Heritage Park Health Center by Harborview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is frequently praised for helping patients regain strength, making it a potential option for short-term recovery. However, families must be aware of the significant, recurring reports of slow response times to call lights and poor communication. We strongly recommend visiting in person and asking how they handle call-light response times and family updates during off-hours.
Google Reviews
Google Reviews
96 reviews on Google“Heritage Park Health Center receives highly polarized feedback, with many families praising the rehabilitation therapy team for helping loved ones regain independence, while others report severe neglect and poor communication. Recurring complaints focus on long response times for call lights, inconsistent nursing care, and issues with cleanliness or lost personal belongings. Prospective families should weigh the strong physical therapy outcomes against the significant concerns regarding staffing levels and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm and attentive nursing/CNA staff (in specific cases)
- Clean and well-maintained facility
- Helpful administrative staff for admissions and Medicaid
Concerns
- Extremely slow response times to call lights (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 7 reviewers)
- Lost or stolen personal belongings (mentioned by 5 reviewers)
- Poor quality or inappropriate food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes or overnight hours?
- 3What specific protocols are in place to ensure medication management is consistent and that residents receive their prescriptions accurately and on time?
- 4Could you describe the dining experience, specifically how the facility manages meal quality and ensures dietary needs are met for every resident?
- 5What systems do you use to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 6How does the administrative team maintain open lines of communication with families, and what is the best way for us to reach a staff member if we have a quick question?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff have been exceptional. I’ve interacted with 3 nurses. A man, who was decent. Another young woman, just OK. The third, was not a nice woman. She is rude, told me how many patients she had (27) vs. the CNA’s (8).”
“My grandmother was a patient at Heritage Park following her hip replacement. The staff was helpful, warm, and considerate. They helped her stay motivated during her recovery and helped her regain her independence.”
“I pushed call button for help , aid will come always like 30 minutes or so or they would come turn off the call button and tell you they are busy and will come back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, resulting in recent deficiencies regarding resident rights including dignity and safe living conditions. The facility shows recurring issues across resident rights, emergency preparedness, and facility maintenance/safety systems spanning multiple surveys from 2020 to 2023. While all deficiencies have correction dates, the pattern of repeated problems in core care areas and recent complaint-triggered violations suggest ongoing operational challenges that families should carefully evaluate before choosing this facility.
Apr 9, 2026Routine4
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 15, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 19, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Meet other general requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Sep 16, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Oct 19, 2023
$4,475
Ownership & Operations
Who Operates This Facility
Heritage Park Health Center by Harborview
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit heritagehbrv.com
Medicare data downloads
Original nursing home datasets
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