Terrace View Long Term Care Facility
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While the facility's physical therapy department is frequently praised for its effectiveness, the recent trend of reviews indicates significant concerns regarding patient safety, hygiene, and staffing levels. If you are considering this facility, we strongly recommend requesting a tour of the specific unit where your loved one would reside and asking direct questions about night-shift staffing ratios and the facility's process for handling resident falls and medication management.
Google Reviews
Google Reviews
44 reviews on Google“Terrace View Long Term Care Facility receives highly polarized feedback, with some families praising the physical therapy and specific staff members, while others report severe neglect and poor management. Recurring complaints highlight significant issues with understaffing, poor hygiene, inadequate nutrition, and a lack of responsiveness from nursing staff. Families should be aware that experiences appear to vary drastically depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Modern, clean facility infrastructure
- Dedicated individual staff members
- Comprehensive rehab services
Concerns
- Severe understaffing and slow response times (mentioned by 9 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 6 reviewers)
- Lack of hygiene and cleanliness in resident rooms (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 390 residents, how do you ensure that staff members are able to respond promptly to call lights and individual resident needs throughout the day?
- 2I noticed the health inspection rating is currently lower than the overall rating; what specific steps is the leadership team taking to address those recent state violations?
- 3Could you walk me through the current process for medication administration to ensure accuracy and timely delivery for residents?
- 4We understand that nutrition is vital for recovery; could you tell us more about how you monitor resident dietary needs and the quality of the meals provided?
- 5While the facility infrastructure appears very modern, how do you maintain consistent cleanliness and hygiene standards within the individual resident rooms?
- 6Since your rehab services are highly regarded, how do those therapy teams coordinate with the nursing staff to ensure a seamless recovery experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical Therapists are awesome. Very dedicated individuals who work with residents on an individual one on one level.”
“My brother William Lehning had good care for the many years he was at Terrace View. Nurse Care meetings allowed me to be a big part of his care.”
“This place is FILTHY, the "meals" are a joke! There is not enough food to sustain a child, let alone an adult who is recovering from illness or injury and desperately needs proper nutrition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with protection from abuse and neglect, appearing in multiple complaints and recurring as recently as December 2025 with a more severe violation still under correction. Families have filed reports leading to deficiencies in medication management, accident prevention, and abuse protection, indicating ongoing care quality concerns. While most past issues appear corrected, the recurring problems with resident safety and the recent serious abuse protection violation suggest persistent challenges in maintaining consistent care standards.
Dec 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 26, 2024Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 26, 2024Routine10
Egress Deficiencies
Install proper backup exit lighting.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 1, 2022Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Dec 31, 2025
$47,450
Ownership & Operations
Who Operates This Facility
Terrace View Long Term Care Facility
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit ecmc.edu
Medicare data downloads
Original nursing home datasets
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