at the hospital and stitches, she waited for 12 hours because no one had been notified she had been ever left the facility.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Primrose of Tyler has a history of significant regulatory issues, including 21 Life Safety Code violations in late 2020 related to fire safety, ventilation, and building maintenance. Additionally, the facility faced an administrative penalty of $2,250 in December 2023 regarding failure to protect residents from abuse, neglect, and exploitation.
Dec 18, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Nov 20, 2020Routine21Report
Life Safety Code (20 violations)
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide copies of the fire sprinkler system approval, and/or a copy of the hydraulic calculations, alarm configuration, above ground and underground Contractor's Material and Test Certificate proper manufacturing instructions.
The facility failed to provide each bedroom with at least one operable window with outside exposure and/or of the required size and/or accessibility.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a soiled linen receiving, holding, and sorting room with a floor drain and forced exhaust to the exterior that operated at all amounts there is soiled linen being held in this area.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide reasonable access and/or necessary equipment for maintenance, testing, and servicing of equipment.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to provide adequate janitor closets.
The facility failed to provide record drawings of the fire detection and alarm system as installed as required.
The facility failed to ensure ramps did not exceed a slope of 1:12, and/or failed to provide all acceptable features of ramps, guardrails, fences, and handrails.
The facility failed to ensure a positive air circulation for effective venting of the dry food storage area.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the installations were completed on the fire alarm and sprinkler systems, and/or emergency power and lighting systems, and/or failed to ensure the systems functioned as required.
Ownership & Operations
Who Operates This Facility
Tyler Retirement, LLC
for profit
CHELSEA OWENS
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit primroseretirement.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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