Parkview Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 105 Google reviews
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What this means for your family
Parkview's physical therapy team is highly regarded and often cited as a reason for successful recovery. However, the recurring reports of poor communication and slow response times to patient needs are significant red flags. We strongly recommend visiting in person during off-hours and asking specifically how the facility ensures timely responses to call buttons and family inquiries.
Google Reviews
Google Reviews
105 reviews on Google“Parkview Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy department and specific staff members for their dedication to patient recovery. However, a significant number of families report serious concerns regarding communication, neglect, and slow response times to call buttons, particularly during off-hours. Families considering this facility should be aware that while many have had positive experiences, there is a consistent pattern of complaints regarding administrative responsiveness and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Attentive and compassionate individual nursing staff
- Supportive and welcoming admissions process
Concerns
- Unresponsive staff and slow call button response times (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff via telephone (mentioned by 7 reviewers)
- Inconsistent quality of care and reports of neglect (mentioned by 6 reviewers)
- Substandard or unappealing food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much care you put into responding to every family member's feedback online; how do you ensure that communication remains consistent between the nursing staff and families once a resident is settled in?
- 2With such a high rating for your therapy teams, how do you coordinate physical and occupational therapy sessions to ensure they don't interfere with a resident's rest?
- 3How does the nursing team manage call button responses during the night shifts to ensure residents feel attended to promptly?
- 4What specific protocols are in place for medication management to ensure accuracy and safety for every resident?
- 5Could you tell us a bit about the daily meal schedule and how you work to provide nutritious, appealing food options for the residents?
- 6What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very attentive and sees to your needs. If I had to recommend a facility it would definitely be Parkview. I don’t have any complaints.”
“The staff does not come when you put the call button on, even when you put it on a second or a third or a fourth time. They just walk right by and care less about whatever it is that you need.”
“The nursing staff work in silos - very little teamwork seen - and the response time needs improvement, but overall there is some improvement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkview Health and Rehabilitation Center has 13 deficiencies across two surveys, with all violations reportedly corrected by the facility. The main concern areas are fire safety systems, building maintenance, and resident care planning. However, fire safety issues persist across both surveys, including problems with smoke doors, sprinkler systems, and emergency exits, suggesting ongoing challenges with maintaining safety infrastructure that families should inquire about during visits.
Oct 3, 2024Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Apr 28, 2023Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Parkview Health and Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 35 (Best)
Ownership & Management
Owners
Long Term Care Management Services LLC
Owner · Organization
Oliver, Anna
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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