Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
Email Brookdale South Park to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Brookdale South Park highly. Reviewers highlight: compassionate and attentive care staff, welcoming and professional admissions process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families may find a welcoming environment with highly praised admissions and care staff, particularly for memory care transitions. However, recent reviews highlight significant concerns regarding frequent price increases, management communication gaps, and inconsistent food quality.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Whitney the admissions coordinator goes over and beyond her admissions duties, we are so glad that we made BrookDale at Southpark my father’s new home.”
“The last straw was finding a caregiver watching SpongeBob SquarePants on her iPad instead of helping residents with dinner.”
“After moving my mother out of Brookdale, the difference is night & day. Her new home is SUCH AN IMPROVEMENT over Brookdale! And it costs less too!”
Source: NC Division of Health Service Regulation
The facility failed to provide adequate supervision for a resident with dementia and agitation, resulting in an elopement from the Special Care Unit. The resident exited the secured area through a kitchen door without staff knowledge and was found outside near a main road. Additionally, an unalarmed service entry/exit door was observed that did not always close completely.
No deficiencies are reported in this inspection record.
The facility failed to ensure that a resident's physician signed and dated the care plan within 15 calendar days of the completion of the assessment. Specifically, for one resident, the care plan was not signed by the physician until 27 days after the assessment was completed.
The facility failed to ensure that 4 of 5 sampled residents had an accurate care plan signed by a physician within 15 days of the assessment. For example, Resident #4's care plan was not signed by the physician until 27 days after the assessment was completed.
The facility failed to ensure that 5 of 5 sampled residents had a Special Care Unit (SCU) resident profile completed within 30 days of admission and updated on a quarterly basis. The profiles lacked required assessment data regarding behavioral patterns, physical abilities, and cognitive impairment.
The facility failed to ensure the documentation of treatment orders for one resident regarding the use of compression stockings. While orders existed for the application and removal of TED hose, the facility failed to document the implementation of these orders and failed to provide the necessary supplies, resulting in the resident not wearing the stockings during observations.
The facility failed to ensure proper documentation and implementation of physician orders for one resident regarding compression stockings. Specifically, the facility could not provide consistent documentation of the application and removal of compression stockings as ordered, and observations showed the resident was not wearing the stockings during inspection hours.
The facility failed to implement and maintain CDC, NC DHHS, and local health department recommendations regarding COVID-19 protection. Specifically, the facility did not take rapid action to re-test residents and staff who previously tested negative following a July 2020 outbreak, nor did they properly screen staff upon entry.
The facility failed to implement physician orders for Resident #4 regarding blood sugar parameters. Specifically, the facility did not follow protocols for notifying the physician, rechecking fingerstick blood sugar, and administering sliding scale insulin coverage when blood sugar levels were elevated.
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Brighton Gardens of Charlotte
< 1 miAssisted Living · Charlotte, NC
Briar Creek Health Center
< 1 miNursing Home · Charlotte, NC
Summit Place of Southpark
< 1 miAssisted Living · Charlotte, NC
Sharon Towers
1.2 miNursing Home · Charlotte, NC
The Stewart Health Center
1.3 miNursing Home · Charlotte, NC
Sanctuary at Stonehaven 6
1.6 miAdult Family Home · Charlotte, NC