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Nursing HomeMedicaid Investigative

The Bartlett Skilled Nursing and Assisted Living

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

221 Bartlett Drive, Remcon · El Paso, TX 7991258 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 92 Google reviews

5
4
3
2
1
The Bartlett Skilled Nursing and Assisted Living Nursing Home in El Paso, TX — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 8.0)

Bottom 25% in Texas · $33,150 in fines · Abuse citation

Source: Medicare data

What this means for your family

The Bartlett is an excellent choice for families prioritizing high-quality physical and occupational therapy and a friendly administrative team. However, you should closely monitor the facility's responsiveness to call lights and ensure that your loved one's specific dietary needs and personal belongings are being strictly managed.

Google Reviews

Google Reviews

92 reviews on Google
The Bartlett is highly regarded by many families for its exceptional physical therapy department and the compassionate, professional nature of its nursing staff. However, some reviewers have reported serious concerns regarding responsiveness to call lights, neglect in hygiene, and the loss of residents' personal belongings.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean8.0Activities9.0MedsN/AMemoryN/AComms5.0Value4.0

Strengths

  • Excellent physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facilities
  • Professional and helpful administration

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Loss or damage of personal belongings and laundry (mentioned by 3 reviewers)
  • Inconsistent adherence to dietary restrictions (mentioned by 2 reviewers)
  • Lack of empathy or rudeness from some CNAs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(4)'22(4)'24(14)'26(26)

Distribution · 173 analyzed

5
123
4
6
3
5
2
7
1
32
12 reviews posted between Apr 12, 2021Apr 16, 2021 · 12 were 5-star

How They Respond to Reviews

0%response rate
Generic

The owner uses a variety of repetitive, templated phrases to acknowledge positive feedback. While some responses mention specific staff members or family members, the core of the messaging relies on a small set of pre-written sentiments regarding 'trust' and 'honor.'

Questions for Your Tour

  • 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during busy night shifts?
  • 3What specific steps are in place to ensure that residents' dietary restrictions are strictly followed during every meal?
  • 4Can you describe your process for tracking and protecting residents' personal belongings and laundry to prevent any loss?
  • 5How does the administration handle training for CNAs to ensure every resident is treated with consistent empathy and respect?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The Bartlett is a smaller facility with an amazing staff. Sal, who I believe is the director is wonderful. He is very understanding and holds high expectations for his staff, which really shows in the quality of care provided.

Long-term resident's family · 2026★★★★★

Physical therapy department is awesome!!! They've helped me so very much!!! All the the staff is professional, courteous, friendly.

Rehab patient · 2025★★★★★

The staff here on the skilled nursing side completely lack empathy for the patients. The nurses are rude and have no consideration at all.

Skilled nursing family member · 2025☆☆☆☆
Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.15hrs
20%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
15.4%
TX
9.4%
El paso
13.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.5%
TX
18.4%
El paso
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
TX
14.2%
El paso
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
El paso
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.2%
Worse than Avg
Here
14.2%
US
4.9%
TX
4.0%
El paso
5.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
El paso
94.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
79.7%
TX
88.0%
El paso
81.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
El paso
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
TX
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.1)
6 complaint-triggered
$33,150 in fines

This facility has serious concerns with complaint-triggered inspections revealing abuse and neglect deficiencies, including failure to protect residents from abuse and improper incident reporting, prompting family reports to authorities. Recurring problems span medication management, infection control, and care planning across multiple surveys, with many issues persisting despite correction dates. While all deficiencies show correction dates, the pattern of repeated violations in critical areas warrants careful scrutiny before placement.

Aug 22, 2025Routine
12
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 7, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 13, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 6, 2025Complaint
2
0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 11, 2024Routine
10
0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 15, 2023Routine
17
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 7, 2025

$33,150

Ownership & Operations

Who Operates This Facility

Owner / Operator

Penan Retirement Centers Limited Partnership

Organization Type

for profit

Administrator

MICHAEL A PERKINS

Ownership & Management

Owners

Douglas G Pendergras Sr Estate

Owner · Organization

50%

Penan Retirement INC.

Owner · Organization

Pendergras, Don

Owner

50%

Key personnel

Douglas G Pendergras Sr Estate5% or Greater Security InterestPendergras, DonManagerPenan Retirement INC.General Partnership InterestDouglas G Pendergras Sr EstateAdp of the SnfAnnabi, MichaelAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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