Public Google reviewers rate this highly and often mention kind and attentive care managers. Schedule a visit to confirm the fit.
based on 14 Google reviews

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Public Google reviewers rate Ivy Park at Palo Alto highly. Reviewers highlight: kind and attentive care managers, luxurious amenities and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Ivy Park at Palo Alto will find a beautifully designed, luxurious facility with excellent proximity to Stanford Health Care and local amenities. While many reviewers praise the kind, attentive care managers and high-quality dining, there are serious allegations regarding management dishonesty, frequent staff turnover, and a lack of appropriate care options for residents who do not fit standard assisted living or memory care profiles.
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Distribution · 17 analyzed
The owner provides personalized responses to positive reviews by echoing specific details mentioned by the reviewer. For negative reviews, the responses shift to a professional, templated tone focused on inviting further private communication.
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Key Review Excerpts
“The care managers get 5 stars, they are an amazing bunch of people who really care about the residents. They are overworked, understaffed and I assume underpaid but do just an exceptional job providing loving care to the residents.”
“The location couldn't be any better for someone using Stanford health care, and there are many shopping, restaurant, park, and library options close by.”
“They change staff frequently. The management was repeatedly dishonest. The food was a shame, but when relatives would visit, they'd put together a show that the residents didn't experience during normal times.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
The complaint investigation found the allegation regarding incorrect medication administration to be substantiated. The primary deficiency cited relates to the failure to ensure the resident received the correct prescribed medication upon return from the skilled nursing facility. Immediate corrective action is required to prevent recurrence of medication errors.
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
The unannounced case management visit identified a significant deficiency regarding incident reporting for a resident (R1). Specifically, the facility failed to submit required incident reports for multiple falls and hospitalizations that occurred between August 31 and October 17, 2024. This failure to report poses a potential health, safety, or personal rights risk to the resident.
COMPLAINT INVESTIGATION REPORT
This report details a complaint investigation conducted following an unannounced visit. The allegations regarding inadequate care, failure to observe changes, and medication supervision were reviewed. The department ultimately determined that there was not a preponderance of evidence to prove the alleged violations, resulting in the allegations being unsubstantiated.
Hcri Sun III Tenant; Oakmont Mangement Group LLC
STEPHANIE BRICE
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14 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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