The Terraces at Los Altos
Families consistently rate this highly — reviewers highlight compassionate and professional nursing and rehab staff. Schedule a visit to confirm the fit.
based on 38 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation and compassionate nursing care. However, we recommend verifying all insurance and Medicare coverage details in writing before admission to avoid the billing surprises reported by some families.
Google Reviews
Google Reviews
38 reviews on Google“The Terraces at Los Altos is highly regarded for its skilled nursing and rehabilitation services, with many families praising the compassionate, professional nursing staff and effective recovery programs. While the facility is frequently described as beautiful, upscale, and well-maintained, some families have reported significant concerns regarding unexpected medical billing and occasional delays in caregiver response times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing and rehab staff
- High-quality rehabilitation and recovery outcomes
- Beautiful, clean, and upscale residential environment
- Strong communication during medical transitions
Concerns
- Unexpected or uncommunicated medical billing
- Slow response times from CNAs/caregivers
- Unhealthy food options (high fat/butter)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or personal anecdotes. For simple or star-only reviews, they rely on standardized templates.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to resident feedback; how does the administration use that feedback to improve daily care?
- 2We are looking for a place with great nutritional variety, so could you tell us more about how the dining team manages special dietary needs or healthier meal options?
- 3The rehab outcomes here seem very impressive; can you walk us through how the nursing and rehab teams coordinate care during a medical transition?
- 4How do the caregivers and CNAs manage their response times during the busier evening or overnight hours?
- 5What is the process for communicating any unexpected changes in medical billing or service costs to the family?
- 6What kind of daily social activities or outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My grandma stayed for 3 weeks, the rehab & nursing team was able to get my grandma back home strong and healthy. She is still thriving at home thanks to the excellent care at terraces.”
“I was there for 67 days were do I begin from the Directors all the way down to a CNA‘s nurses kitchen staff everyone Housekeeping I can’t begin to say how wonderful each and everyone one of you were during my time there”
“The rehab people were knowledgeable and the staff were truly compassionate from start to finish.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 26, 2025OtherClean
The inspection was a Case Management-Other follow-up visit conducted by LPA Komal Curley. The purpose was to follow up on a "Decision and Order" regarding the exclusion of Staff 1 (S1). The administrator provided documentation confirming that S1 no longer works at the facility.
Sep 17, 2025OtherClean
The inspection was a Case Management visit following an incident report. Two deficiencies were cited: one Type A citation for a medication error involving failure to assist a resident with self-administered medication, and one Type B citation for late submission of a written report to the licensing agency.
Sep 15, 2025OtherClean
The visit was a Case Management-Other visit conducted by LPA Grace Donato to confirm staffing status regarding a stipulation order. The report explicitly states that no deficiencies were cited during the inspection.
Jun 18, 2025InspectionClean
The facility underwent a Required 1-Year Annual inspection on June 18, 2025. The inspection covered various areas including resident rooms, common areas, and operational protocols. No deficiencies were cited during this visit, though the facility was requested to submit several updated forms by June 25, 2025.
Feb 19, 2025OtherClean
The inspection was conducted to investigate a suspected elder abuse incident reported by the facility. The report details interviews with the Assisted Living Director and the resident's family member regarding the incident. No deficiencies were cited during this visit.
Jun 18, 2024InspectionClean
The facility underwent an unannounced Required 1 Year visit. The inspection noted several areas of compliance, such as working lights and available supplies in resident units and bathrooms. However, a deficiency was cited regarding the maintenance of Centrally Stored Medication and Destruction Records, specifically missing required prescription and pharmacy details.
Nov 9, 2022OtherClean
The facility underwent an unannounced Case Management visit to conduct a health and wellness check on resident R1. The evaluator observed R1's room and confirmed that the facility staff are providing necessary care, including meals, medication assistance, and personal care. No deficiencies were cited during this inspection.
Nov 9, 2022OtherClean
The facility underwent an unannounced Case Management visit to conduct a health and wellness check on resident R1. The evaluator observed R1's room and confirmed that the facility staff are providing necessary care, including meals, medication assistance, and personal care. No deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Humangood & Humangood Norcal
GONZALES, DEBORAH
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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