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Assisted Living

Summit Place of Southpark

Families consistently rate this highly — reviewers highlight compassionate and personable staff. Schedule a visit to confirm the fit.

2101 Runnymede Lane, Barclay Downs · Charlotte, NC 28209120 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.3/5

based on 52 Google reviews

5
4
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What this means for your family

This facility offers an excellent social environment and high-quality dining that can greatly improve a resident's quality of life. However, families should exercise extreme caution and perform unannounced visits, as recent reviews highlight significant concerns regarding staff accountability and hygiene maintenance.

Google Reviews

Google Reviews

52 reviews analyzed
Families often praise the facility for its warm, family-like atmosphere, engaging social activities, and a compassionate staff that treats residents with dignity. However, there are serious allegations regarding inconsistent care quality, specifically concerning staff accountability, cleanliness during certain periods, and issues with communication during medical or facility emergencies.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean6.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and personable staff
  • Engaging social activities and events
  • Clean and well-maintained common areas
  • Smooth transition and move-in process

Concerns

  • Issues with staff accountability and negligence (mentioned by 2 reviewers)
  • Inconsistent cleanliness and hygiene maintenance (mentioned by 2 reviewers)
  • Communication failures regarding facility safety/equipment

Rating Trends

Tap a year to see what changed

2345.02022(2)5.02023(7)4.12024(9)3.92025(11)1.02026(1)

Distribution

5
24
4
0
3
0
2
0
1
6

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how much the management engages with feedback from the community; how does the leadership team use resident and family input to improve daily operations?
  • 2We’ve heard great things about the social atmosphere here, so could you tell us more about the specific types of engaging activities or special events planned for the residents each month?
  • 3Since we want to ensure a seamless transition, what does your move-in process look like to help a new resident feel at home right away?
  • 4How does the staff coordinate communication with families regarding important updates, safety protocols, or changes in facility maintenance?
  • 5What specific protocols are in place to ensure consistent cleanliness and hygiene standards are met throughout the common areas and resident rooms every day?
  • 6In the event of a medical emergency or a sudden change in health, how is the staff notified and what are the immediate steps taken to ensure resident safety?

Personalized based on this facility's data


Key Review Excerpts

The staff is compassionate, attentive, and truly treats residents like family. The environment is clean, welcoming, and full of engaging activities.

Long-term resident's family · 2025★★★★★

The facility consistently smelled awful, and when there were accidents, they didn’t clean up or notify the family. Every time we visited, the bedsheets were dirty

Grandparent's family member · 2025☆☆☆☆

The food is really good, the personal engagement and care is outstanding, and the opportunities for families to join events is frequent and fun!

Long-term resident's family · 2022★★★★★
Source: 52 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
9deficiencies
Aug 21, 2024Follow-up
Self-Administration Of MedicationsD 375

The facility failed to ensure a resident had a physician's order to self-administer acetaminophen and triple antibiotic ointment. Additionally, an unlabeled bottle of acetaminophen was observed at the resident's bedside without proper documentation in the resident's record or medication administration record.

Jan 3, 2024Complaint
Personal Care and SupervisionC-tag

The facility failed to implement its policy for an attempted elopement for a resident with severe dementia and wandering history, resulting in the resident hopping over a security gate. Specifically, door alarms were non-functional, and the facility failed to update the resident's individualized service plan with necessary interventions to minimize elopement risk.

Jan 3, 2024Complaint
Personal Care and SupervisionC-tag not explicitly provided

The facility failed to provide adequate supervision and implement elopement policies for a resident with a known history of wandering and agitation. Specifically, an alarm system on the Special Care Unit doors was non-functional, and the facility failed to complete a required Elopement Risk Evaluation, which resulted in the resident eloping by climbing a security gate.

Oct 13, 2022Other
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered, resulting in a 14% medication error rate during an 8:00am medication pass. Specifically, a resident received only one Senna tablet instead of the prescribed two tablets, and errors were noted involving a topical pain patch, a calcium supplement, an antipsychotic, a cholesterol medication, and two vitamin supplements.

Oct 13, 2022Other
Medication AdministrationD358

The facility failed to ensure medications were administered as ordered for several residents. Specifically, a medication aide administered only one Senna tablet instead of the prescribed two tablets for Resident #6, and errors were noted involving a topical patch, a calcium supplement, an antipsychotic, and cholesterol medication.

Pharmacy RecommendationsD406

The facility failed to properly manage and implement pharmacy recommendations. There was a lack of consistent processes for ensuring new physician orders and pharmacy recommendations were appropriately tracked, communicated to providers, and documented in resident records.

Aug 21, 2021Follow-up
Self-Administration Of MedicationsD375

The facility failed to ensure that Resident #5 had a physician's order to self-administer acetaminophen and triple antibiotic ointment. Additionally, the resident's medications were found unlabeled with resident identifiers, and the resident had not undergone a required self-administration assessment.

Sep 12, 2019Other
Nutrition and Food ServiceD310

The facility failed to serve therapeutic diets as ordered by the resident's physician. Specifically, Resident #3, who required nectar-thickened liquids due to dysphagia, was served thin water and thin liquid soup. Staff failed to reference the diet list and did not communicate the need for thickened soup to the kitchen.

Sep 12, 2019Other
Nutrition and Food ServiceD 310

The facility failed to serve therapeutic diets as ordered by the resident's physician. Specifically, one resident with an order for nectar-thickened liquids was served thin water during lunch service. The staff member responsible admitted to serving the incorrect consistency because they had not referenced the diet list and were unaware of the recent change in the resident's diet order.

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References & Resources

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