Loading EveryPlace content…
Public Google reviewers rate this highly and often mention engaging activities and musical events. Schedule a visit to confirm the fit.
based on 72 Google reviews
Email Truewood by Merrill, Keller to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Truewood by Merrill, Keller highly. Reviewers highlight: engaging activities and musical events, spacious and clean apartments. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Truewood by Merrill will find a community praised for its spacious apartments, engaging activities, and a warm, welcoming atmosphere. However, there is a significant and critical pattern of serious concerns regarding medication management and staffing levels within the memory care unit. While many long-term residents thrive, recent reviews highlight dangerous inconsistencies in medication administration and inadequate response to dementia-related behaviors.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
Responds to both positive and negative reviews with a high degree of personalization. For negative feedback, the owner uses a structured approach of apologizing, stating that leadership has been notified, and frequently providing a direct contact for further resolution.
Personalized based on this facility's data
Key Review Excerpts
“The Assisted living apartments are the biggest I’ve seen. The ladies at the front desk had been there 12 years. Impressive!”
“They routinely failed to administer medication within the scheduled two-hour windows, which is critical for memory care patients. To make matters worse, staff would insist medication had been given when we had clear video evidence to the contrary.”
“My mom has been a resident in the Garden House at Truewood for a year. The staff is patient, kind, and respectful no matter what mood mom is in.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on March 29, 2022, identified 12 violations, primarily related to Life Safety Code standards such as fire alarm maintenance, electrical systems, and emergency preparedness. Most of these safety concerns were addressed and corrected by the facility within approximately two months of the citation.
Health Code (1 violations) | Life Safety Code (10 violations)
The facility failed to provide at least two separate stairs between the ground floor and other floors and that all stairs used as a means of egress meet the Life Safety Code.
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to provide proper locking devices
The facility failed to provide the required emergency preparedness and response plan training and conduct drills.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to inspect, test, and maintain fire sprinkler system components.
Merrill Gardens LLC
for profit
SUZANNE EDDINS
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit merrillgardens.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Avalon Memory Care
1.4 miAssisted Living · Keller, TX
Avalon Memory Care Keller
1.4 miAssisted Living · Keller, TX
Discovery Village at Southlake
1.5 miAssisted Living · Southlake, TX
Discovery Village at Southlake
1.5 miNursing Home · Southlake, TX
Discovery Village at Southlake
1.5 miAssisted Living · Southlake, TX
Tender Loving Care Assisted Living Home
1.6 miAssisted Living · Keller, TX