Brookdale Carriage Club Providence
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and pond. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
While the independent living community offers a beautiful environment and strong social engagement, the skilled nursing and rehab units have significant, recurring issues with staffing and communication. If you are considering this facility, we strongly recommend visiting during off-hours to observe staff responsiveness and speaking directly with families of current nursing care residents regarding their daily care standards.
Google Reviews
Google Reviews
43 reviews on Google“Brookdale Carriage Club Providence presents a polarized experience, with some residents enjoying the beautiful grounds and social atmosphere while others report significant failures in care and communication. Families frequently cite concerns regarding understaffing, poor responsiveness from management, and inconsistent hygiene standards in the skilled nursing and rehab units.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and pond
- Active social calendar and community engagement
- Supportive and caring individual staff members
- Continuum of care options
Concerns
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication regarding medical status or emergencies (mentioned by 3 reviewers)
- Inconsistent hygiene and cleanliness in patient care (mentioned by 3 reviewers)
- Administrative and billing errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful grounds and pond here, what specific outdoor activities or social events are planned for residents to enjoy the property?
- 2How does your team ensure consistent communication with families regarding a resident's daily medical status or any sudden changes in health?
- 3With the current focus on improving patient care standards, what specific protocols are in place to ensure consistent hygiene and cleanliness in the residents' private rooms?
- 4Can you walk me through your process for medication management to ensure accuracy and timely administration for residents?
- 5How does the facility manage staffing levels during peak hours to ensure that residents receive prompt assistance when they use their call lights?
- 6What steps are being taken by the administrative team to streamline the billing process and ensure transparency for families?
Personalized based on this facility's data
Key Review Excerpts
“Caregivers would get aggressive with him, which is not what you do with someone with dementia. Twice they sent my dad to emergency rooms without letting me know at first.”
“Never ever put your parent in the rehab part of this facility my mother in law wore the same clothes for days soaked with urine and the wheelchair cover was also urine stained.”
“The entrance and curb appeal should be an embarrassment to management. There has been a light post on the ground when you drive into the property for months.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across three surveys, with families filing at least one complaint about resident rights violations. The main problem areas are fire safety systems, food service operations, and resident rights protections. While all issues have correction dates, the pattern of repeated fire safety and food handling violations across multiple surveys suggests ongoing challenges with maintaining consistent standards in these critical areas.
Apr 7, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 7, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 21, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 14, 2022Routine8
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Brookdale Carriage Club Providence
for profit
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 14
Ownership & Management
Owners
Bkd Fm Holding Company LLC
Owner · Organization
Brookdale Senior Living Communities INC
Owner · Organization
Brookdale Senior Living INC
Owner (parent company) · Organization
Febc-Alt Holdings INC
Owner (parent company) · Organization
Febc-Alt Investors LLC
Owner (parent company) · Organization
Kaestner, Henry
Owner (parent company)
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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