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Nursing HomeMedicaid

Springs Village Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

110 W Van Buren St, East Colorado Springs · Colorado Springs, CO 8090791 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 78 Google reviews

5
4
3
2
1

Watch Springs Village Care Center

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What this means for your family

This facility features a highly regarded physical therapy team that has helped many residents recover successfully. However, due to recurring reports of neglect, poor communication, and staffing shortages on weekends, we strongly advise families to conduct unannounced visits and monitor their loved ones closely during off-hours.

Google Reviews

Google Reviews

78 reviews on Google
Springs Village Care Center receives highly polarized feedback, with many reviewers praising the physical therapy department and nursing staff for their dedication during rehabilitation stays. However, a significant number of families report severe concerns regarding neglect, poor communication, and inadequate staffing levels, particularly on weekends and overnight. Prospective families should be aware of these inconsistencies in care quality and the recurring reports of difficulty reaching staff by phone.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities8.0Meds5.0Memory2.0Comms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean and well-maintained facility environment
  • Compassionate and attentive nursing staff (noted in many positive reviews)
  • Strong support from administrative staff for insurance and discharge planning

Concerns

  • Inadequate staffing and slow response times, especially on weekends and nights (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 5 reviewers)
  • Reports of neglect, including hygiene issues and call lights being ignored (mentioned by 6 reviewers)
  • Unprofessional or rude interactions with staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(14)'20(4)'22(2)'24(17)'26(4)

Distribution · 85 analyzed

5
52
4
3
3
3
2
3
1
24

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that physical and occupational therapy are noted as a strength here, how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 2I noticed that communication is a top priority for families; what is the best way for us to stay in touch with the nursing team, and how do you ensure updates are shared consistently?
  • 3With staffing levels being a common concern in nursing homes, what specific protocols do you have in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
  • 4I see that you actively engage with online feedback; how do you use that input from families to improve the quality of care and daily life for residents?
  • 5How does your team handle medical emergencies or urgent health changes during the night to ensure residents receive immediate attention?
  • 6Could you walk me through the specific support and engagement activities provided for residents in memory care to ensure they feel connected and well-cared for throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is absolutely amazing! People have came, worked hard, and went home very quickly. This isn’t just a Care Center, it’s a big family.

Local Guide · 2018★★★★

My mom has received phenomenal care here! From the case manager Christina, to the transportation director Miguel, to the PT/OT’s Bonnie and Pamala, the nurses Ashley and Grace- her care has been comprehensive and personalized.

Long-term resident's family · 2025★★★★★

My mother is constantly calling me due to her lack of care here. She has called 911 for basic needs not met - she is left to sit in her own bodily fluids for extended periods of time she reports to me.

Long-term resident's family · 2023★★☆☆☆
Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
CO
11.3%
El paso
14.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.4%
CO
20.0%
El paso
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.4%
Mixed vs Avgs
Here
5.4%
US
12.1%
CO
8.5%
El paso
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
CO
13.8%
El paso
15.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
19.4%
CO
21.7%
El paso
16.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
CO
14.4%
El paso
14.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.5%
Worse than Avg
Here
65.5%
US
79.7%
CO
75.6%
El paso
82.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.2%
Mixed vs Avgs
Here
78.2%
US
81.8%
CO
76.3%
El paso
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
1.6%
CO
1.5%
El paso
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Above state avg (8.8)
12 complaint-triggered
$26,845 in fines

This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing 13 complaints that triggered federal investigations. The most persistent problems involve medication management (including error rates and labeling), resident rights (particularly regarding grievances and safe environment), and safety hazards. Issues with daily care assistance, pain management, and pressure ulcer prevention appear repeatedly across surveys, suggesting ongoing quality concerns that families should carefully evaluate before placement.

Jan 6, 2026Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

May 15, 2025Routine
17
0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 10, 2025Complaint
5
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 8, 2024Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 6, 2024Complaint
2
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Sep 14, 2023Routine
22
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0222Potential for harm · Widespread

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0541Potential for harm · Widespread

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Fine

Sep 14, 2023

$26,845

Payment Denial

Sep 14, 2023

6-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
2deficiencies
Sep 30, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 15, 2025Complaint
N/A0000, 0020, 0039 and 8 more

