Spring Arbor of Cary
Limited public data on Spring Arbor of Cary. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
This facility is an excellent choice if you value a clean, beautiful environment and a staff that treats residents with genuine warmth. However, if your loved one requires memory care, you must specifically investigate current staffing levels and verify that the activity calendar is being strictly followed.
Google Reviews
Google Reviews
23 reviews analyzed“Families will find a community praised for its warm, professional staff and a clean, beautiful facility that fosters a sense of belonging. However, there are significant concerns regarding staffing shortages in the memory care unit and inconsistent implementation of promised activity programs.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Effective COVID-19 safety protocols
Concerns
- Understaffing in memory care unit (mentioned by 2 reviewers)
- Discrepancy between promised and provided activities
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from families; how do you typically share updates or important news with us regarding our loved one's care?
- 2We've noticed the facility is exceptionally clean and well-maintained; what is your routine for ensuring the common areas stay this welcoming for residents?
- 3Could you walk us through the monthly calendar and explain how you ensure the scheduled activities and special events consistently take place as planned?
- 4For residents who may need more specialized support, how do you ensure there is always enough dedicated staff available to assist them throughout the day?
- 5In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
- 6What are some of the favorite daily traditions or social gatherings that the residents here look forward to most?
Personalized based on this facility's data
Key Review Excerpts
“The administration and staff are always quick to respond to any questions or concerns. I feel blessed knowing she is comfortable and well taken care of when we are not there.”
“I came today to deliver Valentine's day cards and I left feeling like family. Every staff member greeted me, thanked me for coming and we're seen in some way interacting with residents.”
“Our loved one was a very picky eater at home but has eaten things here that she hasn't eaten in a decade! She has enjoyed the food, company, activities and staff.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 19, 2024Complaint
The facility failed to ensure the acute healthcare needs of a resident were met by failing to schedule a necessary neurology appointment. Following a fall on 08/21/24 that resulted in a hospital visit, the Emergency Department recommended a neurology follow-up for potential hydrocephalus, but no neurology visit notes were available for review.
Dec 19, 2024Complaint
The facility failed to ensure the acute healthcare needs of a resident were met by failing to schedule a required neurology appointment following an emergency department visit. Although the hospital recommended a neurology follow-up due to potential hydrocephalus after a fall, there was no documentation that the facility contacted the specialist or coordinated the referral.
Sep 13, 2021Other
The facility failed to provide adequate supervision of residents based on their assessed individual needs, care plans, and varying symptoms. Staff must ensure supervision levels match the specific requirements of each resident.
Resident care and supervision needs must be reassessed regularly by the nurse or resident care director. Any increases in supervision needs must be addressed with interventions implemented as needed.
The nurse care director or designee must maintain a current tracking system to ensure timely reassessments and updates of care plans and T/W logs.
The nurse director or nurse care director or designee must conduct routine audits to ensure compliance with monitoring visits to the community.
Sep 13, 2021Other
The facility failed to provide adequate supervision for 3 out of 5 sampled residents in accordance with their care plans. This failure included residents who experienced high frequencies of falls resulting in injuries, hospitalizations, and emergency room visits.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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