Royal Park Rehabilitation & Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 244 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High RN turnover (62%)
Below average in NC · Critically understaffed (RN) · Below chain average · $52,201 in fines
What this means for your family
While the therapy department and front desk staff are highly regarded, the facility has a recurring pattern of severe nursing and staffing issues. If you choose this facility, ensure you have a plan for frequent family visits to monitor medication administration and hygiene, as call-bell response times are a significant, documented concern.
Google Reviews
Google Reviews
244 reviews on Google“Royal Park Rehabilitation & Health Center receives highly polarized feedback, with many reviewers praising the front desk staff and therapy department while others report severe neglect and safety concerns. Families frequently highlight the facility's cleanliness and the kindness of specific employees, but recurring complaints regarding call-bell response times, medication errors, and understaffing suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised front desk and reception staff
- Effective and dedicated physical/occupational therapy team
- Clean, well-maintained, and odor-free facility environment
- Supportive administrative staff for admissions and billing
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Medication errors and delays (mentioned by 5 reviewers)
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor food quality and inappropriate meal portions (mentioned by 4 reviewers)
- Unsanitary wound care or hygiene neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to address concerns about daily care or medication management?
- 2Given the current staffing levels, what specific protocols are in place to ensure call bells are answered promptly and residents receive timely assistance?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and prevent delays for residents?
- 4I’ve read great things about your physical and occupational therapy teams; how do they coordinate with the nursing staff to support a resident's overall health and hygiene?
- 5What steps are being taken to improve the dining experience and ensure that meal portions are both nutritious and appropriate for each resident's needs?
- 6How does your nursing team maintain high standards of clinical care, particularly regarding wound management and daily hygiene, to ensure resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The only negative comments are staff shortage. If you ask for something whether it is medicines or linens you may get them and you may not. But there is one staff member that goes above and beyond her job description and that is Jerra.”
“My father fell twice in their care... The food was disgusting and my diabetic father was served hard pancakes and cold grits (with no protein) for one breakfast.”
“They lost over 1/2 of my clothes despite there being a name written in them. Completely understaffed. Have gone over two hours without someone answering my call button!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 15 deficiencies, indicating ongoing concerns about care quality. The facility has recurring problems with medication management, meal service, and personal care, with the same issues appearing across multiple surveys from 2023 to 2024. While most deficiencies have correction dates, the pattern of repeated problems in core care areas suggests persistent challenges in providing consistent, quality care.
Dec 5, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 5, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 8, 2024Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 25, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Oct 4, 2023Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 5, 2025
$23,010
Fine
Mar 25, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Royal Park Rehabilitation & Health Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 26 of 35
Ownership & Management
Owners
Long Term Care Management Services LLC
Owner · Organization
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Liberty Real Properties, LLC
Owner (parent company) · Organization
Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
244 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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