A recertification survey with Incident #39320 was conducted on 5/12/15 to 5/15/25. Nine deficiencies were cited. An Emergency Preparedness survey was conducted from 5/12/25 to 5/15/25. Two deficiencies were cited. Based on observations and interviews, the facility failed to ensure medications and biologicals were stored in accordance with accepted professional standards for one of two medication storage refrigerators. Specifically, the facility failed to ensure controlled medications were in a locked storage container that was permanently secured to t.. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections on one of two units. Specifically, the facility failed to:-Ensure staff wore the appropriate pers.. Based on observations, record review and interviews, the facility failed to develop and implement policies and procedures to provide for the safe evacuation from the facility in the event of an emergency.Specifically, the facility failed to develop a safe evacuation plan in the event the elevators were not usable for the second and third floors, w.. Based on observations, record review and interviews, the facility failed to provide provide assistance with activities of daily living (ADLs) to ensure the highest practicable quality of life for one (#45) of two residents reviewed out of 32 sample residents. Specifically, the facility failed to provide the necessary assistance for Resident #45, who req.. Based on observations, record review, and interviews, the facility failed to ensure an environment free from risk of accident and hazards for two (#84 and #6) of five residents reviewed for accident hazards out of 32 sample residents.Specifically, the facility failed to:-Ensure the grab bar/hand rail in Resident #84' s bathroom was repaired a.. Based on record review and interviews, the facility failed to conduct two exercises annually to test the facility' s emergency plan and maintain documentation of the facility' s response to all drills, tabletop exercises, and emergency events, and then revise the facility' s emergency plan, as needed.Specifically, the facility failed to:-Participate in a c.. Based on record review and interviews, the facility failed to ensure one (#74) of two residents diagnosed with a mental disorder or psychosocial adjustment difficulty received appropriate treatment and services to attain the highest practicable mental and psychosocial wellbeing out of 32 sample residents. Specifically, the facility failed to .. Based on record review and interviews, the facility failed to ensure prompt action was taken upon the filing of a grievance of a group.Specifically, the facility failed to make prompt efforts to resolve resident grievances about missing clothing that were brought up by the resident council. Findings include:I. Facility policy and procedureThe Gr.. Based on record review and interviews, the facility failed to ensure the resident' s right to be informed of, and participate in his or her treatment for one (#77) of two residents out of 32 sample residents reviewed for the right to be informed and make treatment decisions.Specifically, the facility failed to inform Resident #77 and/or her legal re.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.

Mar 28, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 10, 2025Complaint
N/A0000, 0677, 0684 and 3 more

A survey prompted by #CO38256, #CO38838, #CO38839, #CO39040 and #CO39115 was conducted on 2/5/25 to 2/10/25. Five deficiencies were cited. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infections.Specifically, the facility failed to:-Ensure proper infection control practices were followed for wound care; and-Ensure hand hygiene was performed appropriately. Findings include:I. Facility policy and procedureThe Wound Care policy and procedure, revised October 2010, was received from the director of nursing (DON) on 2/10/25 at 6:50 p.m. It revealed in pertinent part, "The purpose of this procedure is to provide guidelines for the care of wounds to p.. Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for one (#5) of three residents reviewed out of 16 sample residents. Specifically, the facility failed to ensure Resident #5 received timely incontinence care. Findings include:I. Facility policy and procedureThe Urinary Incontinence-Clinical Protocol, revised March 2018, was received from the nursing home administrator (NHA) on 2/6/25 at 3:11 p.m. It read in pertinent part, "As appropriate based on assessment of the category and causes of incontinence the staff will provi.. Based on observations, record review, and interviews, the facility failed to ensure residents with a pressure ulcer received the necessary treatment and services according to professional standards of practice to prevent or heal pressure injuries for one (#2) of three residents reviewed for pressure ulcers out of 16 sample residents.Specifically, for Resident #2, the facility failed to:-Ensure there was a physician' s order in place for treating the resident' s left knee wound;-Ensure staff utilized knee protectors, per the resident' s care plan, when repositioning the resident to offload pressure;-Ensure staff appropriately cleansed the resident' s left knee wound during a dressing change; and, -Ensure s.. Based on observations, record review, and interviews, the facility failed to manage pain in a manner consistent with professional standards of practice for one (#13) of four residents reviewed for pain out of 16 sample residents.Specifically, the facility failed to:-Ensure a thorough pain assessment was completed for Resident #13 which included recognizing the onset, presence of and characteristics of pain; and,-Offer non-pharmaceutical interventions before administering as needed pain medication.Findings include:I. Facility policy and procedureThe Pain-Clinical Protocol, revised October 2022, was received from the nursing home administrator (NHA) on 2/6/25 at 4:05 p.m. It r.. Based on record review and interviews, the facility failed to manage pain in a manner consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident' s goals and preferences for one (#4) of three residents out of 16 sample residents. Specifically, the facility failed to ensure Resident #4 was administered the correct pain medication per physician' s orders and failed to provide non-pharmacological interventions prior to administering PRN pain medication. Findings include:I. Professional referenceAccording to Treas, L. &amp;, Barnett K., &amp; Smith M., (2022) Basic Nursing (3rd ed.) p. 1257, "Medications administered PRN are giv..

Sep 17, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springs Village Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Stellar Senior Living

Chain Size

8 facilities nationwide

Chain avg rating: 1.9/5 · Rank 4 of 8

Ownership & Management

Owners

Sptihs Properties Trust

Owner · Organization

100%

Charles Schwab & Co INC

Owner (parent company) · Organization

D.e. Shaw & Co., L.p.

Owner (parent company) · Organization

Diversified Healthcare Trust

Owner (parent company) · Organization

H/2 Special Opportunities IV L.p.

Owner (parent company) · Organization

Snh Proj Lincoln Trs LLC

Owner (parent company) · Organization

Snh Trs Licensee Holdco LLC

Owner (parent company) · Organization

Snh Trs, INC.

Owner (parent company) · Organization

Key personnel

Bilotto, ChristopherOfficer / DirectorPortnoy, AdamOfficer / DirectorBilotto, ChristopherOfficer / DirectorBrown, MatthewOfficer / DirectorClark, JenniferOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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