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Swift Creek Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

221 Brightmore Drive, Ponderosa · Cary, NC 27511|3 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Google rating

3.7/5

based on 31 Google reviews

(984) 200-3688 Directions Website

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What this means for your family

While Swift Creek offers a visually impressive environment and some effective rehab services, the recurring reports of neglect on the fourth floor are a major red flag. If you choose this facility, we strongly advise you to conduct unannounced visits, specifically checking on hygiene and hydration, and to ask management directly about their current staffing ratios and reliance on temporary agency personnel.

Google Reviews

31 reviews on Google

“Swift Creek Health Center presents a stark divide in experiences, with some families praising the beautiful facility and professional rehab staff, while others report severe neglect and systemic understaffing. Critical concerns regarding hygiene, wound care, and basic assistance for residents on the fourth floor are recurring themes that suggest inconsistent care quality. Families considering this facility should be aware of the significant gap between the facility's aesthetic appeal and the reported daily care standards.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained facility
Professional and supportive rehab therapy team
Helpful administrative and admissions staff
Engaging community events for residents

Concerns

Severe understaffing leading to neglect (mentioned by 7 reviewers)
Poor hygiene and wound care management (mentioned by 4 reviewers)
Inadequate assistance with feeding and hydration (mentioned by 4 reviewers)
High staff turnover and reliance on temporary agency staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how beautifully maintained the facility is; how do you ensure that the high standard of cleanliness is maintained in the resident rooms and common areas?
2I noticed the administrative team is very responsive to feedback; what is the best way for our family to stay in regular communication with the nursing staff regarding daily updates?
3With such a small, intimate community of three residents, how do you ensure there is enough consistent staff available to assist with personalized needs like feeding and hydration?
4How does the facility manage medication administration and wound care to ensure everything is handled with the highest level of accuracy?
5We'd love to hear more about the community events you host; what kind of engaging activities do the residents typically participate in during the week?
6In the event of a medical emergency after hours, what is the specific protocol for contacting the physician and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“My dad was a resident for 1 1/2 years... corporate management was aware they did not have enough staff but continued to move residents in with high care needs. We had so many care issues not receiving medication properly, catheter bag not emptied, hydration family member had to go everyday to insure he was cared for and ate.”

Long-term resident's family · 2022★☆☆☆☆

“My mother is a current resident of Swift Creek, and I must say the conditions on the 4th floor have been appalling thus far. Every time I have come to visit her room is filthy. They don't turn her resulting in bed sores worthy of a horror film.”

Long-term resident's family · 2023★☆☆☆☆

“The physical therapy at this “rehab” was non existent. Because she was a “fall risk” they couldn’t do physical therapy (why was she there??). They were so short staffed they couldn’t get my mother out of bed into a wheel chair or recliner.”

Rehab patient's family · 2024★☆☆☆☆

Source: 31 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.1%

Better than Avg

Here

85.1%

81.8%

80.1%

Wake

76.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility81.8%

Better than Avg

Here

81.8%

79.8%

78.1%

Wake

78.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.2%

Worse than Avg

Here

4.2%

1.6%

1.5%

Wake

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (5.6)

1 complaint-triggered

Swift Creek Health Center has 9 deficiencies across recent inspections, with one complaint from a family regarding privacy of medical records. Issues span resident rights, fire safety systems, and administrative compliance. All deficiencies appear corrected by the facility, and problems don't show a pattern of recurring in the same care areas across multiple surveys.

Jun 18, 2025Routine2 findings

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Mar 13, 2025Complaint1 finding

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Jun 27, 2024Routine3 findings

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Apr 13, 2023Routine3 findings

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Swift Creek Health Center

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Ownership & Management

Owners

Cary Senior Housing I Jv Opco LLC

Owner · Organization

Brightmore Properties of Cary LLC