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Nursing HomeMedicaid

Sunny Vista Living Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2445 E Cache La Poudre St, East Colorado Springs · Colorado Springs, CO 80909116 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 77 Google reviews

5
4
3
2
1
Sunny Vista Living Center Nursing Home in Colorado Springs, CO — Street View
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What this means for your family

Sunny Vista offers a modern environment and highly effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, given the recurring reports of understaffing and slow response times, we strongly advise families to visit frequently and monitor the quality of daily care, especially for residents requiring significant assistance.

Google Reviews

Google Reviews

77 reviews on Google
Sunny Vista Living Center receives highly polarized feedback, with many families praising the facility's modern, hotel-like atmosphere and effective rehabilitation programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times for basic assistance, and instances of neglect that have led to hospitalizations. Families considering this facility should be aware that experiences appear to vary drastically based on staffing levels and individual care needs.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities8.0Meds3.0Memory5.0Comms4.0Value3.0

Strengths

  • Modern, clean, and well-maintained facility
  • Effective physical and occupational therapy programs
  • Friendly and professional administrative and admissions staff
  • Engaging activities and social events

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Neglect of basic hygiene and sanitary conditions (mentioned by 6 reviewers)
  • Poor communication with families regarding medical status (mentioned by 4 reviewers)
  • Inadequate monitoring of fall risks and dietary intake (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(10)'21(3)'23(14)'25(2)'26(1)

Distribution · 64 analyzed

5
39
4
4
3
1
2
0
1
20

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident hygiene needs are met consistently?
  • 2I noticed your team is active in responding to feedback online; how do you currently manage communication with families when there is a change in a resident's medical status or health condition?
  • 3With the facility’s focus on physical and occupational therapy, how do you integrate these programs into the daily routines of residents to ensure they stay active?
  • 4Can you walk me through your specific monitoring process for residents identified as high fall risks, especially during times when staffing ratios are lower?
  • 5How does your nursing team coordinate with dietary staff to ensure that residents are receiving adequate nutrition and that their specific intake needs are being tracked?
  • 6What steps is the leadership team taking to address the recent CMS health inspection findings to improve the overall quality of care for residents?

Personalized based on this facility's data


Key Review Excerpts

With the extraordinary care from the staff there, Physical therapy, Occupational therapy, speech therapy, the CNAs and the remarkable nursing staff, dietitians, and housekeepers, he’s now home and 98% independent again!

Rehab patient's spouse · 2024★★★★★

My mother routinely waited over 20 minutes to get on and off the toilet. One time she waited for...

Long-term resident's family · 2022☆☆☆☆

He ended up in the hospital at the point of death. The doctor at the hospital called it 'failure to thrive'. With a few exceptions, the staff there has checked out.

Memory care family member · 2023☆☆☆☆
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
CO
11.3%
El paso
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
CO
21.7%
El paso
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.4%
CO
20.0%
El paso
14.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
CO
8.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.3%
CO
14.4%
El paso
14.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
CO
13.8%
El paso
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
CO
76.3%
El paso
82.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.1%
Better than Avg
Here
87.1%
US
79.7%
CO
75.6%
El paso
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.8)
2 complaint-triggered

Sunny Vista Living Center shows recurring issues in quality of care, medication management, and food safety across multiple surveys, with families filing complaints about mental health treatment services in 2024. While all 19 deficiencies have been corrected by the facility, the pattern of repeated violations in core care areas—particularly the same food safety issue appearing in both 2023 and 2025—suggests potential ongoing challenges with maintaining consistent standards.

