Public Google reviewers rate this highly and often mention engaging and diverse activity calendar. Schedule a visit to confirm the fit.
based on 107 Google reviews
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Public Google reviewers rate Storypoint of Midland highly. Reviewers highlight: engaging and diverse activity calendar, warm, attentive, and friendly staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Independence Village of Midland is widely praised for its vibrant activity calendar, beautiful facility, and compassionate staff who treat residents like family. While the vast majority of reviews are glowing, a few families have raised concerns regarding inconsistent care in the assisted living and memory care sections, specifically citing issues with staffing levels, communication, and billing practices.
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Key Review Excerpts
“The staff helped us navigate the transition from Independent to Assisted living in the middle of the COVID crisis and brought us and Mom along gently, but firmly, as Mom's dementia was worsening and she needed more structure in her days.”
“During my father's stay, the room cleaning was sub standard, the theft problem was significant, I can't count how many snacks, drinks and knickknacks were stolen and not recovered. They were frequently under staffed also.”
“It was suppose to be assisted living but it was more left alone living. We only were there a short period of time and they increased the monthly rate by $1500.00 a month. What a shock.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from January 2024 identified three deficiencies related to the lack of annual tuberculosis (TB) risk assessments for residents and staff, as well as missing documentation for a quality review program. All other historical reports indicate compliance or administrative updates regarding bed capacity.
Upon request, the facility was unable to provide an annual TB risk assessment which included residents.
Upon request, the facility was unable to provide evidence of a quality review program consistent with section 20175(8) of the act, MCL 333.20175 and the professional review function.
Upon request, the facility was unable to provide an annual TB risk assessment which included staff.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Great Lakes Senior Living Communities LLC
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Official Website
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MI LARA — View Official Record
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