Sunrise Assisted Living of Bloomfield Hills
Limited public data on Sunrise Assisted Living of Bloomfield Hills. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 38 Google reviews
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What this means for your family
This facility benefits from strong, hands-on leadership from the director, which many families find reassuring. However, because multiple reviewers have raised concerns about medication management and the use of temporary agency staff in the memory care unit, we strongly recommend that you ask for a detailed plan on how they ensure continuity of care and timely medication administration for your loved one.
Google Reviews
Google Reviews
38 reviews on Google“Sunrise Assisted Living of Bloomfield Hills receives high praise for its compassionate care staff and the leadership of its director, Vera, who is frequently cited as a key reason for residents' positive experiences. However, the facility faces recurring, serious criticisms regarding inconsistent care, particularly in the memory care unit, with reports of medication delays, poor communication, and reliance on temporary agency staff. Families should weigh the strong, personalized care provided by core staff against these significant concerns regarding operational oversight and staffing stability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, dedicated care staff
- Strong, visible leadership from the Director
- Beautiful, well-maintained facility
- Engaging activities and social programming
Concerns
- Inconsistent care and neglect in memory care (mentioned by 4 reviewers)
- Medication management and distribution delays (mentioned by 2 reviewers)
- Reliance on temporary agency staff (mentioned by 2 reviewers)
- Unprofessional or dismissive management/leadership (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2Given that you have a large community of 132 residents, how do you ensure consistent, personalized care for those in the memory care neighborhood?
- 3What steps are you taking to maintain a stable, permanent care team and minimize the reliance on outside agency staff?
- 4Could you walk me through your current process for medication management and how you ensure timely distribution for residents?
- 5With such a strong focus on social programming, what are some of the most popular activities that help residents build connections within the community?
- 6How does your leadership team stay visible and accessible to families to ensure that any concerns are addressed promptly and professionally?
Personalized based on this facility's data
Key Review Excerpts
“The warmth starts from the top. The Director Vera is amazing. She is very present and cares about residents and their families.”
“Sunrise has a wonderful staff of directly-employed people. However, it still relies too heavily on agency fill-ins to provide adequate caregiver services to its Memory Care residents.”
“Absolutely disturbing experience at this facility, the care my 85 year old mother received was Appalling , with having cancer and severe pain her meds were not distributed in the scheduled timeframe.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has had serious safety incidents, including a resident suffering severe internal burns from ingesting detergent and multiple medication management errors. While a recent investigation into neglect allegations was cleared, the history shows significant concerns regarding resident safety and medication security.
Jan 15, 2026ComplaintCleanReport
No deficiencies found during this inspection.
May 20, 2024Complaint
Suspected poisoning of Resident A via ingestion of dish detergent; resident suffered burns to mouth, esophagus, and airway.
Feb 7, 2024Complaint
Old narcotics were not disposed of.
Medication errors, lack of medication records, expired medications left on the cart, and medication cart keys left unsecured.
Ownership & Operations
Who Operates This Facility
Welltower Opco Group LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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