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Assisted Living

Terrabella Indian Trail

Limited public data on Terrabella Indian Trail. Call, tour, and ask to meet current residents' families — your own impression matters most.

5306 Secrest Short Cut Road, Monroe, NC 2811096 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.4/5

based on 62 Google reviews

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What this means for your family

The facility shows a significant upward trend in quality, with recent families reporting high satisfaction and a very clean environment. However, because of the severe allegations of negligence documented in 2024, families should perform due diligence by reviewing recent state inspection reports and asking specifically about emergency response protocols.

Google Reviews

Google Reviews

62 reviews on Google
Recent reviews from 2025 and 2026 are overwhelmingly positive, highlighting a warm, clean environment and a compassionate staff that goes above and beyond. However, a cluster of highly critical reviews from early 2024 alleges severe issues regarding medical negligence, mismanagement, and unsafe resident conditions.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities9.0Meds1.0MemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging social activities and church services
  • Welcoming and professional management

Concerns

  • Allegations of medical negligence and unsafe practices (mentioned by 3 reviewers)
  • Lack of availability for Medicaid patients

Rating Trends

Tap a year to see what changed

2341.32024(13)5.02025(13)5.02026(4)

Distribution · 30 analyzed

5
18
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12

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management team engages with the community and responds to feedback; how would you describe the current communication style between the staff and families?
  • 2We noticed the facility is very well-maintained and clean; what is your routine for ensuring the common areas and resident rooms stay in top shape?
  • 3Could you walk us through the specific protocols your nursing team uses for medication administration and tracking to ensure everything is handled accurately?
  • 4What kind of social calendar do you have planned, and are there specific religious services or community outings that residents look forward to?
  • 5In the event of a sudden medical change or an emergency during the night, what is the immediate process for getting a nurse or doctor to respond?
  • 6How do you ensure that the attentive and compassionate care mentioned by others is consistently provided across all shifts, including weekends?

Personalized based on this facility's data


Key Review Excerpts

The staff cares for my mom in a compassionate manner and makes her feel right at home. She always talks about the activities and church service that is offered.

Long-term resident's family · 2025★★★★★

The facility was clean and well maintained, and the atmosphere felt welcoming and comfortable. The staff I met were friendly, professional, and seemed to genuinely care about the residents.

Visitor · 2026★★★★★

My grandmother experienced a fall and pulled the emergency alert system for help, but no staff came to her

Long-term resident's family · 2024☆☆☆☆
Source: 62 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
12deficiencies
Nov 8, 2024Complaint
Referral and follow-up to meet health care needsUnabated Type A1

The facility failed to provide necessary medical assistance for a resident with dementia who experienced abdominal and back pain following an unwitnessed fall and mishandling by staff. Clinical records and EMS reports indicated the resident suffered multiple rib fractures and a small hemothorax, yet the facility failed to ensure appropriate follow-up and communication regarding the incident.

Nov 8, 2024Complaint
Referral and follow-up to meet routine and acute health care needsC-0902(b)

The facility failed to provide necessary medical follow-up and communication for a resident with dementia who experienced an unwitnessed fall and subsequent rib fractures. Specifically, the facility failed to report the fall and the resident's ongoing abdominal and back pain to the medical provider, and provided inaccurate information to the resident's responsible party regarding the nature of the fall.

May 2, 2024Complaint
Other RequirementsD 113

The facility failed to maintain hot water temperatures in residents' rooms between 100 and 116 degrees Fahrenheit. Observations across the Assisted Living hall and Special Care Unit revealed multiple bathroom sinks with temperatures ranging from 112.5 to 118.4 degrees Fahrenheit.

May 2, 2024Complaint
Other RequirementsC-0311

The facility failed to maintain hot water temperatures in residents' rooms between 100 and 116 degrees Fahrenheit. Inspections revealed multiple bathroom sinks with temperatures ranging from 112.5 to 118.4 degrees Fahrenheit. Additionally, the facility lacked complete water temperature logs for March 2024.

Aug 4, 2023Complaint
PHYSICAL ENVIRONMENTC-tag not explicitly provided

The facility failed to lock four exit doors accessible to residents in the Special Care Unit (SCU). Specifically, one exit door was not equipped with a sounding device to alert staff when opened, which contributed to a resident with wandering history eloping from the facility.

PROVIDE SUPERVISION TO RESIDENTSC-tag not explicitly provided

The facility failed to provide adequate supervision for a resident with disorientation and wandering behaviors. This lack of supervision allowed the resident to elope through an unlocked SCU door without staff knowledge, resulting in the resident being found walking in a busy roadway.

Aug 4, 2023Complaint
PHYSICAL ENVIRONMENTC-tag not explicitly provided

The facility failed to equip all accessible exit doors with a sounding device for residents known to be wanderers. Specifically, one exit door in the Special Care Unit (SCU) lacked a device that activates when opened, which contributed to a resident eloping.

PROVIDE SUPERVISION TO RESIDENTSC-tag not explicitly provided

The facility failed to provide adequate supervision to a resident with a history of wandering and disorientation. This lack of supervision allowed the resident to elope from the facility through an unlocked SCU door without staff knowledge.

May 24, 2023Complaint
Health Care Referral and Follow-upD273

The facility failed to notify the primary care provider (PCP) regarding a significantly high blood pressure result and a seizure accompanied by a fall for a resident. Specifically, staff failed to report a seizure and fall that occurred on 04/09/23 to hospice or the PCP, resulting in a delay in medical evaluation until the following day.

May 24, 2023Complaint
Health Care ProviderD273

The facility failed to ensure proper referral and follow-up for a resident's acute health needs. Specifically, the facility failed to notify the primary care provider regarding a significantly high blood pressure result and a seizure accompanied by a fall. Additionally, there was no documentation of care or interventions provided following the reported seizure and fall.

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References & Resources

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