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Nursing HomeMedicaid

Sunnyvale Gardens Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1150 Tilton Drive, Sunnyvale West · Sunnyvale, CA 94087140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 70 Google reviews

5
4
3
2
1
Sunnyvale Gardens Post Acute Nursing Home in Sunnyvale, CA — Street View
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What this means for your family

This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab results are frequently described as miraculous. However, if your loved one requires strict, time-sensitive pain management, you should closely monitor medication schedules, as multiple families have reported delays during weekend shifts.

Google Reviews

Google Reviews

70 reviews on Google
Families considering Sunnyvale Gardens Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a clean, bright environment. While many recent reviews highlight professional nursing and compassionate care, there are recurring historical concerns regarding medication delays and inadequate staffing during weekends or after-hours.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Exceptional PT and OT rehabilitation services
  • Clean and well-maintained facility with beautiful gardens
  • Compassionate and professional nursing staff
  • Approachable and communicative management

Concerns

  • Delays in medication administration and pain management (mentioned by 3 reviewers)
  • Inadequate staffing or slow response times during weekends/after-hours (mentioned by 2 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(3)'22(2)'24(27)'26(4)

Distribution · 73 analyzed

5
47
4
8
3
1
2
1
1
16
10 reviews posted between Aug 27, 2024Aug 28, 2024 · 10 were 5-star

How They Respond to Reviews

93%response rate
Generic

The owner relies heavily on a rotating set of canned templates and repetitive phrases to respond to positive reviews. While they occasionally personalize responses when specific staff names are mentioned, the vast majority of replies are copy-pasted fragments.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy services here; how often do residents typically participate in those sessions?
  • 2Since we know the gardens are a beautiful feature of the facility, what kind of outdoor activities or social gatherings are held there for the residents?
  • 3How does the nursing team ensure that medication and pain management schedules are strictly followed, especially during the evening or overnight shifts?
  • 4What is the protocol for managing medical emergencies or urgent care needs during the weekends and after-hours?
  • 5We noticed the management team is very engaged with feedback; what is the best way for our family to stay in regular, easy contact with the staff regarding updates?
  • 6With the recent focus on improving health inspection standards, what specific steps is the facility taking to address recent state violations and improve care quality?

Personalized based on this facility's data


Key Review Excerpts

My brother was admitted... for rehab from a stroke. He was bed ridden, unable to get out of bed, paralysed on his left arm & legs, severe wound on his left calf, with bed sores & very weak. During his 7-weeks stay there, he recovered miraculously, he was walking on his own using a cane, wounds all clear & he was discharged to his home where he was mostly independent.

Rehab patient's family · 2025★★★★★

The food is excellent and the nursing staff is certified, capable and compassionate. Above and beyond these standards are the Physical and Occupational Therapist. They are excellent and they are the reason I am staying here beyond my insurance coverage

Rehab patient · 2025★★★★★

Horrible horrible care! Entered facility to provide hospice care. They were unable to keep up with pain management. No dr or head nurse available on weekend to manage doses

Hospice care family member · 2024☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

17

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.5%
CA
13.7%
Santa clara
9.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.4%
CA
11.6%
Santa clara
10.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.4%
CA
10.7%
Santa clara
13.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
CA
10.5%
Santa clara
11.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
CA
7.0%
Santa clara
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
CA
10.4%
Santa clara
9.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Santa clara
96.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Santa clara
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Above state avg (15.4)
7 complaint-triggered
$43,176 in fines

This facility has concerning patterns with families filing multiple complaints triggering inspections about safety issues. Repeated problems include preventing accidents and ensuring resident safety, medication management errors, and care planning failures. While the facility corrects deficiencies when cited, the same safety and medication issues persist across multiple years, suggesting ongoing challenges with maintaining consistent quality standards.

Mar 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 27, 2024Complaint
1
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 18, 2024Routine
28
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Nov 18, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 15, 2024Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jun 13, 2024Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Nov 18, 2024

$43,176

Payment Denial

Jun 13, 2024

25-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunnyvale Gardens Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 105 of 260

Ownership & Management

Key personnel

Truist Bank5% or Greater Mortgage InterestApt, FrederickManaging Control - Governing BodyJergensen, JoshuaManaging Control - Governing BodyMitchell, JohnManaging Control - Governing BodyApt, FrederickManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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