Sunnyvale Post-Acute Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (28 vs median 13.0)
- High RN turnover (60%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should closely monitor nighttime care and medication schedules, as multiple reviewers have noted delays in responsiveness and medication delivery during the night shift.
Google Reviews
Google Reviews
88 reviews on Google“Families considering Sunnyvale Post-Acute Center will find a facility highly praised for its exceptional physical and occupational therapy teams and a clean, well-maintained environment. While many reviewers laud the compassionate nursing staff, there are significant, recurring reports of poor responsiveness from night staff and issues with medication timing. The facility appears to have undergone recent management changes that have notably improved the overall experience for many long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean and well-maintained facility
- Compassionate and skilled nursing staff
- Effective admissions and social services guidance
Concerns
- Slow response times from night shift staff (mentioned by 3 reviewers)
- Inconsistent medication administration timing (mentioned by 2 reviewers)
- Issues with food quality and dietary accuracy (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
The owner provides personalized, empathetic responses that frequently use the reviewer's name and acknowledge specific staff members or details. For negative reviews, the administrator proactively offers direct contact information and invites further discussion to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do the physical and occupational therapists work with residents to help them stay active?
- 2Could you tell us a bit about the dining experience and how you ensure dietary needs and meal timing are accurately managed for each resident?
- 3What is the process for managing medication administration, and how do you ensure everything is delivered consistently throughout the day?
- 4How does the nursing team handle medical needs or emergencies during the overnight hours?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6We noticed you are very involved in the admissions process; how does your social services team help families transition a loved one into the facility?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy team was exceptional. They provided”
“The place is always clean, from the resident rooms to the common areas and hallways, which makes a big difference and gives peace of mind.”
“The therapy team helped me get back on my feet and were very patient with me. The facility is very clean and odor free.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunnyvale Post-Acute Center has a concerning pattern of family-filed complaint reports across multiple years, with recent issues in abuse reporting and safety hazards. The facility shows recurring problems in resident rights, medication management, and infection control that persist across multiple surveys. While all deficiencies show correction dates, the repeated nature of issues in core care areas and ongoing complaint activity suggest families should carefully evaluate this facility's ability to maintain consistent quality standards.
Sep 11, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 18, 2024Routine31
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Sunnyvale Post-Acute Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 186 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit sunnyvalepostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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