Sunrise of Cupertino
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility offers exceptional dining and a very high standard of frontline caregiver compassion. However, families should be prepared to advocate for themselves with upper management, as multiple reviewers have noted issues with administrative responsiveness and communication.
Google Reviews
Google Reviews
22 reviews on Google“Families can expect a clean, bright, and well-maintained facility with highly praised caregivers and exceptional dining options, including special brunches. While the frontline staff is frequently described as compassionate and attentive, there are significant concerns regarding unresponsive upper management and inconsistent administrative processes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- High-quality dining and culinary programs
- Clean and bright living environment
- Engaging social activities and programs
Concerns
- Unresponsive upper management (mentioned by 2 reviewers)
- Inconsistent administrative processes and training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members or details mentioned by the reviewer. For negative reviews, they use a professional, standardized template to move the conversation to a private email channel.
Questions for Your Tour
- 1We noticed you are very active in responding to feedback from families; how does the management team use that feedback to improve daily operations?
- 2The dining program seems like a highlight here, so could you tell us more about how much input residents have in the daily menus?
- 3With the bright and clean environment mentioned by many, how do you ensure the common areas stay engaging and vibrant for social activities?
- 4What is the specific protocol for communicating important updates or changes in care from the administration to the families?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying both the clinical staff and our family?
- 6How does the staff ensure that new team members are thoroughly trained on the specific care needs and preferences of each resident?
Personalized based on this facility's data
Key Review Excerpts
“The support staff and dining crew at Sunrise, always spend efforts to make my father comfortable and acknowledged as a person. I am very grateful to all of them. I’m extremely disappointed at upper management who is unresponsive and appears uncaring to residents family.”
“Our loved one has been in 3 different communities in the last 7 years and Sunrise of Cupertino is by far the best. The staff are attentive and the food is amazing. Chris the chef takes great care in everything he does and he puts on the best brunches ever!”
“This residence is poorly run from the top down. I visited my family member almost daily for over a year. I observed a lot. Poor hiring, understaffed, poorly trained, poor communications between families and med techs, between families care staff, between families care staff, it all seems to be ad hoc which makes training new hires difficult and the care given to residents very inconsistent.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 30, 2026OtherClean
FACILITY EVALUATION REPORT
Feb 23, 2026ComplaintClean
This report details an investigation into multiple allegations, including facility disrepair, poor food quality, and delayed response times. While several deficiencies were alleged, the investigation found no preponderance of evidence to prove that the violations occurred, resulting in all allegations being deemed UNSUBSTANTIATED.
Sep 4, 2025InspectionClean
The unannounced annual inspection was conducted on 09/04/2025. The LPA observed the facility kitchen, medication storage, and emergency procedures, noting that the facility is generally well-maintained. Crucially, the report explicitly states that no citations were issued during the visit.
Jul 22, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 20, 2025OtherClean
This was a follow-up case management visit concerning allegations of sexual abuse by staff (S1) to resident (R1). The investigation confirmed the abuse through witness statements and surveillance footage. One Type A deficiency was cited regarding the staff member's conduct, which poses an immediate risk to residents.
Jan 2, 2025ComplaintClean
This report details a complaint investigation conducted on 01/02/2025 regarding an allegation of a facility lack of supervision. Based on the review of records and interviews, the department determined that the allegation was unfounded, as the resident in question was not found on the facility roster and staff confirmed they did not reside there. No deficiencies were cited under the California Code of Regulations, Title 22.
Nov 12, 2024OtherClean
The facility was visited unannounced for a Case Management review. The purpose of the visit was to hand deliver an immediate exclusion letter for a staff member. The report explicitly states that no deficiencies were cited per California Code of Regulations, Title 22.
Nov 8, 2024OtherClean
The facility underwent an unannounced Case Management - Incident visit to follow up on a Department of Social Services (SOC341) report regarding an alleged sexual abuse incident. The visit involved interviewing two staff members and obtaining various documents, and the case management process will remain pending further investigation.
Ownership & Operations
Who Operates This Facility
Sunrise of Cupertino Opco & Sunrise Senior Living
TAYEBEH, TINA BAGHERI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
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