Jul 24, 2025Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 4, 2024Complaint
2
0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Nov 30, 2023Routine
4
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Aug 11, 2022Routine
7
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
2deficiencies
Oct 28, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 4, 2024Complaint
N/A0000, 0699, 0742

A complaint survey, prompted by #CO37101 and #CO37216 was conducted on 8/20/24 to 9/4/24. Two deficiencies were cited. Based on record review and interviews, the facility failed to ensure one (#2) of three residents reviewed for psychosocial concerns out of four sample residents received the appropriate treatment and services to attain the highest practicable mental and psychosocial well-being.Specifically, the facility failed to:-Provide Resident #2 with psychosocial support who had increasing depression since February 2024;-Update Resident #2' s comprehensive care plan to identify the resident' s increasing depression and recent wish to die; and,-Develop a comprehensive care plan that depicted Resident #2' s accurate antidepressant medication.Findings include:I. Facility policy and procedureThe Psychosocial Evaluation policy and procedure, dated November 2022, was provided by the nursing home administrator (NHA) on 9/4/24 at 2:30 p.m. It revealed in pertinent part, "The community will evaluate and intervene in residents' psychosocial unmet needs to improve their well-being."A member of the interdisciplinary team (IDT) notices the resident has element(s) of psychosocial unmet needs, such as but not limited to: self-injurious behavior; anger, agitation and/or distress that caused aggression - hitting, shoving, biting, suicide ideation, crying, moaning, screaming, expressions of avoidable pain that is severe, fear or anxiety that may be manifested as panic, immobiliza.. Based on record review and interviews, the facility failed to ensure that residents who were trauma survivors received culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident for two (#3 and #4) of three residents reviewed out of four sample residents.Specifically, the facility failed to identify Resident #3 and Resident #4' s post traumatic stress disorder (PTSD) and identify triggers which may retraumatize them.Findings include:I. Facility policy and procedureThe Trauma Informed Care policy and procedure, undated, was provided by the director of nursing (DON) on 9/4/24 at 4:38 p.m. It read in pertinent part, "It is the policy of the community to ensure residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice."Each resident will be screened for a history of trauma upon move-in by the community' s social service or designee."If the screening indicates that the resident has a history of trauma and/or trauma-related symptoms, an order will be obtained for the resident to be evaluated by mental health professional who is qualified and experienced in working with those exposed to trauma."Once the order is received, t..

Jun 17, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Feb 13, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 1, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Dec 19, 2023Routine
N/A0000 & 0914

Based on documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patient care rooms was conducted annually. NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms.6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection.6.3.3.2.2 The continuity of the grounding circuit in each electrical receptacle shall be verified.6.3.3.2.3 Correct polarity of the hot and neutral connections in each electrical receptacle shall be confirmed.6.3.3.2.4 The retention force of the grounding blade of each electrical receptacle (except locking-type receptacles) shall be not less than 115 g (4 oz).This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the maintenance director at the exit conference. The Colorado Department of Public Health and Environment conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID prefix Tag # K 000) are informational and a representation of the facility' s general characteristics.The facility consist of a two story limited combustible structure, Type II (111) construction, with a partial basement used for support services and is not used by residents. Basement has a 2 hour occupancy separation from the parking garage. The facility is classified as fully protected by a National Fire Protection Agency (NFPA) 13 automatic wet and dry fire sprinkler systems. Sprinkler system coverage- does not include protection of the concealed attic space, which will not be used for storage.NOTE: the facility has chosen not to provide sprinkler coverage to the exterior patios with non- combustible overhangs that extended over 4-ft. from the building. Those areas are not to be allotted to be used for combustible items and/ or storage; and if at any time in the future, these unprotected ares are found to be used for combustible items, to include but not be limited to, picnic tables, furniture, chairs, tables, BBQ grills, etc ..., the area shall be required to be equipped with fire sprinkler coverage.The survey was conducted on December 19, 2023 for compliance to fire safety requirements of NFPA 101, Life Safety Code (lSC), 2012 edition, Chapter 19 for Existing Health Care Occupancies. It was reported that there was a census of 107 residents at the time of survey. The facility is currently licensed for 116 beds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunny Vista Living Center

Organization Type

nonprofit

Ownership & Management

Owners

Sunny Vista Living Center

Owner · Organization

100%

Key personnel

Cappella Living SolutionsManagerTrout, JeffreyManagerCappella Living SolutionsAdp of the SnfTrout, JeffreyAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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