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Assisted Living

Sunrise at Pinehurst

Families consistently rate this highly — reviewers highlight warm, compassionate, and long-tenured staff. Schedule a visit to confirm the fit.

5195 W Quincy Ave, Southwest · Denver, CO 80236108 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.5/5

based on 77 Google reviews

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Sunrise at Pinehurst Assisted Living in Denver, CO — Street View
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What this means for your family

Sunrise at Pinehurst is highly regarded for its warm, stable staff and engaging activities, making it an excellent choice for residents who are relatively independent. However, families of residents requiring high-acuity, hands-on medical care should be cautious; please specifically ask about staffing ratios for your loved one's level of care and monitor hygiene and response times during your visits.

Google Reviews

Google Reviews

77 reviews on Google
Sunrise at Pinehurst is widely praised for its compassionate, long-tenured staff and a warm, home-like atmosphere that many families find comforting. While the majority of reviews highlight excellent care and strong management, a subset of families reports significant concerns regarding inconsistent staffing levels and neglect for residents requiring higher levels of acute or hands-on care.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean7.0Activities9.0Meds6.0Memory7.0Comms8.0Value5.0

Strengths

  • Warm, compassionate, and long-tenured staff
  • Clean, well-maintained, and home-like environment
  • Strong, proactive management team
  • Effective activities and social engagement programs

Concerns

  • Inconsistent care and neglect for residents with high needs (mentioned by 3 reviewers)
  • Slow response times for call buttons and assistance (mentioned by 2 reviewers)
  • Hygiene and cleanliness issues in memory care units (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'18(3)'20(1)'22(3)'24(23)'26(4)

Distribution · 86 analyzed

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7

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to continuously improve your care standards?
  • 2With your focus on social engagement, what are some of the most popular activities that help residents build friendships here at Pinehurst?
  • 3For residents who require a higher level of daily assistance, what specific protocols do you have in place to ensure they receive consistent, timely support throughout the day and night?
  • 4How does your team manage call button response times to ensure that residents feel heard and supported whenever they need immediate help?
  • 5I understand you have a dedicated memory care unit; could you walk me through your specific cleaning and hygiene routines for those areas to ensure a comfortable environment for residents?
  • 6Given the long tenure of many of your staff members, how do they work together to maintain that warm, home-like atmosphere that so many families appreciate?

Personalized based on this facility's data


Key Review Excerpts

The staff at Sunrise at Pinehurst have been the most patient, competent and caring staff in the care of my own family member. They keep me posted on care matters and needs because I am unable to be physically present to monitor them myself.

Long-term resident's family · 2023★★★★★

Her caregivers treat her (and I) with respect and dignity regardless of her mood and condition. They are quite simply an amazing team and we are so grateful for them.

Memory care family member · 2024★★★★★

Sunrise is a nice facility for residents who are independent or require very minimal other care. Response time is long if your loved one is a fall risk. Sometimes caregivers are NO shows.

Family member · 2024☆☆☆☆
Source: 77 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

