Ivy Park at Palo Alto
Families consistently rate this highly — reviewers highlight kind and attentive care managers. Schedule a visit to confirm the fit.
based on 13 Google reviews
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What this means for your family
This facility offers a luxurious environment and exceptional frontline care managers. However, families should investigate the facility's management practices and staffing stability, as there are significant reports of frequent staff turnover and inconsistent communication from leadership.
Google Reviews
Google Reviews
13 reviews on Google“Families considering Ivy Park at Palo Alto will find a beautifully designed, luxurious facility with excellent proximity to Stanford Health Care and local amenities. While many reviewers praise the kind, attentive care managers and high-quality dining, there are serious allegations regarding management dishonesty, frequent staff turnover, and a lack of appropriate care options for residents who do not fit standard assisted living or memory care profiles.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive care managers
- Luxurious amenities and well-maintained facilities
- Prime location near medical care and shopping
- High-quality dining options
Concerns
- High staff turnover and frequent changes in personnel (mentioned by 2 reviewers)
- Lack of care options for residents between assisted living and memory care levels
- Management dishonesty and poor communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews by echoing specific details mentioned by the reviewer. For negative reviews, the responses shift to a professional, templated tone focused on inviting further private communication.
Questions for Your Tour
- 1We've heard wonderful things about the dining options here; could you tell us more about how the menus are planned and how much variety there is for daily meals?
- 2Since the location is so close to great medical centers, how does the staff coordinate with outside doctors if a resident needs urgent medical attention?
- 3We are looking for a place where communication is seamless; what is the best way for us to stay updated on our loved one's well-being and any changes in their care plan?
- 4How do you ensure continuity of care and build long-term relationships between the residents and the care team, especially when new staff members join?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the Palo Alto community?
- 6If a resident's needs begin to transition toward more specialized memory care, what specific support or programming do you have available within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The care managers get 5 stars, they are an amazing bunch of people who really care about the residents. They are overworked, understaffed and I assume underpaid but do just an exceptional job providing loving care to the residents.”
“The location couldn't be any better for someone using Stanford health care, and there are many shopping, restaurant, park, and library options close by.”
“They change staff frequently. The management was repeatedly dishonest. The food was a shame, but when relatives would visit, they'd put together a show that the residents didn't experience during normal times.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Aug 27, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 27, 2025ComplaintClean
The complaint investigation found the allegation regarding incorrect medication administration to be substantiated. The primary deficiency cited relates to the failure to ensure the resident received the correct prescribed medication upon return from the skilled nursing facility. Immediate corrective action is required to prevent recurrence of medication errors.
Dec 5, 2024OtherClean
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
Dec 5, 2024ComplaintClean
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
Dec 5, 2024ComplaintClean
This report details a complaint investigation conducted regarding resident care plan adherence, observation of health changes, and medication assistance. Although allegations were listed, the final findings state that there was not a preponderance of evidence to prove any alleged violations occurred. No deficiencies were cited under California Code of Regulations Title 22.
Nov 15, 2024OtherClean
The unannounced case management visit identified a significant deficiency regarding incident reporting for a resident (R1). Specifically, the facility failed to submit required incident reports for multiple falls and hospitalizations that occurred between August 31 and October 17, 2024. This failure to report poses a potential health, safety, or personal rights risk to the resident.
Nov 7, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 1, 2024ComplaintClean
This report details a complaint investigation conducted following an unannounced visit. The allegations regarding inadequate care, failure to observe changes, and medication supervision were reviewed. The department ultimately determined that there was not a preponderance of evidence to prove the alleged violations, resulting in the allegations being unsubstantiated.
Ownership & Operations
Who Operates This Facility
Hcri Sun III Tenant; Oakmont Mangement Group LLC
STEPHANIE BRICE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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