St Patrick's Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 7.0)
Below average in MA · Below recommended RN staffing · Below chain average · $33,157 in fines
What this means for your family
St. Patrick's Manor is highly regarded for its memory care and compassionate staff, making it a strong candidate for families seeking a supportive environment. However, because there are recent, conflicting reports regarding the quality of care in long-term and rehab units, we strongly recommend that you conduct an unannounced visit and speak directly with families of current residents in the specific unit your loved one would occupy.
Google Reviews
Google Reviews
83 reviews on Google“St. Patrick's Manor is widely praised for its compassionate, attentive staff and high-quality care, particularly within the Lourdes Memory Care unit and short-term rehabilitation services. While the vast majority of families report a warm, home-like environment, a small subset of reviewers have raised serious concerns regarding neglect, communication lapses with administration, and potential understaffing in specific units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality memory care (Lourdes Center)
- Clean and well-maintained facility
- Strong communication and family engagement
Concerns
- Allegations of neglect or poor quality of care in long-term/rehab units (mentioned by 3 reviewers)
- Administrative communication and responsiveness issues (mentioned by 2 reviewers)
- Perceived understaffing in the Rosaria rehab building (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all units?
- 2Since the Lourdes Center is highly regarded, could you tell us more about the specific daily activities and engagement programs available for memory care residents?
- 3How does the administration ensure that families are kept informed and that communication remains responsive, especially if a concern arises?
- 4What specific steps are being taken to ensure the Rosaria rehab building is adequately staffed to meet the needs of residents during busy shifts?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate physician or specialist contact?
- 6We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“My wife now has advanced dementia and I have built up quite a lot of experience with care facilities in MA. Some were so bad that I had to file neglect complaints with the state. I breathe much easier now knowing that she is in good hands and can enjoy my visit with her.”
“The Lourdes Center is a 27, all female bed unit with private rooms and half-baths. The unit is secure, quiet, clean and peaceful.”
“I knew this was the right place when they actually picked up the phone! I have looked at so many places for my mother and it has been quite an ordeal. Her care team is so incredibly invested in taking care of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 9 deficiencies, raising concerns about resident protection, emergency response, and safety supervision. The facility shows recurring problems with safety hazards, care planning, and resident protection from abuse that persist across multiple surveys from 2022 to 2025. While most violations have been corrected, the pattern of repeated issues in critical care areas and multiple family complaints suggests ongoing quality concerns that warrant careful consideration during any visit.
Feb 25, 2025Routine22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 24, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 5, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 25, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 25, 2023Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jul 24, 2024
$9,318
Fine
Apr 30, 2024
$9,318
Fine
Aug 25, 2023
$14,521
Ownership & Operations
Who Operates This Facility
St Patrick's Manor
nonprofit
Chain Affiliation
Carmelite Sisters for the Aged & Infirm
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit stpatricksmanor.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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