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Nursing HomeMedicaid Investigative

St Patrick's Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

863 Central Street, Framingham, MA 01701333 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 83 Google reviews

5
4
3
2
1
St Patrick's Manor Nursing Home in Framingham, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (11 vs median 7.0)

Below average in MA · Below recommended RN staffing · Below chain average · $33,157 in fines

Source: Medicare data

What this means for your family

St. Patrick's Manor is highly regarded for its memory care and compassionate staff, making it a strong candidate for families seeking a supportive environment. However, because there are recent, conflicting reports regarding the quality of care in long-term and rehab units, we strongly recommend that you conduct an unannounced visit and speak directly with families of current residents in the specific unit your loved one would occupy.

Google Reviews

Google Reviews

83 reviews on Google
St. Patrick's Manor is widely praised for its compassionate, attentive staff and high-quality care, particularly within the Lourdes Memory Care unit and short-term rehabilitation services. While the vast majority of families report a warm, home-like environment, a small subset of reviewers have raised serious concerns regarding neglect, communication lapses with administration, and potential understaffing in specific units.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0Activities8.0MedsN/AMemory10.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • High-quality memory care (Lourdes Center)
  • Clean and well-maintained facility
  • Strong communication and family engagement

Concerns

  • Allegations of neglect or poor quality of care in long-term/rehab units (mentioned by 3 reviewers)
  • Administrative communication and responsiveness issues (mentioned by 2 reviewers)
  • Perceived understaffing in the Rosaria rehab building (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(10)'22(9)'24(5)'26(1)

Distribution · 56 analyzed

5
44
4
5
3
1
2
1
1
5

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all units?
  • 2Since the Lourdes Center is highly regarded, could you tell us more about the specific daily activities and engagement programs available for memory care residents?
  • 3How does the administration ensure that families are kept informed and that communication remains responsive, especially if a concern arises?
  • 4What specific steps are being taken to ensure the Rosaria rehab building is adequately staffed to meet the needs of residents during busy shifts?
  • 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate physician or specialist contact?
  • 6We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?

Personalized based on this facility's data


Key Review Excerpts

My wife now has advanced dementia and I have built up quite a lot of experience with care facilities in MA. Some were so bad that I had to file neglect complaints with the state. I breathe much easier now knowing that she is in good hands and can enjoy my visit with her.

Memory care family member · 2022★★★★★

The Lourdes Center is a 27, all female bed unit with private rooms and half-baths. The unit is secure, quiet, clean and peaceful.

Memory care family member · 2019★★★★★

I knew this was the right place when they actually picked up the phone! I have looked at so many places for my mother and it has been quite an ordeal. Her care team is so incredibly invested in taking care of her.

Long-term resident's family · 2022★★★★★
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
MA
13.7%
Middlesex
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
MA
21.4%
Middlesex
19.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
MA
19.4%
Middlesex
19.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Middlesex
92.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Middlesex
95.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.1%
Worse than Avg
Here
19.1%
US
14.4%
MA
16.9%
Middlesex
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
81.8%
MA
77.6%
Middlesex
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
MA
77.7%
Middlesex
76.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
3penalties
Above state avg (8.9)
11 complaint-triggered
$33,157 in fines

Families have filed complaints triggering 9 deficiencies, raising concerns about resident protection, emergency response, and safety supervision. The facility shows recurring problems with safety hazards, care planning, and resident protection from abuse that persist across multiple surveys from 2022 to 2025. While most violations have been corrected, the pattern of repeated issues in critical care areas and multiple family complaints suggests ongoing quality concerns that warrant careful consideration during any visit.

Feb 25, 2025Routine
22
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 24, 2024Complaint
2
0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 30, 2024Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 5, 2023Routine
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 25, 2023Complaint
1
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Jul 25, 2023Complaint
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Jul 24, 2024

$9,318

Fine

Apr 30, 2024

$9,318

Fine

Aug 25, 2023

$14,521

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Patrick's Manor

Organization Type

nonprofit

Chain Affiliation

Chain Name

Carmelite Sisters for the Aged & Infirm

Chain Size

9 facilities nationwide

Chain avg rating: 2.6/5 · Rank 5 of 8

Ownership & Management

Key personnel

Hines, DavidW-2 Managing EmployeeKizik, DonnaW-2 Managing EmployeeMcdonough, MaureenOfficer / DirectorHines, DavidManagerKizik, DonnaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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