Surrey Place Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise professional and effective physical therapy team. Still worth an in-person visit.
based on 100 Google reviews
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What this means for your family
Surrey Place is frequently praised for its clean environment and effective physical therapy, making it a strong contender for short-term rehab. However, because multiple families have reported significant issues with weekend staffing and slow response times, I strongly recommend visiting during an off-hour or weekend to observe the environment firsthand before making a decision.
Google Reviews
Google Reviews
100 reviews on Google“Surrey Place Healthcare and Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, professional therapy teams, and dedicated long-term staff. However, a recurring pattern of critical complaints highlights significant lapses in weekend staffing, slow response times to call lights, and occasional instances of neglect or unprofessional behavior by specific staff members. Prospective families should carefully weigh the strong positive reports of rehab outcomes against these serious concerns regarding consistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical therapy team
- Clean, well-maintained, and attractive facility
- Many long-term, dedicated staff members
- Compassionate care for long-term residents
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and evenings (mentioned by 4 reviewers)
- Unprofessional or unkind behavior by specific staff members (mentioned by 4 reviewers)
- Poor quality or inappropriate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 4-star CMS rating, what specific protocols do you have in place to ensure consistent staffing levels during weekend and evening hours?
- 2I noticed some feedback regarding call light response times; could you walk me through your facility’s process for prioritizing and tracking these requests to ensure residents receive timely assistance?
- 3Since medication management is a critical part of care, could you explain the oversight process your nursing team uses to ensure accuracy and safety for residents?
- 4I’ve heard great things about your physical therapy team; how do you integrate their rehabilitation programs into the daily routines of long-term residents?
- 5Regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to ensure they meet both nutritional needs and resident preferences?
- 6How does your leadership team foster a culture of kindness and professionalism among staff to ensure that every resident feels treated with dignity and respect?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses, CNAs, and Physical Therapists got to know Mom's idiosyncrasies and met her where she was, all the while encouraging her to improve.”
“My Mom has lived here for over five years. They take excellent personal care of her. She is always clean and dressed with care.”
“My husband has just been there a week and I have seen so much improvement everyone is so nice and helpful everyone goes out of their way to help the residents and make them feel comfortable”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of deficiencies across multiple care areas, with families filing at least one complaint that triggered an inspection regarding bladder and bowel care. The most recurring issues involve care planning and assessment, resident rights notifications, and facility safety requirements. While all deficiencies show correction dates, problems persist across surveys from 2021 to 2025, suggesting ongoing compliance challenges that families should discuss during visits.
Mar 13, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Meet other general requirements.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 1, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 22, 2021Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Surrey Place Healthcare and Rehabilitation
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 9
Ownership & Management
Owners
Surrey Place Snf Operations LLC
Owner · Organization
Davis, Alan
Owner
Mitchell, Joseph
Owner
Ch Summit Care Holdings LLC
Owner (parent company) · Organization
Seam NY 2020 Trust
Owner (parent company) · Organization
Sk Summit Care II Holdings LLC
Owner (parent company) · Organization
Summit Care Group II Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit surreyplacehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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