The Brownstone
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
The Brownstone is an excellent choice for families seeking a high level of personalized, compassionate care in a clean and beautiful setting. Because the reviews are overwhelmingly positive, you should use your visit to specifically verify how they manage specific medical needs or dietary restrictions relevant to your loved one.
Google Reviews
Google Reviews
19 reviews analyzed“The Brownstone is highly regarded by families for providing a compassionate, home-like environment that prioritizes dignity and personalized care. Reviewers consistently praise the staff's kindness and the facility's cleanliness, though there are no specific documented criticisms in the current review set.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained facility
- Warm, home-like atmosphere
- Professional and knowledgeable management
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the home is so small and intimate, how do you ensure each of the six residents gets that personalized, attentive care mentioned in your wonderful reviews?
- 2The facility looks incredibly well-maintained; what is your daily routine for keeping the common areas and resident rooms so clean and comfortable?
- 3We love the warm, home-like atmosphere here—what kind of daily activities or social outings do you organize to keep the residents engaged with one another?
- 4With such a professional management team, how do you handle communication with families regarding any changes in a resident's health or daily needs?
- 5In the event of a medical emergency during the night, what is your specific protocol for contacting doctors or arranging transport?
- 6How do you incorporate personalized meal planning to ensure the food feels like a home-cooked meal rather than a facility menu?
Personalized based on this facility's data
Key Review Excerpts
“The Brownstone at Stone Haven was a wonderful experience for our family, and was truly a “haven” for our elderly mother’s final days. Kiara and her staff provided a calm, peaceful and genuinely caring environment for Mom, as well as support and understanding for our entire family.”
“My husband is a high needs patient with Parkinson's and the associated dementia. When I could no longer care for him at home (even with capable assistance), I was looking for a place that could provide the personalized care that I would feel comfortable with. The Brownstone was the answer!”
“The home itself is stunning, offering a cozy yet elegant environment that truly feels like home. But what stood out most was the way the caregivers interacted with the residents—with such kindness, patience, and genuine care.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 5, 2022Follow-up
The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) upon hire. Specifically, there was no record of an HCPR check being performed for Staff B when they were hired on 04/20/22.
Mar 15, 2022Follow-up
The facility failed to ensure that a staff member (Staff A) had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) prior to being rehired. Although a check was performed on the survey date, there was no documentation that an HCPR check was completed upon the employee's re-employment in February 2022.
Mar 15, 2022Follow-upCleanReport
No deficiencies found during this inspection.
Jan 12, 2022Complaint
The facility failed to ensure that one of four sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry. There was no documentation of a registry check for the employee, and the facility lacked the necessary credentials and employee record to perform such a check.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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