Mountain View Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 296 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is widely considered one of the best in the area. However, families should remain vigilant regarding medication administration and call light response times, as these have been recurring points of failure in recent reviews.
Google Reviews
Google Reviews
296 reviews on Google“Mountain View Healthcare Center is highly regarded for its exceptional physical and occupational therapy programs and its clean, welcoming environment featuring a beautiful courtyard. While many families praise the compassionate nursing staff and successful rehabilitation outcomes, some reviewers have reported serious concerns regarding medication delays, slow response times to call lights, and instances of staff rudeness.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Beautiful courtyard and garden area
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Staff rudeness or unprofessional behavior (mentioned by 3 reviewers)
- Medication management delays (mentioned by 2 reviewers)
- Inconsistent staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific staff members and patient details mentioned in reviews. They demonstrate high empathy in sensitive situations, such as bereavement, and actively seek feedback to improve service.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and physical therapy programs here; can you tell us more about how those services are integrated into a resident's daily routine?
- 2The courtyard and garden area look lovely; how often are residents encouraged to spend time outdoors in those spaces?
- 3How does the nursing team ensure that medication is administered accurately and on schedule throughout the day?
- 4What steps does the facility take to ensure staff are able to respond quickly to call lights, especially during busy shifts?
- 5Could you describe the process for managing medical emergencies or changes in a resident's condition after hours?
- 6We'd love to hear more about the dining experience and how much input residents have regarding their meal options and nutrition.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is outstanding and understood my mother's fears, they helped her build confidence in herself and after a month of hard and hard work, she was able to come home safely.”
“The facility is clean and well maintained. Our experience has been wonderful. The care given to our family member has been top notch.”
“They didn't get my medicine for 2 days. I suffered in pain so badly. I was forced to go to ER at El Camino Hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 24 complaints triggering federal inspections, reflecting ongoing issues with resident rights, care planning, and medication management. Most problematic are recurring deficiencies in inappropriate resident discharges, failure to notify families of incidents, and substandard care planning that appear across multiple years. While the facility reports correcting each violation, the persistent complaint pattern and repeated issues in core care areas suggest systemic problems that warrant careful evaluation during any visit.
Jan 23, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jul 8, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 23, 2025Routine34
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Sep 3, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Jun 4, 2024
$54,912
Ownership & Operations
Who Operates This Facility
Mountain View Healthcare Center
for profit
Chain Affiliation
Spyglass Healthcare
8 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 7
Ownership & Management
Owners
Spyglass Healthcare LLC
Owner · Organization
Brandi, Robert
Owner (parent company)
Mccormack, Ryan
Owner (parent company)
Mccormack, Shane
Owner (parent company)
O'shea, Brady
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
296 reviews from families & visitors
Official Website
Visit mvhealthcare.com
Medicare data downloads
Original nursing home datasets
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