Creekside Post-Acute
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 120 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly for those needing intensive PT or OT services. However, if your loved one requires long-term care, you must closely monitor their oral hygiene and ensure that all medication changes are being communicated clearly to you, as multiple families have reported lapses in these areas.
Google Reviews
Google Reviews
120 reviews on Google“Families considering Creekside Post-Acute can expect highly praised rehabilitation services and a dedicated therapy team that excels in post-stroke and post-surgery recovery. While many reviewers laud the compassionate nursing and administrative staff, there are serious, recurring allegations regarding neglectful hygiene care, medication management errors, and difficulty communicating with doctors.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Efficient and helpful case management/admissions
- Clean and well-maintained rehabilitation areas
Concerns
- Neglect of oral hygiene and basic care (mentioned by 3 reviewers)
- Difficulty communicating with physicians/doctors (mentioned by 2 reviewers)
- Issues with patient safety and falls (mentioned by 2 reviewers)
- Language barriers for non-English speaking residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, often addressing specific staff members and family members by name. For lower-rated reviews, the owner uses a consistent strategy of inviting direct communication with the administrator via a specific phone number.
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to a resident's specific recovery goals?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently every day?
- 3How does the nursing staff ensure that basic daily care, like oral hygiene and grooming, is prioritized for every resident?
- 4Can you tell me about your process for communicating updates from physicians to the family, especially if there are changes in a resident's care plan?
- 5What steps are taken to prevent falls and ensure resident safety, particularly during the night or during transitions?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT/ST team works seamlessly together to optimize the patient therapy sessions, ensuring progress and safety.”
“Emil was especially good, proactively working with the VA to extend my uncle’s benefits.”
“My partner has problems getting ahold of anyone there for assistance, I have told his ‘health care team’ that he wants to go back on Parkinson’s rx for last 2 months, NOTHING.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports leading to 18 deficiencies, signaling ongoing concerns about care quality, safety hazards, and infection control. The facility shows recurring problems with medication management, accident prevention, and infection control that have persisted across multiple years and surveys. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests systemic challenges in maintaining consistent standards.
Sep 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 5, 2024Routine24
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 8, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 18, 2024
$20,248
Ownership & Operations
Who Operates This Facility
Creekside Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit creeksideskillednursing.com
Medicare data downloads
Original nursing home datasets
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