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Assisted Living

Sunrise on Providence

Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy. Schedule a visit to confirm the fit.

5114 Providence Road, Olde Providence North · Charlotte, NC 2822695 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.2/5

based on 61 Google reviews

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What this means for your family

This facility is an excellent choice for residents needing intensive physical therapy or a warm, social environment. However, because of specific, serious allegations regarding medication errors and hygiene, families should perform an unannounced visit and ask detailed questions about nursing oversight and cleaning protocols.

Google Reviews

Google Reviews

61 reviews analyzed
Families often praise Sunrise on Providence for its warm, home-like atmosphere and a highly dedicated nursing and therapy team that excels in rehabilitation. However, there are serious, highly critical reports regarding neglect, medication management errors, and cleanliness issues that should be investigated thoroughly.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean3.0Activities9.0Meds1.0Memory5.0Comms7.0Value5.0

Strengths

  • Exceptional physical and occupational therapy
  • Warm, home-like environment
  • Attentive and compassionate nursing staff
  • Effective communication via the Smile App

Concerns

  • Allegations of neglect and poor hygiene (mentioned by 2 reviewers)
  • Issues with medication management and communication (mentioned by 2 reviewers)
  • Staff professionalism and attitude (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.12024(9)4.42025(16)4.22026(5)

Distribution

5
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5

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through the Smile App; how do you use that technology to keep families updated on daily care?
  • 2The therapy services here seem to be a real standout; could you tell me more about how the physical and occupational therapists work with residents to maintain their independence?
  • 3We want to ensure everything is handled precisely; what specific protocols do you have in place to ensure medication is administered accurately and on schedule?
  • 4Maintaining a clean and comfortable home is so important to us; what are your daily routines for ensuring the common areas and resident rooms are kept pristine?
  • 5How do you approach the dining experience here to ensure meals are both nutritious and enjoyable for the residents?
  • 6In the event of a sudden medical change or an emergency during the night, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

I came in a wheelchair and will be walking out to go back home. Couldn’t say enough about the wonderful caregivers who took care of me. Therapy is over the top excellent.

Rehab patient · 2025★★★★★

The director, Beatrice runs a team that is responsive to needs and truly cares about residents, from Sal in maintenance that played guitar with my dad, to Rick the bus driver that took dad on lunch outings

Long-term resident's family · 2025★★★★★

Most recently they made a call to send my father to the hospital, that I would never have picked up on which got him early treatment for an infection that was building.

Long-term resident's family · 2024★★★★★
Source: 61 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
15deficiencies
May 15, 2025Complaint
Healthcare10A NCAC 13F .0902 (b)

The facility failed to meet the acute healthcare needs for a resident, resulting in an unstageable gluteal fold wound. Specifically, there was a period between 01/18/25 and 01/21/25 where the resident's contracted Nurse Practitioner was not notified of the wound, and the required Pressure Injury Investigation Form was unavailable for review.

May 15, 2025Complaint
Healthcare10A NCAC 13F .0902 (b)

The facility failed to meet the acute healthcare needs for a resident, resulting in an unstageable gluteal fold wound. Specifically, there was a lack of documentation regarding the notification of the resident's contracted Nurse Practitioner about the wound between January 18 and January 21, 2025, and the required Pressure Injury Investigation Form was unavailable for review.

Oct 31, 2024Other
Tuberculosis Test, Medical Examination And ImmunizationsD235

The facility failed to ensure that medical examinations were completed annually for one resident and that the results were properly entered onto the FL-2 form.

Resident Care PlanD263

The facility failed to ensure that two sampled residents had care plans signed by a physician within 15 days of the completion of their assessment.

Health Care Referral and Follow-upD273

The facility failed to notify a resident's physician regarding medication refusals for one sampled resident.

Jul 28, 2020Complaint
Resident Rights0909

The facility failed to implement and maintain CDC, NCDHHS, and Local Health Department guidelines to protect residents during the COVID-19 pandemic. Specifically, the facility failed to ensure proper viral testing for residents and staff, appropriate use of personal protective equipment (PPE), and effective infection control procedures such as proper cleaning of reusable medical equipment.

Jul 28, 2020Complaint
Resident RightsD 338

The facility failed to implement and maintain COVID-19 safety protocols as established by the CDC and NCDHHS. Specifically, the facility did not ensure proper viral testing, appropriate use of personal protective equipment (PPE), or adequate infection control procedures to reduce the risk of transmission.

Feb 11, 2019Follow-up
Training On Care Of Diabetic ResidentD 164

The facility failed to ensure that unlicensed staff completed required training on the care of diabetic residents prior to administering insulin. Specifically, a review of a medication aide's personnel record showed no documentation of this training, despite the staff member performing fingerstick blood sugar checks and insulin administration.

Aug 30, 2017Other
Nutrition And Food ServiceD 299

The facility failed to serve eight ounces of pasteurized milk at least twice a day to residents in the Special Care Unit (SCU). Observations during lunch and breakfast meals showed that milk was not offered or served to most residents, with beverages primarily consisting of water, juice, tea, and coffee. Interviews with residents and staff confirmed that milk is not consistently provided as required by the daily menu.

Aug 30, 2017Other
Nutrition And Food Service10A NCAC 13F .0904(d)(3)(A)

The facility failed to serve eight ounces of pasteurized milk at least twice a day to residents in the Special Care Unit (SCU). Observations and interviews revealed that milk was not offered or served during breakfast meals, and staff were not consistently providing the required milk service as indicated on the weekly menu.

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References & Resources

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