Sunnyvale Gardens Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 70 Google reviews

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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab results are frequently described as miraculous. However, if your loved one requires strict, time-sensitive pain management, you should closely monitor medication schedules, as multiple families have reported delays during weekend shifts.
Google Reviews
Google Reviews
70 reviews on Google“Families considering Sunnyvale Gardens Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a clean, bright environment. While many recent reviews highlight professional nursing and compassionate care, there are recurring historical concerns regarding medication delays and inadequate staffing during weekends or after-hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional PT and OT rehabilitation services
- Clean and well-maintained facility with beautiful gardens
- Compassionate and professional nursing staff
- Approachable and communicative management
Concerns
- Delays in medication administration and pain management (mentioned by 3 reviewers)
- Inadequate staffing or slow response times during weekends/after-hours (mentioned by 2 reviewers)
- Difficulty reaching the facility by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner relies heavily on a rotating set of canned templates and repetitive phrases to respond to positive reviews. While they occasionally personalize responses when specific staff names are mentioned, the vast majority of replies are copy-pasted fragments.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy services here; how often do residents typically participate in those sessions?
- 2Since we know the gardens are a beautiful feature of the facility, what kind of outdoor activities or social gatherings are held there for the residents?
- 3How does the nursing team ensure that medication and pain management schedules are strictly followed, especially during the evening or overnight shifts?
- 4What is the protocol for managing medical emergencies or urgent care needs during the weekends and after-hours?
- 5We noticed the management team is very engaged with feedback; what is the best way for our family to stay in regular, easy contact with the staff regarding updates?
- 6With the recent focus on improving health inspection standards, what specific steps is the facility taking to address recent state violations and improve care quality?
Personalized based on this facility's data
Key Review Excerpts
“My brother was admitted... for rehab from a stroke. He was bed ridden, unable to get out of bed, paralysed on his left arm & legs, severe wound on his left calf, with bed sores & very weak. During his 7-weeks stay there, he recovered miraculously, he was walking on his own using a cane, wounds all clear & he was discharged to his home where he was mostly independent.”
“The food is excellent and the nursing staff is certified, capable and compassionate. Above and beyond these standards are the Physical and Occupational Therapist. They are excellent and they are the reason I am staying here beyond my insurance coverage”
“Horrible horrible care! Entered facility to provide hospice care. They were unable to keep up with pain management. No dr or head nurse available on weekend to manage doses”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints triggering inspections about safety issues. Repeated problems include preventing accidents and ensuring resident safety, medication management errors, and care planning failures. While the facility corrects deficiencies when cited, the same safety and medication issues persist across multiple years, suggesting ongoing challenges with maintaining consistent quality standards.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2024Routine28
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nov 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 15, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 18, 2024
$43,176
Payment Denial
Jun 13, 2024
25-day denial
Ownership & Operations
Who Operates This Facility
Sunnyvale Gardens Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 105 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit sunnyvalegardenspa.com
Medicare data downloads
Original nursing home datasets
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