Bridge Assisted Lvg at Life Care Ctr of Co Springs, the
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 20 Google reviews

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What this means for your family
The Bridge is widely praised for its cleanliness, dining, and compassionate staff, making it a popular choice for many families. However, given the serious allegations of neglect and medication issues reported by a volunteer, we strongly recommend that you conduct an unannounced visit and ask specific questions about their medication administration protocols and staffing ratios during off-hours.
Google Reviews
Google Reviews
20 reviews on Google“The Bridge at Life Care Center of Colorado Springs receives high praise for its clean, home-like environment and friendly, compassionate staff who are often described as proactive and welcoming. While many families report excellent experiences with care and communication, there is a critical, albeit isolated, report alleging severe neglect and medication mismanagement that families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly, compassionate, and proactive staff
- High-quality, restaurant-style dining
- Engaging and varied daily activities
Concerns
- Allegations of elder neglect and slow response to hygiene needs (mentioned by 2 reviewers)
- Reports of medication management errors or refusal to administer prescribed medication (mentioned by 2 reviewers)
Rating Trends
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Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the focus on restaurant-style dining, could you walk us through how you manage individual dietary preferences and ensure residents are receiving consistent, high-quality nutrition?
- 2We noticed your team is active in responding to feedback online; how do you incorporate family input into your daily care planning and communication processes?
- 3Could you explain the specific oversight protocols you have in place to ensure accuracy and consistency with medication administration for residents?
- 4What steps does your staff take to ensure that personal hygiene and daily assistance needs are met promptly throughout the day and night?
- 5With your variety of daily activities, how do you encourage new residents to participate and help them build social connections within the community?
- 6How does your team handle medical concerns or health changes during off-hours to ensure residents remain safe and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The Bridges and the staff are caring, well-trained, compassionate and full of humor and good cheer. My aunt was in a safe environment and among friends which include the employees of The Bridges.”
“This place should be shut down for rampant elder neglect. While there, I witnessed 1 elderly resident that was left in her own soiled bed for hours, while the “Care Team” ignored her repeated requests for assistance.”
“Amy and all the staff I met are authentic, nice, comfortable people who I’d love to have as friends. Amy bent over backwards to find an appropriate apartment that would work with my friend’s capabilities as well as with her dog.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jan 14, 2026ComplaintCleanReport
No deficiencies found during this inspection.
May 7, 2025Follow-up
A revisit survey was completed on 5/7/25 for all previous deficiencies cited on 3/4/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Mar 4, 2025Other
A relicensure survey was completed on 3/4/25. Deficiencies were cited. Based on observation and interview the residence failed to ensure that qualified medication administration persons (QMAP) were trained in and applied nationally recognized protocols for basic infection control and prevention when preparing and administering medications, affecting 54 current residents. (Cross-reference S1568)Findings include:On 3/4/25 at approximately 7:00 a.m., during the onsite visit Staff #1 was observed handling medication without gloves. Staff #1 touched the medication and crushed it to then return it to the cup to be administered. Additionally, an observation was made that there was no hand sanitizer on the medication cart. Staff #1 opened the drawer and there was not any hand sanitizer. Staff #1 was observed providing medication to multiple residents without washing their h.. Based on record review and interview the residence failed to provide staff training related to fall prevention for three of eight sample residents (#1-#3).Findings include1. Residence PolicyThe residence fall management policy, dated April 2024, read that staff would complete fall management training during orientation and on an annual basis.2. Record ReviewResident #3 was admitted to the residence on 5/7/24 with a diagnosis of Parkinson' s disease. A progress note dated 12/9/24 read that Resident #3 fell in the dining room.A progress note dated 12/18/24 read that following Resident #3' s fall staff were to provide preventative support and assistance.A progress note dated 1/29/25 read that Resident #3 was found on the floor of her bathroom with no injuries.A progress note dated 2/8/25 read that Resident.. Based on record review and interview, the residence failed to comply with authorized practitioner orders associated with medication administration, affecting four of eight sample residents (#4-#7). (Cross-reference S1596)Findings include:1. Resident #6 was admitted to the residence on 11/21/22 with diagnoses that included dementia, Parkinson' s disease, and psychotic and mood disturbances. a. GabapentinA written practitioner' s order dated 7/12/23 directed the residence to administer a 300 mg gabapentin oral capsule at bedtime. However, the January 2025 medication administration record (MAR) indicated that the residence did not administer the medication on 1/29/25.b. Carbidopa-levodopa A written practitioner' s order dated 7/12/23 directed the residence to administer a 100 mg carbi.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.13.11 The assisted living residence shall investigate all allegations of abuse, neglect, or exploitation of residents in accordance with Part 5.3 and its written policy which shall include, but not be limited to, the following:(A) Reporting requirements to the appropriate agencies such as the adult protection services of the appropriate county Department of Social Services, and to the assisted living residence administrator;(B) A requirement that the assisted living residence notify the legal representative about the allegation within 24 hours of the assisted l..
Jul 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 30, 2024Complaint
A licensure complaint, prompted by #CO35704 and #CO29682, was completed on 7/30/24. No deficiencies were cited. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.1.2 Assisted living residences, as defined herein, shall comply with all applicable federal and state statutes and regulations including, but not limited to, the following:(E) 6 CCR 1009-1, Epidemic and Communicable Disease Control.14.29 All prescribed and PRN medications shall be listed and recorded on a medication administration record (MAR) which contains the name and date of birth of the resident, the resident' s room location, any known allergies, and the name and telephone number of the resident' s authorized practitioner. (C) Each qualified medication administration person, nurse, or practitioner shall accurately document each medication administration or monitoring event at the time the event is completed for each resident.
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