Casa Mora Rehabilitation and Extended Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 111 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Worst in FLORIDA INSTITUTE FOR LONG-TERM CARE chain · $73,220 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the admissions team is highly praised for their helpfulness and professionalism, the clinical care on the floor is inconsistent. Families should conduct unannounced visits to observe the actual level of care and hygiene, and specifically ask about the facility's plan for managing complex medical needs and patient hygiene during weekends and holidays.
Google Reviews
Google Reviews
111 reviews on Google“Casa Mora Rehabilitation and Extended Care receives highly polarized feedback, with some families praising the admissions team and specific nursing staff for their dedication, while others report severe neglect and poor facility conditions. Critical concerns include reports of patient hygiene issues, slow response times, and inadequate care for complex medical needs. Families should be aware that while the facility is often commended for its intake process, the actual day-to-day care experience varies significantly.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Strong rehabilitation therapy team
- Responsive to emergency situations
- Welcoming atmosphere for visitors
Concerns
- Neglect and poor hygiene (e.g., pressure sores, failure to toilet) (mentioned by 6 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 5 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Language barriers affecting communication (mentioned by 2 reviewers)
- Facility maintenance issues (e.g., old building, cleanliness) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure consistent hygiene and skin integrity for residents who require assistance with mobility?
- 2How does the nursing team manage call light response times during shift changes to ensure residents receive timely support?
- 3I understand the facility has a strong rehab team; how do you coordinate that care with the daily dining experience to ensure residents are getting proper nutrition and meal temperatures?
- 4What steps are being taken to improve the variety and engagement of daily activities to ensure residents feel connected and active throughout the week?
- 5How do you facilitate clear communication between the nursing staff and families, especially when there are language barriers or complex medical updates to discuss?
- 6With the building being an older facility, what is your current plan for ongoing maintenance and cleanliness to ensure a comfortable living environment for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff that has cared for us has, for the most part, been amazing. We have a few exceptional nursing assistants who always go above and beyond.”
“My brother in law spent 9 months there... Sadly he was too weak for our family to take him back with us to Minnesota. While there in his possession he had a large amount of cash... Staff member Desiree was finally able to convince him turn the $1,000.00 of cash over to the business office safe for “safe” keeping.”
“My brother had been here for about 3 years and recently passed he was very happy here they took good care of him I never had to worry about him being safe or abused the staff knew him and understood his needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Casa Mora shows concerning patterns with families filing complaints leading to 7 deficiencies, including issues with abuse reporting and resident safety protocols. The facility has recurring problems across quality of care, medication management, and safety systems that persist across multiple surveys from 2021-2025. While all deficiencies show correction dates, the repeated nature of care quality issues and recent complaint-triggered violations warrant careful consideration during any visit.
Feb 7, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 11, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Feb 2, 2024Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Mar 24, 2022Routine4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 8, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 2, 2024
$73,220
Ownership & Operations
Who Operates This Facility
Casa Mora Rehabilitation and Extended Care
nonprofit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 18 (Worst)
Ownership & Management
Owners
Fi-Casa Mora, LLC
Owner · Organization
Florida Institute for Long Term Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit casamorarehabilitationandextendedcare.com
Medicare data downloads
Original nursing home datasets
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