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Assisted Living

Merrywood on Park

Families consistently rate this highly — reviewers highlight engaging activities and social events. Schedule a visit to confirm the fit.

3600 Park Road, Ashbrook - Clawson Village · Charlotte, NC 2820920 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.6/5

based on 86 Google reviews

5
4
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1

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What this means for your family

This facility is an excellent choice for families prioritizing social engagement and a beautiful living environment. However, you should perform your own due diligence regarding billing and management communication, as some families have experienced difficulty with the director's transparency.

Google Reviews

Google Reviews

86 reviews on Google
Families generally praise the facility for its vibrant activities calendar, beautiful building, and a warm, welcoming atmosphere created by the staff and residents. However, there are significant concerns regarding communication and management, specifically regarding the building director's responsiveness and transparency regarding rates.

Quality Themes

Tap a score for details
Food9.0Staff9.0CleanN/AActivities10.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Engaging activities and social events
  • Friendly and professional staff
  • Beautiful, clean, and well-maintained facility
  • Spacious and well-designed resident units

Concerns

  • Poor communication from the building director (mentioned by 2 reviewers)
  • Lack of responsiveness to tour inquiries/referrals

Rating Trends

Tap a year to see what changed

2344.62025(21)4.02026(9)

Distribution · 30 analyzed

5
24
4
2
3
0
2
0
1
4

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much care goes into maintaining the facility and the beautiful resident units; could you tell us more about how the staff ensures the common areas stay so well-presented?
  • 2The social events here seem very engaging; what does a typical weekly calendar look like for the residents, and how are they encouraged to participate?
  • 3Since we want to ensure we are always in the loop, what is the best way for us to stay in regular contact with the building director regarding updates on our loved one?
  • 4How does the team handle medical emergencies or changes in health needs during the overnight hours?
  • 5We appreciate how responsive the management is to feedback and reviews; how does that same level of attentiveness translate to day-to-day communication with families?
  • 6With a smaller, intimate community of 20 residents, how do you ensure that the pricing and services provided offer great value for the level of personalized care offered?

Personalized based on this facility's data


Key Review Excerpts

The dining room is lovely. They have theme dinners and parties, musical performances, movie nights, group outtings,meditations, and exercise classes. It’s like living at a resort!

Long-term resident's family · 2025★★★★★

We visited my father-in-law today and what a lovely place. He moved out from Los Angeles so Merrywood on Park had serious standards to live up to - and boy did they deliver. It’s so clean and welcoming from the front entrance and throughout.

Resident's family · 2026★★★★★

The majority of the staff are wonderful and I believe have good intentions. The community itself is beautiful. Unfortunately for our family, I do not feel like those sentiments translate to the director.

Resident's family · 2025☆☆☆☆
Source: 86 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
11deficiencies
Oct 15, 2024Follow-up
Resident AssessmentD254

The facility failed to ensure a yearly assessment was completed for one of three sampled residents. Specifically, the resident's functional assessment (FL2) had not been updated since August 2023, making it overdue by more than a year.

Licensed Health Professional SupportD280

The facility failed to ensure quarterly licensed health professional support (LHPS) evaluations were completed by an appropriate licensed professional. For one sampled resident requiring LHPS tasks, the required quarterly reviews were not documented as completed.

Oct 15, 2024Follow-up
Resident AssessmentD 254

The facility failed to ensure a yearly functional assessment was completed for one of three residents reviewed. Specifically, Resident #3's assessment was not updated by the required anniversary of their admission date.

Feb 23, 2023Complaint
Other Staff QualificationsD 137

The facility failed to ensure that 3 out of 4 sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry prior to being hired. Specifically, documentation of a registry check was missing for one staff member's pre-hire process.

Feb 23, 2023Complaint
Other Staff QualificationsD 137

The facility failed to ensure that 3 out of 4 sampled staff members had a North Carolina Health Care Personnel Registry (HCPR) check completed prior to their date of hire. Documentation was missing for an independent living concierge and two medication aides, although subsequent checks were performed later.

Jan 27, 2022Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, staff administered Benazepril HCL and Metoprolol Succinate despite blood pressure and heart rate readings that met the 'hold' criteria specified in the physician's orders.

Jan 27, 2022Follow-up
Medication AdministrationD358

Medication Technicians failed to follow specific parameters for administering medications used to treat hypertension. Specifically, medications including Benazepril HCL and Metoprolol Succinate ER were administered to a resident despite blood pressure and heart rate readings falling below the prescribed hold thresholds.

Jul 26, 2018Other
Medication OrdersD349

The facility failed to ensure that all current orders for medications or treatments were reviewed and signed by the resident's physician or prescribing practitioner at least every six months. Specifically, for one resident, several medications on hand for self-administration, including Levofloxacin, Lorazepam, Tramadol, Norco, and Clonazepam, lacked corresponding physician orders.

Jan 20, 2016Follow-up
ACH Medication Aides; Training and CompetencyD935

The facility failed to ensure that 3 out of 3 sampled Medication Aides hired after 10/1/13 had successfully completed the required 15-hour medication administration training program. Specifically, records for Staff A showed no documentation of completion for the 5-hour, 10-hour, or 15-hour training programs or employment verification.

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References & Resources

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