Storypoint of Midland
Families consistently rate this highly — reviewers highlight engaging and diverse activity calendar. Schedule a visit to confirm the fit.
based on 107 Google reviews
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What this means for your family
Independence Village offers a vibrant social environment and excellent activity programming, making it a strong choice for independent seniors. However, families considering the assisted living or memory care units should conduct a thorough tour and ask pointed questions about staffing ratios on weekends and the facility's policy on personal property security.
Google Reviews
Google Reviews
107 reviews on Google“Independence Village of Midland is widely praised for its vibrant activity calendar, beautiful facility, and compassionate staff who treat residents like family. While the vast majority of reviews are glowing, a few families have raised concerns regarding inconsistent care in the assisted living and memory care sections, specifically citing issues with staffing levels, communication, and billing practices.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse activity calendar
- Warm, attentive, and friendly staff
- Clean, well-maintained, and beautiful facility
- High-quality dining and food services
Concerns
- Understaffing in assisted living and memory care (mentioned by 3 reviewers)
- High turnover or lack of follow-through on promised care levels (mentioned by 2 reviewers)
- Profit-driven billing and unexpected rate increases (mentioned by 2 reviewers)
- Theft of personal items in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a vibrant activity calendar, how do you ensure residents in memory care are consistently engaged and supported throughout the day?
- 2Could you walk us through your process for assessing and adjusting care levels to ensure that billing remains transparent and predictable as a resident's needs evolve?
- 3We noticed the facility is beautifully maintained; what specific protocols do you have in place to ensure the security of personal belongings for residents in memory care?
- 4How do you maintain your high standard of attentive, personalized care during shift changes or periods of staff transition?
- 5In the event of a medical emergency, what is your specific protocol for coordinating with local healthcare providers and notifying family members?
- 6Given the community's intimate size of 42 residents, how does your team foster those warm, personal connections that so many families have highlighted in their experiences?
Personalized based on this facility's data
Key Review Excerpts
“The staff helped us navigate the transition from Independent to Assisted living in the middle of the COVID crisis and brought us and Mom along gently, but firmly, as Mom's dementia was worsening and she needed more structure in her days.”
“During my father's stay, the room cleaning was sub standard, the theft problem was significant, I can't count how many snacks, drinks and knickknacks were stolen and not recovered. They were frequently under staffed also.”
“It was suppose to be assisted living but it was more left alone living. We only were there a short period of time and they increased the monthly rate by $1500.00 a month. What a shock.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from January 2024 identified three deficiencies related to the lack of annual tuberculosis (TB) risk assessments for residents and staff, as well as missing documentation for a quality review program. All other historical reports indicate compliance or administrative updates regarding bed capacity.
Jan 18, 2024Routine
Upon request, the facility was unable to provide evidence of a quality review program consistent with section 20175(8) of the act, MCL 333.20175 and the professional review function.
Upon request, the facility was unable to provide an annual TB risk assessment which included residents.
Upon request, the facility was unable to provide an annual TB risk assessment which included staff.
Sep 12, 2014OtherCleanReport
No deficiencies found during this inspection.
Aug 29, 2014RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Great Lakes Senior Living Communities LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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