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Assisted Living

Terrabella Durham

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.

4713 Garrett Road, Durham, NC 2770796 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.8/5

based on 21 Google reviews

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What this means for your family

TerraBella Durham is an excellent choice for families seeking a warm, community-oriented environment with highly engaged staff and great social programming. However, because one reviewer raised a serious concern regarding staffing shortages, you should specifically ask management about their current staffing ratios and how they ensure consistent care during busy or off-peak periods.

Google Reviews

Google Reviews

21 reviews on Google
TerraBella Durham is highly regarded by families for its exceptionally caring, attentive, and skilled staff who treat residents like family. Reviewers frequently praise the vibrant community atmosphere, specifically noting the wonderful holiday decorations and engaging social events. While the vast majority of feedback is glowing, one reviewer raised a critical concern regarding staffing levels and resident well-being.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivities10.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing and care staff
  • Engaging social activities and holiday celebrations
  • High-quality amenities and beautiful grounds
  • Strong sense of community and emotional support for families

Concerns

  • Staffing shortages and resident impact

Rating Trends

Tap a year to see what changed

2344.82025(20)5.02026(1)

Distribution · 21 analyzed

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How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the management values feedback through their responses to families; how does the team incorporate resident and family suggestions into the daily care plan?
  • 2The community seems to have a wonderful spirit during holidays and events, so what are some of the favorite social activities or traditions currently happening here?
  • 3With the beautiful grounds and amenities you have, how do residents typically spend their afternoons or outdoor time?
  • 4We want to ensure our loved one is always well-supported; how does the nursing team manage care transitions or medical needs during the overnight hours?
  • 5Maintaining a consistent level of care is so important to us; how does the facility ensure that the high standard of attentive nursing is maintained during busier shifts?
  • 6Since the community feels so close-knit, what are some ways the staff helps new residents build meaningful connections with their neighbors?

Personalized based on this facility's data


Key Review Excerpts

When we needed to move our mother into assisted living from an independent living community, we thought it would be a step down. Little did we know how caring, attentive, and skilled her new “extended family” at Terra Bella would be.

Assisted living family member · 2025★★★★★

The staff treat her like family. Those who work with her are kind, patient and encouraging. They are very friendly and communicative with her family members.

Memory care family member · 2025★★★★★

From the caring staff to the gorgeous decor, smells of home, and beautiful grounds, we are happy to have found TellaBella Durham.

Long-term resident's family · 2025★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
15deficiencies
Aug 29, 2025Routine
Medication Administration10A NCAC 13F .1004

The facility failed to ensure medications were administered as ordered by a licensed practitioner for two residents. Specifically, Resident #1 did not receive prescribed fentanyl patches as ordered between June 22 and June 30, 2025, and again between July 1 and July 3, 2025.

Jan 22, 2025Follow-up
Nutrition And Food ServiceD 299

The facility failed to ensure that 8 ounces of milk or equivalent dairy products were served three times daily to residents in the Assisted Living and Special Care Units. Menu reviews and meal observations revealed that milk and dairy items were frequently omitted from breakfast, lunch, and dinner services.

Jan 22, 2025Follow-up
Nutrition And Food ServiceD 299

The facility failed to ensure that 8 ounces of milk or equivalent dairy products were served three times daily to residents in the Assisted Living and Special Care Units. A review of menus for January 21 and 22, 2025, showed that milk was not listed for breakfast, lunch, or dinner, and no equivalent dairy products were provided.

Oct 26, 2023Follow-up
Therapeutic Menu Monitoring

The Dining Director or designee failed to ensure the posted therapeutic menu was checked daily. The facility is required to implement a monitoring process for 30 days to ensure compliance.

Oct 26, 2023Follow-up
Health Care Physician OrdersD 276

The facility failed to implement physician orders for finger stick blood sugar (FSBS) checks three times daily for 2 of 5 sampled residents. Specifically, for Resident #4, documentation showed FSBS checks were only being performed once daily and lacked required results for most of August 2023.

Jun 12, 2022Complaint
Discharge Of ResidentsN/A

The facility failed to provide a safe and orderly discharge for Resident #6, who was discharged without proper notification. Specifically, the facility failed to follow required protocols for notifying the county department of social services and providing necessary documentation to the new caregiver during the discharge process.

May 12, 2022Complaint
Discharge Of ResidentsD 230

The facility failed to provide a safe and orderly discharge for one sampled resident. Specifically, Resident #6 was discharged without providing the required proper notification.

Mar 4, 2022Follow-up
Health CareD 273

The facility failed to ensure timely health care referral and follow-up for a resident following an unwitnessed fall. Specifically, staff failed to contact emergency medical services (EMS) promptly after the resident reported significant pain, resulting in a delayed hospital transfer for a pelvic fracture.

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References & Resources

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