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Continuing Care

The Terraces at Los Altos

Families consistently rate this highly — reviewers highlight compassionate and professional nursing and rehab staff. Schedule a visit to confirm the fit.

373 Pine Lane, North Los Altos · Los Altos, CA 94022250 bedsLicensed & Active
Google rating
4.4/5

based on 38 Google reviews

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The Terraces at Los Altos Continuing Care in Los Altos, CA — Street View
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What this means for your family

This facility is an excellent choice for families seeking high-quality rehabilitation and compassionate nursing care. However, we recommend verifying all insurance and Medicare coverage details in writing before admission to avoid the billing surprises reported by some families.

Google Reviews

Google Reviews

38 reviews on Google
The Terraces at Los Altos is highly regarded for its skilled nursing and rehabilitation services, with many families praising the compassionate, professional nursing staff and effective recovery programs. While the facility is frequently described as beautiful, upscale, and well-maintained, some families have reported significant concerns regarding unexpected medical billing and occasional delays in caregiver response times.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms9.0Value2.0

Strengths

  • Compassionate and professional nursing and rehab staff
  • High-quality rehabilitation and recovery outcomes
  • Beautiful, clean, and upscale residential environment
  • Strong communication during medical transitions

Concerns

  • Unexpected or uncommunicated medical billing
  • Slow response times from CNAs/caregivers
  • Unhealthy food options (high fat/butter)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'21(6)'23(4)'25(11)'26(4)

Distribution · 40 analyzed

5
32
4
2
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0
1
5

How They Respond to Reviews

100%response rate
Good

The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or personal anecdotes. For simple or star-only reviews, they rely on standardized templates.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to resident feedback; how does the administration use that feedback to improve daily care?
  • 2We are looking for a place with great nutritional variety, so could you tell us more about how the dining team manages special dietary needs or healthier meal options?
  • 3The rehab outcomes here seem very impressive; can you walk us through how the nursing and rehab teams coordinate care during a medical transition?
  • 4How do the caregivers and CNAs manage their response times during the busier evening or overnight hours?
  • 5What is the process for communicating any unexpected changes in medical billing or service costs to the family?
  • 6What kind of daily social activities or outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My grandma stayed for 3 weeks, the rehab & nursing team was able to get my grandma back home strong and healthy. She is still thriving at home thanks to the excellent care at terraces.

Rehab patient's family · 2025★★★★★

I was there for 67 days were do I begin from the Directors all the way down to a CNA‘s nurses kitchen staff everyone Housekeeping I can’t begin to say how wonderful each and everyone one of you were during my time there

Rehab patient · 2025★★★★★

The rehab people were knowledgeable and the staff were truly compassionate from start to finish.

Rehab patient's family · 2022★★★★★
Source: 38 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

9total
1 Type A— immediate health risk
2 Type B— non-compliance
Clean record— no deficiencies found
Dec 26, 2025Other
Clean

The inspection was a Case Management-Other follow-up visit conducted by LPA Komal Curley. The purpose was to follow up on a "Decision and Order" regarding the exclusion of Staff 1 (S1). The administrator provided documentation confirming that S1 no longer works at the facility.

Sep 17, 2025Other
Clean

The inspection was a Case Management visit following an incident report. Two deficiencies were cited: one Type A citation for a medication error involving failure to assist a resident with self-administered medication, and one Type B citation for late submission of a written report to the licensing agency.

Sep 15, 2025Other
Clean

The visit was a Case Management-Other visit conducted by LPA Grace Donato to confirm staffing status regarding a stipulation order. The report explicitly states that no deficiencies were cited during the inspection.

Jun 18, 2025Inspection
Clean

The facility underwent a Required 1-Year Annual inspection on June 18, 2025. The inspection covered various areas including resident rooms, common areas, and operational protocols. No deficiencies were cited during this visit, though the facility was requested to submit several updated forms by June 25, 2025.

Feb 19, 2025Other
Clean

The inspection was conducted to investigate a suspected elder abuse incident reported by the facility. The report details interviews with the Assisted Living Director and the resident's family member regarding the incident. No deficiencies were cited during this visit.

Jun 18, 2024Inspection
Clean

The facility underwent an unannounced Required 1 Year visit. The inspection noted several areas of compliance, such as working lights and available supplies in resident units and bathrooms. However, a deficiency was cited regarding the maintenance of Centrally Stored Medication and Destruction Records, specifically missing required prescription and pharmacy details.

Nov 9, 2022Other
Clean

The facility underwent an unannounced Case Management visit to conduct a health and wellness check on resident R1. The evaluator observed R1's room and confirmed that the facility staff are providing necessary care, including meals, medication assistance, and personal care. No deficiencies were cited during this inspection.

Nov 9, 2022Other
Clean

The facility underwent an unannounced Case Management visit to conduct a health and wellness check on resident R1. The evaluator observed R1's room and confirmed that the facility staff are providing necessary care, including meals, medication assistance, and personal care. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Humangood & Humangood Norcal

Administrator

GONZALES, DEBORAH

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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