4total
3deficiencies
Feb 17, 2026Complaint
N/A0000, 0732, 0734 and 4 more

A relicensure survey with complaints #CO40625, #CO41505, and #CO41552 was completed on 2/18/26. Deficiencies were cited. Based on observations and interviews, the residence failed to have a locked medication cart to store medications when unattended by qualified medication administration persons (QMAP) or other licensed staff, affecting 13 current residents residing in a secured environment. (Cross-reference U1542)Findings include:1. ObservationsOn 2/17/26 at 9:10 a.m., a medication cart, located in a secured environment, was observed unlocked and unattended while residents wandered the halls. Residence staff were not observed near the medication cart.On 2/18/26 at approximat.. Based on record review and interview, the residence failed to ensure the qualified medication administration person (QMAP) supervisor conducted a competency assessment with direct observation of all medication administration tasks that the QMAP will be assigned to perform, before the initial assignment for four of eight sample staff (#1, #4, #5, #8) who were scheduled as QMAPs for 17 of 31 days in January 2026, affecting 60 current residents. (Cross-reference U1568 and U1632)Findings Include:1. Residence PolicyAn undated residence Medication Administration/Assistance Tr.. Based on record review and interview, the residence failed to ensure there was at least one staff member on-site at all times with current cardiopulmonary resuscitation (CPR) and obstructed airway techniques certification from a nationally recognized organization, affecting 60 current residents.Findings include:The residence' s February 2026 schedule revealed the following shifts did not have at least one staff member onsite who had current CPR certification and obstructed airway techniques from a nationally recognized organization: 2/6-2/7, 2/12, 2/19-2/20, and 2/22/26.. Based on record review and interview, the residence failed to ensure there was at least one staff member on-site at all times with current certification in first aid from a nationally recognized organization, affecting 60 current residents.Findings include:Review of the residence' s February 2026 schedule revealed the following shifts did not have at least one staff member onsite who had current certification in first aid from a nationally recognized organization: 2/6-2/7, 2/12, 2/19-2/20, and 2/26/26. On 2/18/26 at approximately 10:58 a.m., the resident care coordinator ack.. Based on record review and interviews, the residence failed to comply with authorized practitioner orders associated with medication administration, affecting two of eight sample residents (#3, #6), and one former resident (#8). (Cross-reference U1542)Specifically, the residence failed to comply with authorized practitioner orders to administer Torsemide, a diuretic. The residence was directed to administer Torsemide 40 mg every morning to Former Resident #8; however, the January 2026 medication administration record (MAR) revealed that the residence failed to adminis.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The residence was advised that it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.29 All prescribed and PRN medications shall be listed and recorded on a medication administration record(MAR) which contains the name and date of birth of the resident, the resident ' s room location, any known allergies, and the name and telephone number of the resident ' s authorized practitioner.(..

May 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 15, 2023Follow-up
N/A0000 & 9999

A revisit survey was completed on 8/15/23 for all previous deficiencies cited on 1/13/23. The agency is in compliance with all regulations surveyed. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jan 13, 2023Other
N/A0000, 0736, 0910 and 2 more

9999THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 2.2.10.5 The licensee shall provide, upon request, access to or copies of the following to the Department for the performance of its regulatory oversight responsibilities: (A) Individual client records. (B) Reports and information required by the Department including but not limited to, staffing reports, census data, statistical information, and other records, as determined by the Department. A relicensure survey was completed on 1/13/23. Deficiencies were cited. A change of ownership occurred on 1/16/2020. Based on observation and interview, the residence failed to ensure rooms occupied by smokers had fire resistant wastebaskets, affecting two of two residents who smoked cigarettes (#4, #5).Findings include: On 1/13/23 at approximately 4:00 p.m., an environmental tour of resident #4 and #5' s rooms revealed the waste baskets in the residents' rooms were not fire resistant. Both of these room had a small white plastic wastebasket.On 1/13/23 at 4:00 p.m., Resident #4 stated he was aware of the smoking area and stated he only smoked in the designated location. On 1/13/23 at approximately 4:20 p.m., Resident #5 stated she only smoked outdoors in the designated smoking area. On 1/13/23 at approximately 5:00 p.m., the resident care director confirmed Resident #4 and #5 smoked. The resident .. Based on observation, record review, and interview, the residence failed to ensure a list of all staff who had current certification in first aid and/or cardiopulmonary resuscitation (CPR) was placed in a visible location, affecting 54 current residents. Findings include:1. ObservationOn 1/13/23, during the onsite visit, a list of staff members that were certified in first aid and CPR was not posted in a visible location within the building.2. Record ReviewReview of staffs' personnel files revealed Staff #1-#3 were certified in CPR and first aid on 4/28/22, 1/4/23, and 4/27/21 respectively.3. InterviewOn 1/13/23 at 12:30 p.m., the resident care director confirmed that a list of first aid/CPR certified staff was not posted anywhere in the residence. The resident care director stated that she was unaware tha.. Based on record review and interview, the residence failed to ensure the resident roster contained a residence diagram that showed room locations, affecting 54 residents.Findings include:On 1/13/23 at approximately 9:00 a.m., the resident care director was asked to provide a copy of the current resident roster. On 1/13/23 at approximately 11:00 a.m., the resident care director provided an updated resident roster and an emergency contact list.On 1/13/23 at approximately 11:00 a.m., the resident care director stated that she had provided the current resident roster. She stated the residence did not have a diagram that showed room locations. The resident care director stated she was unaware the roster was required to contain a residence diagram.

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References & Resources

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