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Assisted Living

Brookdale South Park

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

5326 Park Road, Closeburn - Glenkirk · Charlotte, NC 2820956 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.2/5

based on 25 Google reviews

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What this means for your family

This facility offers excellent support during the initial transition and has highly skilled memory care staff. However, families should be prepared for potential price increases and should closely monitor management communication and meal quality, as recent experiences suggest a decline in these areas.

Google Reviews

Google Reviews

25 reviews analyzed
Families may find a welcoming environment with highly praised admissions and care staff, particularly for memory care transitions. However, recent reviews highlight significant concerns regarding frequent price increases, management communication gaps, and inconsistent food quality.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean7.0ActivitiesN/AMedsN/AMemory9.0Comms3.0Value2.0

Strengths

  • Compassionate and attentive care staff
  • Welcoming and professional admissions process
  • Positive resident energy and atmosphere
  • Clean and pleasant environment

Concerns

  • Frequent price increases (mentioned by 2 reviewers)
  • Poor communication from management (mentioned by 3 reviewers)
  • Staffing shortages and being stretched thin (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(1)'21(3)'23(10)'25(1)'26(1)

Distribution

5
16
4
3
3
3
2
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1
3

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warm and welcoming atmosphere here; what are some of the favorite social activities or group events that the residents currently enjoy?
  • 2Since we want to ensure we stay well-informed, what is your preferred method for keeping families updated on day-to-day care and any changes in a resident's well-being?
  • 3Could you tell us a bit more about the dining experience, specifically regarding how much variety there is in the daily menus and how much input residents have on meal choices?
  • 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5We noticed how much the staff seems to care about the residents; how do you ensure the team stays well-supported and adequately staffed to maintain that high level of attentive care?
  • 6As we plan for the long term, how does the facility handle annual adjustments to the monthly service fees or pricing structures?

Personalized based on this facility's data


Key Review Excerpts

Whitney the admissions coordinator goes over and beyond her admissions duties, we are so glad that we made BrookDale at Southpark my father’s new home.

Long-term resident's family · 2023★★★★★

The last straw was finding a caregiver watching SpongeBob SquarePants on her iPad instead of helping residents with dinner.

Former resident's family · 2026☆☆☆☆

If you are looking for a place that is willing to meet your love one where they are at that moment in their lives, Brookdale Southpark is the place.

Memory care family member · 2022★★★★★
Source: 25 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
11deficiencies
Jul 24, 2025Routine
CleanReport

No deficiencies found during this inspection.

Jul 24, 2025Routine
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with dementia and agitation, resulting in an elopement from the Special Care Unit. The resident exited the secured area through a kitchen door without staff knowledge and was found outside near a main road. Additionally, an unalarmed service entry/exit door was observed that did not always close completely.

Oct 16, 2024Follow-up
Resident Care PlanD 263

The facility failed to ensure that a resident's physician signed and dated the care plan within 15 calendar days of the completion of the assessment. Specifically, for one resident, the care plan was not signed by the physician until 27 days after the assessment was completed.

Oct 16, 2024Follow-up
Resident Care PlanD 263

The facility failed to ensure that 4 of 5 sampled residents had an accurate care plan signed by a physician within 15 days of the assessment. For example, Resident #4's care plan was not signed by the physician until 27 days after the assessment was completed.

Special Care Unit Resident Profile & Care PlanD 263

The facility failed to ensure that 5 of 5 sampled residents had a Special Care Unit (SCU) resident profile completed within 30 days of admission and updated on a quarterly basis. The profiles lacked required assessment data regarding behavioral patterns, physical abilities, and cognitive impairment.

Oct 20, 2022Other
Health Care DocumentationD 276

The facility failed to ensure the documentation of treatment orders for one resident regarding the use of compression stockings. While orders existed for the application and removal of TED hose, the facility failed to document the implementation of these orders and failed to provide the necessary supplies, resulting in the resident not wearing the stockings during observations.

Oct 20, 2022Other
Health CareD 276

The facility failed to ensure proper documentation and implementation of physician orders for one resident regarding compression stockings. Specifically, the facility could not provide consistent documentation of the application and removal of compression stockings as ordered, and observations showed the resident was not wearing the stockings during inspection hours.

Aug 19, 2020Complaint
Resident RightsD 338

The facility failed to implement and maintain CDC, NC DHHS, and local health department recommendations regarding COVID-19 protection. Specifically, the facility did not take rapid action to re-test residents and staff who previously tested negative following a July 2020 outbreak, nor did they properly screen staff upon entry.

Oct 25, 2019Follow-up
Health CareD 276

The facility failed to implement physician orders for Resident #4 regarding blood sugar parameters. Specifically, the facility did not follow protocols for notifying the physician, rechecking fingerstick blood sugar, and administering sliding scale insulin coverage when blood sugar levels were elevated.

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References & Resources

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