Fairmont Senior Living of Farmington Hills
Families consistently rate this highly — reviewers highlight warm, attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility offers a very warm, clean, and engaging environment with a highly praised nursing staff, making it a strong contender for daily care. However, families should be aware of potential administrative hurdles; ensure you have direct contact information for floor staff or nurses, as the executive leadership has been noted for poor responsiveness to concerns.
Google Reviews
Google Reviews
23 reviews on Google“Fairmont Senior Living of Farmington Hills (formerly Sunrise) generally receives high praise for its warm, attentive nursing staff and clean, home-like environment. However, families have reported significant concerns regarding administrative responsiveness, specifically noting that the executive director is often unavailable and fails to return calls or emails. While many residents enjoy the activities and care, some families have expressed dissatisfaction with food quality and management consistency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Clean, well-maintained, and home-like facility
- Engaging activities and outings for residents
- Strong support for families during the transition process
Concerns
- Executive leadership unresponsive to calls and emails (mentioned by 2 reviewers)
- Inconsistent quality and dietary adherence regarding food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since you have a robust calendar of outings and activities, how do you ensure that residents with varying mobility levels are able to participate fully?
- 2Could you walk us through the best way to stay in touch with the administrative team, and how you typically handle follow-up communication regarding resident care?
- 3We understand that dietary needs can be complex; how do you manage specific nutritional requirements and ensure that meals are consistently prepared to those standards?
- 4Given the warm and home-like environment you've created, what is the protocol for family members to stay updated on their loved one's daily wellness and health status?
- 5In the event of a medical concern or emergency, what is the process for notifying family members and coordinating with local medical providers?
- 6How does your team work with families during the initial transition period to ensure our loved one feels comfortable and integrated into the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff, to a person, has bent over backwards to make her feel comfortable, secure and cared for. They greet me like family when I walk through the front door.”
“The facility is attractive and well maintained and the staff is responsive to resident and family needs. The in house nursing staff and contract health care professionals (docs, PTs, podiatrist, RNs) have taken excellent care of my mother.”
“I called the executive director for DAYS and left messages, and she never returned a phone call. Very unprofessional of her.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety and care, including an incident where a resident's catheter was tied in a knot and allegations of inadequate wound care and supervision. While some reports show substantial compliance, the facility has faced investigations into resident neglect and improper staff background check procedures.
Nov 25, 2024Routine
Failure to comply with criminal history check procedures for employees/applicants.
Nov 7, 2023RoutineCleanReport
No deficiencies found during this inspection.
May 19, 2023Complaint
Failure to provide adequate supervision/protection; resident's catheter was found tied in a knot, preventing urine output.
Feb 27, 2023Complaint
Allegation that Resident A received inadequate care (multiple bedsores, improper rotation, and lack of necessary equipment/dietary care).
Ownership & Operations
Who Operates This Facility
Farmington Operations LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit fairmontseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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