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Adult Family Home

The Sanctuary at Stonehaven

Families consistently rate this highly — reviewers highlight high caregiver-to-resident ratios. Schedule a visit to confirm the fit.

6741 Ciscayne Place, Stonehaven · Charlotte, NC 282116 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 76 Google reviews

5
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What this means for your family

This facility is an excellent choice for families seeking a high-touch, personalized memory care environment with impressive staffing ratios. However, if your loved one requires intensive monitoring during the overnight hours, you should specifically inquire about their night-shift staffing protocols and backup procedures.

Google Reviews

Google Reviews

76 reviews analyzed
The Sanctuary at Stonehaven is highly regarded by families for its exceptional caregiver-to-resident ratios and its warm, home-like environment that prioritizes dignity and personalized care. Reviewers consistently praise the compassionate, attentive staff and the facility's cleanliness, though one reviewer noted a significant concern regarding overnight staffing levels and responsiveness.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • High caregiver-to-resident ratios
  • Compassionate and attentive staff
  • Clean and well-maintained environment
  • Personalized, individualized care
  • Home-like, welcoming atmosphere

Concerns

  • Inadequate overnight staffing and slow morning response

Rating Trends

Tap a year to see what changed

2345.02024(12)4.72025(14)5.02026(4)

Distribution

5
29
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1

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how much care you put into responding to every family's feedback; how does that commitment to communication translate to how you interact with residents daily?
  • 2With such a small, intimate group of six, how do you tailor daily activities to ensure each person's specific hobbies and interests are being met?
  • 3Since the environment feels so much like a real home, what does a typical morning routine look like for the residents from the time they wake up?
  • 4How many caregivers are typically on duty during the overnight hours to ensure everyone is safe and comfortable through the night?
  • 5In the event of a medical emergency during the early morning hours, what is your specific protocol for contacting doctors or arranging transport?
  • 6We love how clean and well-maintained the home looks; what is your daily routine for maintaining this level of care and cleanliness for the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff was amazing and the 3:1 ratio the best we had ever seen - 3 residents per 1 staff member. We were always kept informed of how my mother was doing and always kept abreast as to any medication being taken or changes requested/needed.

Memory care family member · 2026★★★★★

The food is home cooked and wonderful (my mom has gained a much-needed 7 pounds already!). You really can't go wrong here -- it's been such a blessing.

Long-term resident's family · 2025★★★★★

There is only one staff member from 8p-8a and one of the nine days he was there the second person did not show up until 9am. No one seemed to

Resident's family · 2025☆☆☆☆
Source: 76 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
Apr 14, 2021Other
Training on Cardio-Pulmonary Resuscitation10A NCAC 13G .0507

The facility failed to ensure at least one staff member on the premises had completed a current course on CPR and choking management. Specifically, one sampled staff member was working alone during shifts with an expired CPR certification.

Medication Administration10A NCAC 13G .1004(a)

The facility failed to administer medications as ordered by a licensed prescribing practitioner for one of three sampled residents. The deficiency involved an issue regarding the availability of a specific supplement (Turmeric) ordered for a resident.

Apr 14, 2021Other
Training on Cardio-Pulmonary ResuscitationC 176

The facility failed to ensure that at least one staff member on the premises had completed CPR and choking management training within the last 24 months. Specifically, one sampled staff member's CPR certification had expired in February 2021, and there was no documentation of recertification. During certain shifts, this staff member was the only person present in the facility.

Oct 10, 2019Follow-up
Medication LabelsC 326

The facility failed to ensure non-prescription medications were labeled with the resident's name. Specifically, multiple containers of barrier cream and antifungal cream for Resident #1 were found on a bathroom counter without the resident's name or instructions.

Oct 10, 2019Follow-up
Medication LabelsC 326

The facility failed to ensure that non-prescription medications were properly labeled with the resident's name. Specifically, several containers of barrier cream and antifungal cream in a resident's bathroom were found without the resident's name or instructions on the labels.

Medication AdministrationC 326

The facility failed to ensure the resident's medication administration record (MAR) was accurate regarding changes to medication orders. There was a lack of clarity and documentation regarding a discontinuation order for Hydrocodone/Acetaminophen.

Jul 23, 2018Routine
Health CareC249

The facility failed to implement physician orders for blood pressure checks for one resident. While an order existed for daily and as-needed blood pressure monitoring, there were no entries or documentation of these checks in the electronic Medication Administration Record (eMAR) from 06/08/18 to 06/30/18.

Jul 23, 2018Routine
Health CareC 249

The facility failed to implement physician orders for blood pressure checks for a resident. Specifically, there were no blood pressure entries documented on the electronic Medication Administration Record (eMAR) for Resident #2 from June 8, 2018, to June 30, 2018, despite an order for daily checks.

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References & Resources

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