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Nursing HomeMedicaid

Mountain View Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2530 Solace Place, Cuesta Park · Mountain View, CA 94040129 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 296 Google reviews

5
4
3
2
1
Mountain View Healthcare Center Nursing Home in Mountain View, CA — Street View
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What this means for your family

This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is widely considered one of the best in the area. However, families should remain vigilant regarding medication administration and call light response times, as these have been recurring points of failure in recent reviews.

Google Reviews

Google Reviews

296 reviews on Google
Mountain View Healthcare Center is highly regarded for its exceptional physical and occupational therapy programs and its clean, welcoming environment featuring a beautiful courtyard. While many families praise the compassionate nursing staff and successful rehabilitation outcomes, some reviewers have reported serious concerns regarding medication delays, slow response times to call lights, and instances of staff rudeness.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities8.0Meds2.0MemoryN/AComms6.0ValueN/A

Strengths

  • Excellent rehabilitation and physical therapy
  • Clean and well-maintained facility
  • Compassionate and professional nursing staff
  • Beautiful courtyard and garden area

Concerns

  • Slow response times to call lights (mentioned by 3 reviewers)
  • Staff rudeness or unprofessional behavior (mentioned by 3 reviewers)
  • Medication management delays (mentioned by 2 reviewers)
  • Inconsistent staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42023(34)4.82024(82)4.42025(77)4.52026(18)

Distribution · 211 analyzed

5
182
4
6
3
2
2
1
1
20
56 reviews posted between Mar 10, 2024Mar 14, 2024 · 55 were 5-star
12 reviews posted between Apr 14, 2025Apr 19, 2025 · 12 were 5-star
11 reviews posted between Dec 12, 2023Dec 13, 2023 · 11 were 5-star

How They Respond to Reviews

20%response rate
Good

The owner provides personalized responses that acknowledge specific staff members and patient details mentioned in reviews. They demonstrate high empathy in sensitive situations, such as bereavement, and actively seek feedback to improve service.

Questions for Your Tour

  • 1We've heard wonderful things about the rehabilitation and physical therapy programs here; can you tell us more about how those services are integrated into a resident's daily routine?
  • 2The courtyard and garden area look lovely; how often are residents encouraged to spend time outdoors in those spaces?
  • 3How does the nursing team ensure that medication is administered accurately and on schedule throughout the day?
  • 4What steps does the facility take to ensure staff are able to respond quickly to call lights, especially during busy shifts?
  • 5Could you describe the process for managing medical emergencies or changes in a resident's condition after hours?
  • 6We'd love to hear more about the dining experience and how much input residents have regarding their meal options and nutrition.

Personalized based on this facility's data


Key Review Excerpts

The therapy team is outstanding and understood my mother's fears, they helped her build confidence in herself and after a month of hard and hard work, she was able to come home safely.

Rehab patient's family · 2025★★★★★

The facility is clean and well maintained. Our experience has been wonderful. The care given to our family member has been top notch.

Long-term resident's family · 2026★★★★★

They didn't get my medicine for 2 days. I suffered in pain so badly. I was forced to go to ER at El Camino Hospital.

Patient · 2025☆☆☆☆
Source: 296 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
19.5%
CA
13.7%
Santa clara
9.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.3%
CA
10.5%
Santa clara
11.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
CA
10.4%
Santa clara
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Santa clara
99.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.5%
Mixed vs Avgs
Here
10.5%
US
12.1%
CA
7.0%
Santa clara
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.9%
Mixed vs Avgs
Here
15.9%
US
19.4%
CA
10.7%
Santa clara
13.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
79.7%
CA
93.2%
Santa clara
97.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
CA
94.2%
Santa clara
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
1penalties
Well above state avg (15.4)
21 complaint-triggered
$54,912 in fines

This facility shows concerning patterns with families filing 24 complaints triggering federal inspections, reflecting ongoing issues with resident rights, care planning, and medication management. Most problematic are recurring deficiencies in inappropriate resident discharges, failure to notify families of incidents, and substandard care planning that appear across multiple years. While the facility reports correcting each violation, the persistent complaint pattern and repeated issues in core care areas suggest systemic problems that warrant careful evaluation during any visit.

Jan 23, 2026Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 4, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Jul 8, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

May 28, 2025Complaint
2
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 23, 2025Routine
34
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

Sep 3, 2024Complaint
1
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Federal Penalties

Fine

Jun 4, 2024

$54,912

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mountain View Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Spyglass Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 3.1/5 · Rank 3 of 7

Ownership & Management

Owners

Spyglass Healthcare LLC

Owner · Organization

50%

Brandi, Robert

Owner (parent company)

Mccormack, Ryan

Owner (parent company)

Mccormack, Shane

Owner (parent company)

O'shea, Brady

Owner (parent company)

Key personnel

Brandi, RobertManaging Control - Governing BodyMccormack, RyanManaging Control - Governing BodyBak, AbrahamOfficer / DirectorBak, AbrahamManagerBautista, MaryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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